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DevRev Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based / Subscription )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • DevRev pricing starts at $9.99/month, which is 47% lower than similar services.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

Starter (Support) $19.99 $19.99 per user / month

For Startups and Small Customer Support Teams With Up to 10 Users

Features

  • AI Agents, Assistants, and Deflection
  • Modern Omnichannel Ticketing Platform
  • Data Migration and Integrations
  • Ready to Go Reporting and Analytics

Pro (Support) $59.99 $59.99 per user / month

Full Featured Support and Engagement Platform for Scaling Support orgs

Features

  • Includes Features of Starter Plan, Plus
  • Advanced Reporting & Analytics
  • Custom SLA and Routing Policies
  • Customizable Object and Data Types

Ultimate (Support) Custom

Enterprise Scale and Flexibility to Meet any Complex Requirement

Features

  • Includes Features of Pro (Support) Plan, Plus
  • Full Object Model Customization and Unlimited Integrations
  • Enterprise-grade Security, Compliance, Controls, and Policies

Starter (Build) $9.99 $9.99 per user / month

For Startups and Small Engineering Teams

Features

  • AI Agents, Assistants, and Issue Tracking
  • Sprint Management
  • Roadmapping and Dependency Tracking
  • Ready to go Reporting and Analytics

Pro (Build) $24.99 $24.99 per user / month

Full Featured Product Development Platform for Scaling Reams

Features

  • Includes Features of Starter (Build) Plan, Plus
  • Customizable Issue Management
  • Advanced Reporting & Analytics

Ultimate (Build) Custom

Enterprise Scale and Flexibility to Meet any Complex Requirement

Features

  • Includes Features of Pro (Build) Plan, Plus
  • Full Object Model Customization and Unlimited Integrations
  • Enterprise-grade Security, Compliance, Controls, and Policies

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 16/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

DevRev FAQs

How much does DevRev cost?

The pricing for DevRev starts at $9.99 per user per month. DevRev has 4 different plans:

  • Starter (Build) at $9.99 per user per month.
  • Starter (Support) at $19.99 per user per month.
  • Pro (Build) at $24.99 per user per month.
  • Pro (Support) at $59.99 per user per month.

      • DevRev also offers a custom plan based on the customer's request.

      Learn more about DevRev pricing.

Does DevRev offer a free plan?

No, DevRev does not offer a free plan.

Learn more about DevRev pricing.

Compare DevRev Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
DevRev DevRev 9.99 per month per user DevRev Pricing
Salesforce Service Cloud Salesforce Service Cloud 25 per month per user + Salesforce Service Cloud Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
Desky Desky 4.5 per month - + Desky Pricing
Jira Service Desk Jira Service Desk 19.44 per month - + Jira Service Desk Pricing
BoldDesk BoldDesk 12 per month - + BoldDesk Pricing
eDesk eDesk 39 per month - + eDesk Pricing
ReadyDesk ReadyDesk 9 per month per user + ReadyDesk Pricing
AzureDesk AzureDesk 33 per month per user + AzureDesk Pricing
Freshdesk Freshdesk 15 per month - + Freshdesk Pricing

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DevRev Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Document Storage

Helps in storing the documents electronically and in a systematic way

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

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