Trengo

About Trengo

Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform. Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company. Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time. To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module. Besides chat and call, Trengo also enables enterprises to easily create help centers, flobots, and chatbots. These add-ons can be integrated with the original setups, freeing up the support team involved with customer queries to a certain degree. Businesses can also have an unlimited number of agents, archives and channels, quick replies, bulk actions, statistics, Zapier integration, APIs and a lot more.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $335.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

78%
Momentum

65%
Popularity

85%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Trengo Awards

# 8 Fastest Growing Software Help Desk Software
Q2 2024

# 11 Most Popular Software Help Desk Software
Q2 2024

Trengo Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Trengo Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Boost $335.00 $391.00 per month

Unify Inbox and Automate the Basics

Features

10 Users Included
500 Conversations Per Month
6000 Conversations Per Year
Unified inbox
WhatsApp Business API
AI Agent (HelpMate)
AI Journeys
Broadcasting - Add-on
Website Widget
Support - Email + Messaging
Voice Calling (Telephone) - Add-on
Collaboration
- User Management - Add-on
- Assign & Forward Conversations
- Role-based Permissions
- Conversation Labels
- @Mentions & Internal Comments
Management
- Custom Fields
- Conversation Outcomes
- Contact Profiles
- Contact Groups
- Views
AI & Automation
- Website Widget
- Auto Replies
- Quick Replies
- AI Agent (Helpmate)
- AI Journeys
Security
- Two-factor Authentication (2FA)
Channels & Customisation
- Custom User Permissions
- Custom Domain for Help Centre
- WhatsApp Business API
Marketing & Automation
- WhatsApp Business API
- Broadcasting - Add-on
Support
- Support via Email
- Support via Messaging
- Personalised Onboarding
Reporting
- Agent Performance
- AI Reporting

Pro $559.00 $671.00 per month

AI, Advanced Security and Integrations.

Features

20 Users Included
1,500 Conversations Per Month
18,000 Conversations Per Year
Unified inbox
WhatsApp Business API
AI Agent (HelpMate)
AI Journeys
Broadcasting - Add-on
Website Widget
Support - + Phone Support
Voice Calling (Telephone) - Add-on
Collaboration
- User Management - Add-on
- Assign & Forward Conversations
- Role-based Permissions
- Conversation Labels
- @Mentions & Internal Comments
Management
- Custom Fields
- Conversation Outcomes
- Contact Profiles
- Contact Groups
- Views
AI & Automation
- Website Widget
- Auto Replies
- Quick Replies
- Third-party AI Actions - API Actions Available
- AI Agent (Helpmate)
- AI Journeys
Security
- Two-factor Authentication (2FA) - Available
- Mandatory 2FA for all Users - Optional
- SSO (Single Sign-on) - Full SSO
Channels & Customisation
- Custom Channel Integrations - Developer Access
- Custom User Permissions
- Custom Domain for Help Centre
- Custom Integrations - Via APIs
- WhatsApp Business API
Marketing & Automation
- WhatsApp Business API
- Broadcasting - Add-on
Support
- Support via Email
- Support via Messaging
- Live Chat Support
- Phone Support
- Personalised Onboarding
Reporting
- Agent Performance
- AI Reporting

