Freshservice Pricing: Cost and Pricing plans

Freshservice Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Service Desk Software

The Average Cost of a basic Service Desk Software plan is $20 per month.
Freshservice pricing starts at $19/month, which is 5% lower than similar services.
54% of Service Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 11% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Starter $19.00 $29.00 per user / month

For getting started

Features

Workspaces
Incident Management
Knowledge Base
Self Service Portal
Workflow Automator
Orchestration
ServiceBot on Microsoft Teams and Slack
Access Controls
Analytics Starter
Multiple Portal Languages
Custom SSL
Marketplace Apps
Mobile Apps
1000 Orchestration transactions/mo/account

Growth $49.00 $59.00 per user / month

For growing businesses

Features

Includes features of Starter plan, plus
Service Catalog
Asset Management - Includes 100 managed assets
Purchase Order Management
Employee Onboarding
On-call Management
Portal Customization
MSP Mode
Multiple SLA Management
Business Rules
Approval Workflows
Business Hours
Cloud Management
2000 Orchestration transactions/mo/account

Pro $99.00 $119.00 per user / month

ITSM + ITOM + Project Management for large organizations

Features

Includes features of Growth plan, plus
Problem Management
Change Management
Release Management
Project Management
Software License Management
Contract Management
Major Incident Management
Status Page
Alert Management
Service Health Monitoring
Analytics Pro
Team Dashboards
IP Range Restrictions
5000 Orchestration transactions/mo/account
Workload Management
Custom Objects

Enterprise Custom

Service management solution for enterprises

Features

Includes features of Pro plan, plus
Freddy AI Agent [Beta] ServiceBot With Virtual Agent on Microsoft Teams and Slack
Sandbox
Audit Logs
20,000 Orchestration transactions/mo/account

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/01/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshservice FAQs

How much does Freshservice cost?

The pricing for Freshservice starts at $19.0 per user per month. Freshservice has 3 different plans:

Starter at $19.00 per user per month.
Growth at $49.00 per user per month.
Pro at $99.00 per user per month.

Freshservice also offers a custom plan based on the customer's request.

Learn more about Freshservice pricing.

Does Freshservice offer a free plan?

No, Freshservice does not offer a free plan.

Learn more about Freshservice pricing.

Compare Freshservice Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Freshservice	19	per month	per user		Freshservice Pricing
Jira Service Desk	19.44	per month	-	+	Jira Service Desk Pricing
ManageEngine ServiceDesk Plus	13	per month	per user	+	ManageEngine ServiceDesk Plus Pricing
Halo Service Desk	40	per month	per user	+	Halo Service Desk Pricing
HaloITSM	-	-	-	+	HaloITSM Pricing
Freshdesk	15	per month	-	+	Freshdesk Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
TOPdesk	76	per month	-	+	TOPdesk Pricing
Jira	70.83	per month	-	+	Jira Pricing
Scopedesk	79	per month	-	+	Scopedesk Pricing

Free Software Alternatives to Freshservice

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Jira Service Desk Provide excellent service experiences to valuable clients for long ... read more

4.2 1,399 user ratings

View Details Freshservice Vs Jira Service Desk

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Centreon Monitor complex IT structures, facilitating great business read more

4.9 52 user ratings

View Details

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Mint Service Desk Regulate service desk and asset management facilities within a unif... read more

4.9 16 user ratings

View Details

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

GLPI Open source service management software read more

4.7 37 user ratings

View Details

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Suptask Team to Team Ticketing System On Slack read more

4.9 26 user ratings

View Details

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Vertask Manage business-related documentation and resolve customers problem... read more

4.5 2 user ratings

View Details

71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Scopedesk Help Desk Software as a Service read more

5 1 user ratings

View Details

Freshservice Alternatives

View All Freshservice Alternatives

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Jira Service Desk Provide excellent service experiences to valuable clients for long ... read more

4.2 1,399 user ratings

View Details Freshservice Vs Jira Service Desk

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ManageEngine Servic... Flexible software to empower IT help desk read more

4.3 380 user ratings

View Details Freshservice Vs ManageEngine ServiceDesk Plus

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Halo Service Desk All in one service delivery solution for every business read more

4.7 16 user ratings

View Details

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HaloITSM Better Customer Experiences with IT Services read more

4.8 49 user ratings

View Details Freshservice Vs HaloITSM

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk Redefining your customer support read more

4.6 3,278 user ratings

View Details Freshservice Vs Freshdesk

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk Ticketing Software for Intuitive Customer Support read more

4.5 81 user ratings

View Details

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TOPdesk A must-have software to make your customers happy read more

4.6 64 user ratings

View Details Freshservice Vs TOPdesk

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Jira Get your software developed in real-time read more

4.4 6,834 user ratings

View Details Freshservice Vs Jira

71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Scopedesk Help Desk Software as a Service read more

5 1 user ratings

View Details

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SolarWinds Service ... An IT service management (ITSM) solution read more

4.5 739 user ratings

View Details Freshservice Vs SolarWinds Service Desk

Freshservice Features

Show Feature Explanation

Service Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Standard Features

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved