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SAP Service Cloud Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

SAP Service Cloud Custom

SAP Service Cloud can help you provide personalized customer service, speed up issue resolution and improve agent experience.

Features

  • Improved agent experience with an easy-to-use agent desktop
  • Rich customer insights and analytics
  • Efficient issue resolution for simple and complex cases
  • Intelligent customer service with AI support
  • Cloud-based, composable solution with our version 2

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 26/02/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SAP Service Cloud FAQs

How much does SAP Service Cloud cost?

SAP Service Cloud provides a custom pricing for their software.

Learn more about SAP Service Cloud pricing.

Does SAP Service Cloud offer a free plan?

No, SAP Service Cloud does not offer a free plan.

Learn more about SAP Service Cloud pricing.

Compare SAP Service Cloud Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
SAP Service Cloud SAP Service Cloud - - - SAP Service Cloud Pricing
Freshdesk Freshdesk 15 per month - + Freshdesk Pricing
SysAid SysAid - - - + SysAid Pricing
Help Scout Help Scout 50 per month - + Help Scout Pricing
LiveAgent LiveAgent 15 per month - + LiveAgent Pricing
Zoho Desk Zoho Desk 7 per month per user + Zoho Desk Pricing
Jitbit Helpdesk Jitbit Helpdesk 24.92 per month - + Jitbit Helpdesk Pricing
Front Front 19 per month - + Front Pricing
Gorgias Gorgias 50 per month - + Gorgias Pricing
Gladly Gladly - - - - Gladly Pricing

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SAP Service Cloud Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

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