Enterprise Custom

Tailored Solutions for More Complex Needs

Features

Custom Users Included
Custom Conversations Per Month
Custom Conversations Per Year
Unified Inbox
WhatsApp Business API
AI Agent (HelpMate)
AI Journeys
Broadcasting - Add-on
Website Widget
Support - + Success Manager
Dedicated Success Manager - Success Manager
Voice Calling (Telephone) - Full Integration
Collaboration
- User Management - Add-on
- Assign & Forward Conversations
- Role-based Permissions
- Conversation Labels
- @Mentions & Internal Comments
Management
- Custom Fields
- Conversation Outcomes
- Contact Profiles
- Contact Groups
- Views
AI & Automation
- Website Widget
- Auto Replies
- Quick Replies
- Third-party AI Actions - API Actions Available
- AI Agent (Helpmate)
- AI Journeys
Security
- Two-factor Authentication (2FA) - Available
- Mandatory 2FA for all Users - Optional
- SSO (Single Sign-on) - Full SSO
Channels & Customisation
- Custom Channel Integrations - Full Acesss + Support
- Custom User Permissions
- Custom Domain for Help Centre
- Custom Integrations - Custom-Built Integrations
- WhatsApp Business API
Marketing & Automation
- WhatsApp Business API
- Broadcasting - Add-on
Support
- Support via Email
- Support via Messaging
- Live Chat Support
- Phone Support
- Personalised Onboarding
Reporting
- Agent Performance
- AI Reporting

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Trengo Pricing

Trengo Alternatives

View All Trengo Alternatives

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

NinjaOne (NinjaRMM) A Powerful and Easy IT Help desk Software read more

4.8 1,987 user ratings

Visit Website

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Zoho Desk Industry’S First Context-Aware Help Desk Application read more

4.6 6,390 user ratings

Visit Website

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Freshdesk Redefining Your Customer Support read more

4.6 3,278 user ratings

Visit Website

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk Ticketing Software for Intuitive Customer Support read more

4.5 81 user ratings

Get Free Advice Trengo Vs HelpDesk

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

eStreamDesk Online Helpdesk Software read more

4.3 3 user ratings

Get Free Advice Trengo Vs eStreamDesk

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClickDesk Integrated live chat and help desk software solution read more

4.1 120 user ratings

Get Free Advice Trengo Vs ClickDesk

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LabiDesk Elevate Your Customer Service With Helpdesk Platform! read more

4.6 24 user ratings

Get Free Advice Trengo Vs LabiDesk

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Desk360 High efficiency, detailed reporting read more

4.7 55 user ratings

Get Free Advice Trengo Vs Desk360

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk Improve customer happiness by streamlining your support operations read more

4.7 43 user ratings

Get Free Advice Trengo Vs BoldDesk

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Front Easy and fast help desk software read more

4.7 2,623 user ratings

Get Free Advice Trengo Vs Front

Zendesk Chat live chat software that improves customer engagement read more

4.5 432 user ratings

Get Free Advice

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Desky A Modern Help Desk Tool Built For Startups, Freelancers, And SaaS O... read more

Get Free Advice Trengo Vs Desky

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

AzureDesk Delight Customers with Exceptional Service read more

4.6 85 user ratings

Get Free Advice Trengo Vs AzureDesk

Trengo Reviews

User Rating

4.5/5 (Based on 251 Ratings)

Rating Distribution

Excellent
61%
Very Good
33.1%
Average
4%
Poor
0.4%
Terrible
1.6%

Do You Use Trengo?

Write a Review

Review Summary

Trengo is a popular customer service and communication platform praised for its ease of use, intuitive layout, and vast features like flowbots, reporting, and chat. Users appreciate its fair pricing tiers, quick setup, and responsive support team. However, some drawbacks include translation issues, formatting problems in emails, rule execution inconsistencies, and occasional bugs. Trengo helps businesses centralize communication across multiple channels, improving efficiency and reducing missed messages.

Pros

Trengo is userfriendly and intuitive, making it easy to use for both standard and technical users.
It offers a centralized platform for managing customer communications across multiple channels, saving time and improving efficiency.
The platform integrates seamlessly with various messaging channels like WhatsApp, Instagram, and email, allowing for unified customer support.
Trengo provides powerful automation tools like flowbots and labels, streamlining communication workflows and freeing up time for agents.

Cons

The translation features and formatting of emails can sometimes present challenges.
Some users have reported issues with the rules for closing PAMs and encountered a few bugs that need ironing out.
The mobile app requires improvement as it can be difficult and annoying to use while traveling.
The interface can feel cluttered and busy, and more customization options would be appreciated.

Trengo Reviews

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO