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Help Sumo Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

Baby Plan $19.00 $19.00 per user / month

Features

  • Tickets
  • Unlimited User
  • Upto 3 Staff
  • Knowledge Base
  • Virtual Sub domain
  • Support Email
  • HomePage Banner Configuration
  • Social Media
  • Business Hours
  • Content Management
  • Email Ticketing
  • Feedback

Kid Plan $29.00 $29.00 per user / month

Features

  • Includes features of Baby plan, plus
  • Portal Page Design
  • CSS Customization
  • Media Upload
  • SLA Rule
  • Chat Integration
  • FAQ From Ticket

Wrestler Plan $49.00 $49.00 per user / month

Features

  • Includes features of Kid plan, plus
  • Chat Transfer
  • Chat Convert To Ticket
  • Chat Monitor
  • Affiliate – Referral link
  • Timezone

Sumo Plan $79.00 $79.00 per user / month

Features

  • Includes features of Wrestler plan, plus
  • Voice Ticketing
  • Reporting
  • Localization

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Help Sumo FAQs

How much does Help Sumo cost?

The pricing for Help Sumo starts at $19.00 per user per month. Help Sumo has 4 different plans:

  • Baby Plan at $19.00 per user per month.
  • Kid Plan at $29.00 per user per month.
  • Wrestler Plan at $49.00 per user per month.
  • Sumo Plan at $79.00 per user per month.

Does Help Sumo offer a free plan?

No, Help Sumo does not offer a free plan.

Learn more about Help Sumo pricing.

Compare Help Sumo Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
Help Sumo Help Sumo 19 per month per user Help Sumo Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
Help Desk Premier Help Desk Premier - - - + Help Desk Premier Pricing
ReadyDesk ReadyDesk 9 per month per user + ReadyDesk Pricing
ProProfs Help Desk ProProfs Help Desk 19.99 per month per user + ProProfs Help Desk Pricing
BoldDesk BoldDesk 12 per month - + BoldDesk Pricing
HelpdeskEddy HelpdeskEddy - - - + HelpdeskEddy Pricing
Sitehelpdesk Sitehelpdesk - - - + Sitehelpdesk Pricing
AzureDesk AzureDesk 33 per month per user + AzureDesk Pricing
Support Hub Support Hub 19 per month - + Support Hub Pricing

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Help Sumo Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

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