DG

Damian G

May 25, 2025 Source: G2.com

Exceptional tool that gets the job done

What do you like best about ServiceNow IT Service Management?

It’s a versatile tool that provides a lot of functionality to the customers.

What do you dislike about ServiceNow IT Service Management?

It can be costly from the license perspective but when you look that at the quality of the tool it makes sense.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

We are getting hundreds of incidents per day and this tool is a great assistance.

VC

Verified User in Hospital & Health Care

May 12, 2025 Source: G2.com

ServiceNow ITSM is great

What do you like best about ServiceNow IT Service Management?

The ITSM offered by ServiceNow is the industry standard

What do you dislike about ServiceNow IT Service Management?

Sometimes I feel like there are tooo many features that make it harder to get to what I need.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

It keeps everything organized

VB

Veronica B

May 12, 2025 Source: G2.com

SNOW is a great tool for ticket management

What do you like best about ServiceNow IT Service Management?

.Easy tracking of tickets, a lot of tools to use and make the work easier

What do you dislike about ServiceNow IT Service Management?

Sometimes would be lagging but a simple refresh will make it work again, but after the last update I noticed that it's running fine

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

By providing a way to assist end users it's benefiting me on my job everyday

VE

Verified User in Entertainment

May 9, 2025 Source: G2.com

Industry best practices

What do you like best about ServiceNow IT Service Management?

ServiceNow IT Service Management is easy to use and follows industry best practices.

What do you dislike about ServiceNow IT Service Management?

The out of box options for risk assessment in change management could be better improved to cover a wider variety of risk factors.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

Tracking, correlating and resolving issues, managing high volume of changes safely

KG

Karen G

May 9, 2025 Source: G2.com

Love the ITSM area

What do you like best about ServiceNow IT Service Management?

User friendly anworkshops. easy to build workflows.

What do you dislike about ServiceNow IT Service Management?

You have to setup relationships to allow dot walking to other related tables.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

New system of record

JW

Jasani W

May 8, 2025 Source: G2.com

One of the best all around ITSM solutions I’ve ever used

What do you like best about ServiceNow IT Service Management?

Service operations workspace has been a game changer. Walkup management has been great, giving our internal employees a Genius Bar like experience amidst the RTO resurgence

What do you dislike about ServiceNow IT Service Management?

I wish there was a cleaner way to search

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

A unified ticketing experience, we also use the agent chat and walkup management features

EM

Ed M

May 8, 2025 Source: G2.com

ITSM leader ServiceNow

What do you like best about ServiceNow IT Service Management?

The platform affords the most flexible experience for both users and administrators that want to personalize and customize the experience/platform.

What do you dislike about ServiceNow IT Service Management?

Not much to dislike as the platform allows you to customize it.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

It allows our organization to customize the user experience to meet our needs further enabling our org.

AB

Abbey B

May 8, 2025 Source: G2.com

We are making progress with integration hub and implementing Virtual Agennt ITSM pro and our IT support team

What do you like best about ServiceNow IT Service Management?

Love the features and capabilities that help to make IT support and user provisioning easy. You can include specific approvals needed and instructions for processing to the support teams.

What do you dislike about ServiceNow IT Service Management?

The Service Portal, the users have a hard time figuring out where to go and it doesn’t seem to easy to configure to make it more user friendly.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

Quicker resolutions for our employees IT issues.

CB

Chad B

May 8, 2025 Source: G2.com

IT SNOW Review

What do you like best about ServiceNow IT Service Management?

.The single pane of glass for all our systems

What do you dislike about ServiceNow IT Service Management?

Not super user friendly for new users in the system

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

Being more proactive

DB

Darrell B

May 8, 2025 Source: G2.com

Outstanding

What do you like best about ServiceNow IT Service Management?

It is the best app tool on market.

What do you dislike about ServiceNow IT Service Management?

It would behoove any enterprise to implement this platform

Recommendations to others considering ServiceNow IT Service Management?

N/A

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

The tool is evolving at a maturity rate the is aligned with customer exceptace

ServiceNow IT Service Management Reviews

User Rating

Rating Distribution

Do You Use ServiceNow IT Service Management?

Damian G

Verified User in Hospital & Health Care

Veronica B

Verified User in Entertainment

Karen G

Jasani W

Ed M

Abbey B

Chad B

Darrell B

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