85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Automate, innovate, and elevate the IT operations
ServiceNow IT Service Management empowers organizations to deliver seamless and resilient IT services while boosting team productivity. Built on the powerful Now Platform, this solution leverages AI and machine learning to automate processes and speed up issue resolution, helping businesses innovate faster. By integrating end-to-end digital workflows, teams can stay connected, eliminate bottlenecks, and enhance operational efficiency. The platform’s user-friendly drag-and-drop interface simplifies complex workflows, allowing enterprises to design and implement smarter solutions effortlessly. With its AI-powered capabilities, ServiceNow provides actionable insights, enabling smarter decision-making and the continuous improvement of business processes. Security is a top priority, and the platform equips organizations with robust tools to strengthen data protection and maintain compliance with regulatory requirements. By reducing manual tasks and enabling informed decisions through powerful automation, ServiceNow transforms the way businesses operate, ensuring agility, efficiency, and enhanced performance across the enterprise.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Standard Features
Walk-up Experience
Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.Request Management
Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.Problem Management
Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.Prioritization
Arrange the list of activities, incidents, and tasks based on their relative importanceCMDB
Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.Change Management
Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.Multi-language Support
Available in multiple languages to support global customersRemote Access
Permits users to access applications and files, whether traveling or working remotely away from the office or home network.Free Trial
Not available
Pricing Plans
ITSM Standard Custom
For growing businesses that need to create impact with confidence.
Features
ITSM Pro Custom
For businesses that scale with automation, continual improvement, and self-service.
Features
ITSM Enterprise Custom
For enterprises that optimize their teams and processes to drive down costs and improve speed.
Features
Note: 1  Available via ala carte SKUs.
Screenshots of Vendor Pricing Page
Disclaimer: The pricing details were last updated on 02/06/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about ServiceNow IT Service Management Pricing
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Featured
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
The ServiceNow pl...
What is ServiceNow IT Service Management used for?
ServiceNow IT Service Management is Service Desk Software. ServiceNow IT Service Management offers the following functionalities:
Learn more about ServiceNow IT Service Management features.
What are the top alternatives for ServiceNow IT Service Management?
Does ServiceNow IT Service Management provide API?
Yes, ServiceNow IT Service Management provides API.
Vendor Details
Santa Clara, CASocial Media Handles
Not available
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