75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Answer customer questions before they ask
Welcome to the future of customer support! Say hello to Inline Help - the innovative solution for seamlessly converting your knowledge base into an instant proactive support system. Designed for the modern age, Inline Help elevates user experience and drives efficiency like never before. Gone are the days of manual tooltips and confusing support articles. With Inline Help, users can simply tap on any part of your website to instantly receive insights and guidance. No more searching through pages of information or struggling to find the right solution. This AI-powered tooltips do the magic for them, providing instant clarity and ease for your customers. But that's not all - Inline Help goes above and beyond by effortlessly integrating into your app for on-spot insights. And the best part? No coding required! That's right, with Inline Help, they can have the power of AI at your fingertips without any technical knowledge. This not only saves they time and resources but also makes it easier for your customers to get the support they need, when they need it. But don't just take our word for it. This satisfied customers have seen a drastic increase in customer satisfaction and a reduction in support tickets since implementing Inline Help. It's a win-win for both they and your customers. So what are they waiting for? Upgrade to Inline Help and join the ranks of successful businesses that prioritize user experience and efficiency. Your customers will thank they for it.
Read morePricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersMulti-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresStandard Features
Incident Management
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in futureMacros (Templated Responses)
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.Ticket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Alerts (Escalation)
Helps to route critical tickets to the boss or in-house experts and alerting against them when such comeSelf Service Portal
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functionsLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineConcurrent Calling
Allows to place more calls simultaneously without reducing call quality.Social Media Integration
Enables integrating the software with social media for better reach and coverageMulti-Channel Communication
Helps in receiving queries and offering help through multiple channelsDocument Storage
Helps in storing the documents electronically and in a systematic wayCustomizable Branding
This feature enables the customization of brand marketing to meet specific requirements and preferences.Surveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackKnown Issue Management
Helps to tackle and to manage familiar issues or routine challengesContract (SLA Management)
Helps to manage, automating and organizing important aspects concerning a service-level agreementCommunity Forums
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the companyAutomated Routing
It helps in automatically directing queries and data to the appropriate agent.Free Trial
Available
No Credit Card Required, Get Started for Free
Essentials $97.00 $97.00 per month
$97 per site per month
Gateway to effortless customer self-service
Features
Growth $247.00 $247.00 per month
$247 per site per month
Scale effortlessly with advanced, adaptable support for your expanding business
Features
Enterprise Custom
Tailored support package for large-scale enterprises.
Features
Screenshots of Vendor Pricing Page
Learn more about Inline Help Pricing
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Inline Help used for?
Inline Help is Help Desk Software. Inline Help offers the following functionalities:
Learn more about Inline Help features.
What are the top alternatives for Inline Help?
Here`s a list of the best alternatives for Inline Help:
Does Inline Help provide API?
No, Inline Help does not provide API.
Vendor Details
London, United KingdomSocial Media Handles
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