A comprehensive list of competitors and best alternatives to Issuetrak.
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is NinjaOne (NinjaRMM) and how does it work?
NinjaOne (formerly NinjaRMM) is the renowned unified IT management solution that simplifies how IT teams work. NinjaOne helps IT teams manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers worldwide and is consistently ranked #1 for our world-class customer support. The NinjaOne platform offers a single-pane-of-glass experience by combining IT teams that can proactively do endpoint monitoring, remote control, patch management, remote monitoring, software management, IT asset management, backup, IT service desk capabilities, and IT documentation. NinjaOne is an all-in-one unified solution with a fast, modern, intuitive interface.
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zoho Desk and how does it work?
It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Freshdesk and how does it work?
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents.
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zendesk Support Suite and how does it work?
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types.
Read more Read lessSW Score Breakdown
User Sentiment
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Kayako and how does it work?
Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc.
Read more Read lessSW Score Breakdown
User Sentiment
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Jira and how does it work?
Jira is an advanced project management solution helpful for agile teams. It helps developers plan, track and release authentic softwares in real-time. Detailed reports offered by the particular enables teams to improve their performance in an efficient manner. Inbuilt personalised Scrum boards let teams stay focused and deliver incremental and iterative value seamlessly. Users are also allowed to monitor repositories with code in Jira, gain end-to-end visibility and generate automation rules of their own. The software assures active integration with platforms like Confluence, Trello, Bitbucket, Zoom, Microsoft, Slack etc. Further, data stored within the particular is absolutely secure, protected by enterprise-grade solutions like automatic user provisioning, SAML SSO, 2-step verification and more. Jira turns out to be more than an issue or a bug tracker by hosting a variety of functionalities like custom filters, rich APIs, integration facilities for developer tools, customisable workflows and more. Users can personalise Jira as per their own needs by incorporating more than 3000 apps within it.
Read more Read lessSW Score Breakdown
User Sentiment
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Jira Service Desk and how does it work?
Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.
Read more Read lessSW Score Breakdown
User Sentiment
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HelpKit and how does it work?
HelpKit is the ultimate no-code solution for creating a professional help center or documentation site. Whether they’re building a standalone center for their customers or embedding an embeddable widget directly into their web app, HelpKit streamlines the process so users can find answers with ease. Powered by Notion, this tool lets you write, collaborate, and update articles in real-time, ensuring their content is always accurate. Each page is transformed from a basic Notion layout into a custom-branded website that aligns with its identity, complete with SEO optimization and a domain like support.acme.com. HelpKit doesn’t just look good it performs better too. With speeds up to 100x faster than a standard Notion page, their customers can explore their help center seamlessly. HelpKit makes it effortless. By prioritizing user experience and simplifying complex workflows, HelpKit positions itself as a game-changing platform for businesses looking to elevate their support documentation. Start delivering world-class knowledge bases that customers love today!
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Raiseaticket and how does it work?
Raiseaticket’s Free Ticketing Helpdesk System makes managing customer interactions and streamlining support workflows simple and efficient. Built to centralize communication across multiple channels, it eliminates the chaos of cluttered inboxes, allowing support teams to stay organized and responsive. Automated workflows ensure no ticket is ever overlooked, boosting team productivity and customer satisfaction. With powerful, data-driven insights, businesses can track team performance through clear metrics and actionable reports. The multiple SLA feature guarantees timely responses and accountability, setting a high standard for support excellence. Secure, cloud-hosted, and GDPR-compliant, Raiseaticket ensures your data is protected while remaining easy to set up and operate. Perfect for businesses seeking professional-grade support without the high cost, Raiseaticket offers all these benefits for free. The premium Office 365 unified mailbox upgrade provides even greater efficiency and scalability for growing businesses.
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HelpDesk and how does it work?
HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is CustomerWise and how does it work?
CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies. By integrating support and service ticket management, customer self-service, license and contract management, and a product knowledge base, CustomerWise empowers you to focus on customer service throughout the entire customer lifecycle. With powerful process management and automation rules, CustomerWise allows you to visualize and implement other processes that can include change management, problem management, development and QA.
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is OTRS and how does it work?
OTRS is a comprehensive service management software that helps businesses improve their customer service quality in an efficient manner. With this software, users can quickly channelise and prioritise the received requests from individual customers and get those fulfilled within time. The software also lets customers get a clear overview of how long it will take for companies to resolve their problems by checking on ticket wise statuses. OTRS lets companies’ employees and teams balance their workload and deliver high-quality service on time. It comes with customised templates that can be used to deliver accurate answers in real-time. In addition, the software can also be used to improve self-service support by adding complete and up-to-date FAQs as well as chat functions within integrated video guides. Automated reports generated by the software helps businesses to get a clear overview of monitoring the request processing time and enhance their service quality levels accordingly. Moreover, OTRS also helps to reduce service delivery errors by making sure that the agents have included all the important information within the solution email.
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ServiceNow Customer Service Management and how does it work?
With ServiceNow Customer Service Management (CSM), can create effortless customer experiences that span the entire journey, from initial issue to resolution. CSM unifies front, middle, and back offices on a single platform, empowering teams to proactively address customer issues and instantly handle common customer requests. Increased customer satisfaction, reduced case volume, and lower costs.
Read more Read lessServiceNow Customer Service Management Pricing
SW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Front and how does it work?
Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc.
Read more Read lessSW Score Breakdown
User Sentiment
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Wowdesk and how does it work?
