ServiceNow Customer Service Management Pricing: Cost and Pricing plans

ServiceNow Customer Service Management Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

Standard Custom

For growing businesses that need to create impact with confidence.

Features

Agent Workspace
Case Management
Omni-Channel
Knowledge Management
Walk-Up Experience for Customer Service
Service Management for Issue Resolution
Advanced Work Assignment² ⁴
Engagement Messenger
Digital Portfolio Management

Note:

1 Messaging (part of Omnichannel) is included in the Professional package.
2 Agent Affinity (part of Advanced Work Assignment) is included in the Professional package.
3 IT Operations Management is needed for Proactive Customer Service Operations.
4 Shift-Based Assignment (part of Advanced Work Assignment) is included in the Enterprise Package.
5Now Assist is not included as part of the core package unless purchased in addition to the product.

Professional Custom

 For teams and companies that need to manage CSM and deliver effectively.

Features

Proactive Customer Service Operations³
Task Intelligence
Performance Analytics
Virtual Agent
Outsourced Customer Service
Continual Improvement Management
Vendor Management Workspace
DevOps
Now Assist for CSM⁵
Agent Workspace
Case Management
Omnichannel
Self-Service
Knowledge Management
Walk-Up Experience for Customer Service
Service Management for Issue Resolution
Advanced Work Assignment² ⁴
Engagement Messenger
Digital Portfolio Management

Enterprise Custom

For strategic partners looking for our decades of CSM experience to help them meet their goals.

Features

Workforce Optimization
Process Mining
Now Assist for CSM⁵
Proactive Customer Service Operations³
Task Intelligence
Performance Analytics
Virtual Agent
Outsourced Customer Service
Continual Improvement Management
Vendor Management Workspace
DevOps
Agent Workspace
Case Management
Omnichannel
Self-Service
Knowledge Management
Walk-Up Experience for Customer Service
Service Management for Issue Resolution
Advanced Work Assignment² ⁴
Engagement Messenger
Digital Portfolio Management

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 08/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

ServiceNow Customer Service Management FAQs

How much does ServiceNow Customer Service Management cost?

ServiceNow Customer Service Management provides a custom pricing for their software.

Learn more about ServiceNow Customer Service Management pricing.

Does ServiceNow Customer Service Management offer a free plan?

No, ServiceNow Customer Service Management does not offer a free plan.

Learn more about ServiceNow Customer Service Management pricing.

Compare ServiceNow Customer Service Management Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
ServiceNow Customer Service Management	-	-	-		ServiceNow Customer Service Management Pricing
CRMdesk	-	-	-	+	CRMdesk Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
ThriveDesk	19	per month	-	+	ThriveDesk Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
Salesforce Service Cloud	25	per month	per user	+	Salesforce Service Cloud Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
LabiDesk	79	per month	-	+	LabiDesk Pricing
Teamwork Desk	9.5	per month	per user	+	Teamwork Desk Pricing
HubSpot Service Hub	15	per month	-	-	HubSpot Service Hub Pricing

Free Software Alternatives to ServiceNow Customer Service Management

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk Redefining your customer support read more

4.6 3,278 user ratings

Get Free Advice ServiceNow Customer Service Management Vs Freshdesk

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Scout Keep your customers happy with the integrated service tool read more

4.6 428 user ratings

Get Free Advice ServiceNow Customer Service Management Vs Help Scout

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

osTicket Manage tickets with ease read more

4.6 58 user ratings

Get Free Advice ServiceNow Customer Service Management Vs osTicket

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more