HelpKit

About HelpKit

HelpKit is the ultimate no-code solution for creating a professional help center or documentation site. Whether they’re building a standalone center for their customers or embedding an embeddable widget directly into their web app, HelpKit streamlines the process so users can find answers with ease. Powered by Notion, this tool lets you write, collaborate, and update articles in real-time, ensuring their content is always accurate. Each page is transformed from a basic Notion layout into a custom-branded website that aligns with its identity, complete with SEO optimization and a domain like support.acme.com. HelpKit doesn’t just look good it performs better too. With speeds up to 100x faster than a standard Notion page, their customers can explore their help center seamlessly. HelpKit makes it effortless. By prioritizing user experience and simplifying complex workflows, HelpKit positions itself as a game-changing platform for businesses looking to elevate their support documentation. Start delivering world-class knowledge bases that customers love today!

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Pricing

Free Trial Available
Starts at $15.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

76%
Reviews

60%
Momentum

64%
Popularity

68%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

HelpKit Features

Show Feature Explanation

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

76%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

HelpKit Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Starter $15.00 $19.00 per month

$19 per site per month billed monthly
$15 per site per month billed yearly

Features

25 Articles
1 Team Seat
Custom Domain + SSL
SEO Optimization
Basic Search
Custom Branding
Custom Icons

Business $31.00 $39.00 per month

$39 per site per month billed monthly
$31 per site per month billed yearly

Features

100 Articles
5 Team Seats
Includes features of Starter plan, plus
Embeddable Widget
Article Feedback
Full Text Search
Access Protection
Email Contact Form
Custom JavaScript
Custom CSS
Third Party Analytics Integration

Professional $63.00 $79.00 per month

$79 per site per month billed monthly
$63 per site per month billed yearly

Features

1000 Articles
10 Team Seats
Includes features of Business plan, plus
Analytics Insights
Search Intent
Auto Sync
Slack Notifications
Autosuggest Contact Form
Contact Integrations
Alias Article Links
Pretty Print Articles

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 30/12/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HelpKit Pricing