WowDesk is a customer support platform that allows small to large businesses to collect customer requests from multiple channels on a single platform. It lets enterprises to manage delivery service across numerous industries with specific modules to manage clients, agents, managers, subject matter experts, administrators, and external entities. Wowdesk's advanced workflow engine captures, tracks, and effectively handles service requests, as well as speeds the resolution process. Management of complaints, knowledge base, facilities, cases, and ticketing are all key components of WowDesk. Its self-service portals enable companies to engage with customers and manage relationships via email, chat, phone, and social media. It also has an upgradable platform that allows agents to work with subject matter experts and administrators to define and automate structural rules based on business needs. WowDesk allows organizations to grant limited access to suppliers, auditors, and third-party vendors while also streamlining customer service operations. WowDesk is available for on-premise or cloud deployment. Phone, email, and Skype are all options for contacting support.
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SupportBee and how does it work?
SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration.
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SherpaDesk and how does it work?
SherpaDesk is an advanced helpdesk software that offers comprehensive all rounder support to business houses engaged with IT Management, Education, Accounting and Consulting services. The software creates a detailed combination of business relevant tools such as helpdesk ticketing, analytics, project management, invoicing, easy billing, time tracking and more facilitating enhanced operation. An intuitive and accurate ticketing system makes it easy for organizations to receive, respond and report on an individual support ticket generated by customers in a hassle-free manner. Along with this, the software also helps to keep the projects on track. Business houses will never miss their billable dates with the help of the time tracking feature offered by the particular solution. An asset management tool within SherpaDesk facilitates active integrations with external billing platforms ensuring accurate monitoring of the same. Payments and invoice related transactions can be processed using the billing module of the software. Its data reporting feature enables proper analysis and relevant decision making.
Read more Read lessSW Score Breakdown
User Sentiment
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Chat2Desk and how does it work?
Chat2Desk - the ultimate solution for their business messaging needs! With its unbeatable combination of versatility, accessibility, and functionality, Chat2Desk is here to transform the way they engage with their customers. Whether they are a small startup or a large corporation, Chat2Desk adapts to their company's unique requirements. Choose from a wide range of instruments to create a personalized messaging experience for their customers. And that's not all - they can also rest assured knowing that Chat2Desk uses the official WhatsApp Business API, so they never have to worry about getting blocked. With Chat2Desk, they are in control of all their customer interactions. Start conversations yourself with our user-friendly interface, and watch as their customer satisfaction and engagement levels skyrocket. Plus, our segmentation feature allows them to easily target specific groups of customers and choose the most effective messenger for each communication - all in one convenient platform. But Chat2Desk doesn't just stop at messaging. This platform also offers a range of additional features to enhance their customer experience. Send notifications, invites to events, polls, and service information all within the same platform. And don't forget to add this widget to their website for easy customer access and seamless communication.
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is UVdesk and how does it work?
UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk.
Read more Read lessSW Score Breakdown
User Sentiment
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HubSpot Service Hub and how does it work?
HubSpot's Service Hub is a comprehensive, cloud-based Help Desk solution designed to revolutionize customer service. With an array of robust tools, it empowers businesses to deliver unparalleled and efficient customer experiences at any scale. The platform is intuitive and integrates seamlessly with the company's operations, facilitating a self-service approach that customers appreciate. By implementing Service Hub, not only to streamline the support processes, but also cultivate a community of satisfied advocates, eager to spread the word about the exceptional service. This turnkey solution is the linchpin for building lasting customer relationships and fostering business growth through positive engagement.
Read more Read lessSW Score Breakdown
User Sentiment
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Sirportly and how does it work?
Boost customer satisfaction with Sirportly, ensuring everyone enjoys a fantastic support experience with the company. Quick and helpful responses from the team are crucial for building happiness, and Sirportly's tools are designed with this goal in mind. Sirportly equips team with everything they need to respond swiftly and efficiently to customer inquiries. Its intuitive dashboard allows agents to track and manage tickets seamlessly, ensuring no query goes unnoticed. Automated workflows streamline processes, reducing manual tasks and allowing team to focus on providing exceptional service. Real-time collaboration features enable team members to work together effortlessly, solving issues faster and delighting customers with their efficiency. Customizable templates and canned responses save time while maintaining a personal touch. Advanced reporting and analytics provide valuable insights into performance, helping to identify areas for improvement and celebrate successes. With Sirportly, transforming customer support into a well-oiled, satisfaction-boosting machine has never been easier. Empower team to deliver outstanding service and watch the customer satisfaction soar.
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SAP Service Cloud and how does it work?
SAP Service Cloud empowers businesses to elevate their customer service standards with a seamless, AI-driven solution tailored for modern service needs. This advanced CRM platform redefines service efficiency by integrating omnichannel support, improving agent experience, and streamlining case management. With AI-powered insights, recommendations, and automation, service teams can resolve issues faster, boosting both accuracy and productivity. The platform’s powerful case management workflows ensure tickets are handled with precision, speeding up resolution times and maximizing customer satisfaction. SAP Service Cloud’s low-code and no-code development tools allow businesses to easily adapt to changing customer demands, providing unparalleled flexibility. Particularly suited for utilities and other industries with complex service requirements, this comprehensive solution bridges the gap between operational excellence and enhanced customer experience. With SAP Service Cloud, service teams are equipped to deliver faster, smarter, and more personalized solutions that drive measurable results.
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a ReviewWhat is lemtalk and how does it work?
lemtalk software is a platform used to engage customers with website Live Chat. The software offers tickets to automate tasks and answer the tickets from Slack. Engage better conversations with your website visitors and create in-depth FAQ pages. Collaborate with your team to measure the performance of business. Small, Medium and Large companies make use of the software.
Read more Read lessSW Score Breakdown
User Sentiment
Not Enough Reviews!
Write a Review
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
![What Is Help Desk Software? [2025 Guide]Â](https://images.saasworthy.com/blog_2025/wp-content/uploads/2025/05/tr:w-255,h-0,c-at_max,e-sharpen-1/What-is-HelpDesk-Software.png)
