BMC Helix ITSM Pricing: Cost and Pricing plans

BMC Helix ITSM Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Insights for Service Desk Software

The Average Cost of a basic Service Desk Software plan is $20 per month.
54% of Service Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 11% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

BMC Helix ITSM Custom

Features

Incident & Problem Management
Knowledge Management
BMC Helix Multi-Cloud Service Management
Smart Reporting
Change Management
Release Management
BMC Helix Digital Workplace
Asset Management
Configuration Management (CMDB)
Service Request Management
Service Level Management

Disclaimer: The pricing details were last updated on 02/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

BMC Helix ITSM FAQs

How much does BMC Helix ITSM cost?

BMC Helix ITSM provides a custom pricing for their software.

Learn more about BMC Helix ITSM pricing.

Does BMC Helix ITSM offer a free plan?

No, BMC Helix ITSM does not offer a free plan.

Learn more about BMC Helix ITSM pricing.

Compare BMC Helix ITSM Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
BMC Helix ITSM	-	-	-		BMC Helix ITSM Pricing
Jira Service Desk	19.44	per month	-	+	Jira Service Desk Pricing
Ivanti Service Manager	-	-	-	+	Ivanti Service Manager Pricing
Symantec ServiceDesk	-	-	-	-	Symantec ServiceDesk Pricing
SolarWinds Service Desk	19	per month	per user	+	SolarWinds Service Desk Pricing
iSupport Software	-	-	-	-	iSupport Software Pricing
IBM Control Desk	-	-	-	+	IBM Control Desk Pricing
ServiceNow Customer Service Management	-	-	-	-	ServiceNow Customer Service Management Pricing
InvGate Service Desk	-	-	-	+	InvGate Service Desk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing

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BMC Helix ITSM Features

Show Feature Explanation

Show Missing Features

Service Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Standard Features

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Multi-language Support

Available in multiple languages to support global customers

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

Asset Management

Manages the entire lifecycle of the physical assets of your organization

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

BMC Helix ITSM Pricing

Pricing Insights for Service Desk Software

BMC Helix ITSM FAQs

Compare BMC Helix ITSM Pricing Against Competitors

Free Software Alternatives to BMC Helix ITSM

BMC Helix ITSM Alternatives

BMC Helix ITSM Features

Service Desk Features

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