ServiceNow IT Service Management Pricing: Cost and Pricing plans

ServiceNow IT Service Management Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Insights for Service Desk Software

The Average Cost of a basic Service Desk Software plan is $20 per month.
54% of Service Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 11% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

ITSM Standard Custom

For growing businesses that need to create impact with confidence.

Features

Incident Management
Problem Management
Change Management
Request Management
Asset and Cost Management
Walk-Up Experience
Service Operations Workspace
Digital Portfolio Management

ITSM Pro Custom

For businesses that scale with automation, continual improvement, and self-service.

Features

Dynamic Translation
DevOps Change Velocity
Predictive Intelligence
Virtual Agent
Performance Analytics
Continual Improvement Management
Vendor Management Workspace
Incident Management
Problem Management
Change Management
Request Management
Asset and Cost Management
Walk-Up Experience
Service Operations Workspace
Digital Product Release
Digital Portfolio Management

ITSM Enterprise Custom

For enterprises that optimize their teams and processes to drive down costs and improve speed.

Features

Workforce Optimization¹
Process Mining¹
Dynamic Translation
DevOps Change Velocity
Predictive Intelligence
Virtual Agent
Performance Analytics
Continual Improvement Management
Vendor Management Workspace
Incident Management
Problem Management
Change Management
Request Management
Asset and Cost Management
Walk-Up Experience
Service Operations Workspace
Digital Product Release
Digital Portfolio Management

Note: 1  Available via ala carte SKUs.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 02/06/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

ServiceNow IT Service Management FAQs

How much does ServiceNow IT Service Management cost?

ServiceNow IT Service Management provides a custom pricing for their software.

Learn more about ServiceNow IT Service Management pricing.

Does ServiceNow IT Service Management offer a free plan?

No, ServiceNow IT Service Management does not offer a free plan.

Learn more about ServiceNow IT Service Management pricing.

Compare ServiceNow IT Service Management Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
ServiceNow IT Service Management	-	-	-		ServiceNow IT Service Management Pricing
Freshservice	19	per month	per user	+	Freshservice Pricing
ManageEngine ServiceDesk Plus	13	per month	per user	+	ManageEngine ServiceDesk Plus Pricing
Jira Service Desk	19.44	per month	-	+	Jira Service Desk Pricing
HaloITSM	-	-	-	+	HaloITSM Pricing
TOPdesk	76	per month	-	+	TOPdesk Pricing
SolarWinds Service Desk	19	per month	per user	+	SolarWinds Service Desk Pricing
BMC Helix ITSM	-	-	-	+	BMC Helix ITSM Pricing
Centreon	-	-	-	+	Centreon Pricing
Mint Service Desk	-	-	-	-	Mint Service Desk Pricing

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ServiceNow IT Service Management Features

Show Feature Explanation

Service Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Standard Features

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Multi-language Support

Available in multiple languages to support global customers

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

Asset Management

Manages the entire lifecycle of the physical assets of your organization

ServiceNow IT Service Management Integrations

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ServiceNow IT Service Management Pricing

Pricing Insights for Service Desk Software

ServiceNow IT Service Management FAQs

Compare ServiceNow IT Service Management Pricing Against Competitors

Free Software Alternatives to ServiceNow IT Service Management

ServiceNow IT Service Management Alternatives

ServiceNow IT Service Management Features

Service Desk Features

ServiceNow IT Service Management Integrations

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