Trengo Pricing: Cost and Pricing plans

Trengo Pricing

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Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
Trengo pricing starts at $335/month, which is 1663% higher than similar services.
70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Boost $335.00 $391.00 per month

Unify Inbox and Automate the Basics

Features

10 Users Included
500 Conversations Per Month
6000 Conversations Per Year
Unified inbox
WhatsApp Business API
AI Agent (HelpMate)
AI Journeys
Broadcasting - Add-on
Website Widget
Support - Email + Messaging
Voice Calling (Telephone) - Add-on
Collaboration
- User Management - Add-on
- Assign & Forward Conversations
- Role-based Permissions
- Conversation Labels
- @Mentions & Internal Comments
Management
- Custom Fields
- Conversation Outcomes
- Contact Profiles
- Contact Groups
- Views
AI & Automation
- Website Widget
- Auto Replies
- Quick Replies
- AI Agent (Helpmate)
- AI Journeys
Security
- Two-factor Authentication (2FA)
Channels & Customisation
- Custom User Permissions
- Custom Domain for Help Centre
- WhatsApp Business API
Marketing & Automation
- WhatsApp Business API
- Broadcasting - Add-on
Support
- Support via Email
- Support via Messaging
- Personalised Onboarding
Reporting
- Agent Performance
- AI Reporting

Pro $559.00 $671.00 per month

AI, Advanced Security and Integrations.

Features

20 Users Included
1,500 Conversations Per Month
18,000 Conversations Per Year
Unified inbox
WhatsApp Business API
AI Agent (HelpMate)
AI Journeys
Broadcasting - Add-on
Website Widget
Support - + Phone Support
Voice Calling (Telephone) - Add-on
Collaboration
- User Management - Add-on
- Assign & Forward Conversations
- Role-based Permissions
- Conversation Labels
- @Mentions & Internal Comments
Management
- Custom Fields
- Conversation Outcomes
- Contact Profiles
- Contact Groups
- Views
AI & Automation
- Website Widget
- Auto Replies
- Quick Replies
- Third-party AI Actions - API Actions Available
- AI Agent (Helpmate)
- AI Journeys
Security
- Two-factor Authentication (2FA) - Available
- Mandatory 2FA for all Users - Optional
- SSO (Single Sign-on) - Full SSO
Channels & Customisation
- Custom Channel Integrations - Developer Access
- Custom User Permissions
- Custom Domain for Help Centre
- Custom Integrations - Via APIs
- WhatsApp Business API
Marketing & Automation
- WhatsApp Business API
- Broadcasting - Add-on
Support
- Support via Email
- Support via Messaging
- Live Chat Support
- Phone Support
- Personalised Onboarding
Reporting
- Agent Performance
- AI Reporting

Enterprise Custom

Tailored Solutions for More Complex Needs

Features

Custom Users Included
Custom Conversations Per Month
Custom Conversations Per Year
Unified Inbox
WhatsApp Business API
AI Agent (HelpMate)
AI Journeys
Broadcasting - Add-on
Website Widget
Support - + Success Manager
Dedicated Success Manager - Success Manager
Voice Calling (Telephone) - Full Integration
Collaboration
- User Management - Add-on
- Assign & Forward Conversations
- Role-based Permissions
- Conversation Labels
- @Mentions & Internal Comments
Management
- Custom Fields
- Conversation Outcomes
- Contact Profiles
- Contact Groups
- Views
AI & Automation
- Website Widget
- Auto Replies
- Quick Replies
- Third-party AI Actions - API Actions Available
- AI Agent (Helpmate)
- AI Journeys
Security
- Two-factor Authentication (2FA) - Available
- Mandatory 2FA for all Users - Optional
- SSO (Single Sign-on) - Full SSO
Channels & Customisation
- Custom Channel Integrations - Full Acesss + Support
- Custom User Permissions
- Custom Domain for Help Centre
- Custom Integrations - Custom-Built Integrations
- WhatsApp Business API
Marketing & Automation
- WhatsApp Business API
- Broadcasting - Add-on
Support
- Support via Email
- Support via Messaging
- Live Chat Support
- Phone Support
- Personalised Onboarding
Reporting
- Agent Performance
- AI Reporting

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Trengo FAQs

How much does Trengo cost?

The pricing for Trengo starts at $335.0 per month. Trengo has 2 different plans:

Boost at $335.00 per month.
Pro at $559.00 per month.

Trengo also offers a custom plan based on the customer's request.

Learn more about Trengo pricing.

Does Trengo offer a free plan?

No, Trengo does not offer a free plan.

Learn more about Trengo pricing.

Compare Trengo Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Trengo	335	per month	-		Trengo Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
eStreamDesk	29	per month	-	+	eStreamDesk Pricing
ClickDesk	12.99	per month	per user	-	ClickDesk Pricing
LabiDesk	79	per month	-	+	LabiDesk Pricing
Desk360	19	per month	-	+	Desk360 Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Front	19	per month	-	+	Front Pricing
Zendesk Chat	-	-	-	-	Zendesk Chat Pricing
Desky	4.5	per month	-	+	Desky Pricing

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Trengo Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future