Help Sumo

About Help Sumo

Help Sumo is an exclusive help desk management software specially designed to provide customer support through Email, Ticket systems, Live Chat, Social Media, and Self-Help Knowledge Base solutions. The platform carries a well-functioning email ticketing system containing multiple mass action and triaging features. Organizations get to monitor individually raised tickets to their resolution, ensuring that there are zero unattended tickets. Agents can communicate with their clients in a contextual way, sending updates regarding the progress of the issues raised by the latter. A comprehensive email system helps users go through the history of individual tickets and anticipate resolutions in no-time. Service providers can also create FAQs and articles for the most repetitive questions by monitoring the nature of individual queries. Help Sumo supports real-time integrations with external VOIP services helping users provide adequate support via voice. The software offers 99.99% uptime rates along with comprehensive data security options.

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Pricing

Free Trial Available
Starts at $19.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

78%
Momentum

60%
Popularity

67%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Help Sumo Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Help Sumo Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Baby Plan $19.00 $19.00 per user / month

Features

Tickets
Unlimited User
Upto 3 Staff
Knowledge Base
Virtual Sub domain
Support Email
HomePage Banner Configuration
Social Media
Business Hours
Content Management
Email Ticketing
Feedback

Kid Plan $29.00 $29.00 per user / month

Features

Includes features of Baby plan, plus
Portal Page Design
CSS Customization
Media Upload
SLA Rule
Chat Integration
FAQ From Ticket

Wrestler Plan $49.00 $49.00 per user / month

Features

Includes features of Kid plan, plus
Chat Transfer
Chat Convert To Ticket
Chat Monitor
Affiliate – Referral link
Timezone

Sumo Plan $79.00 $79.00 per user / month

Features

Includes features of Wrestler plan, plus
Voice Ticketing
Reporting
Localization

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Help Sumo Pricing