Desku Pricing: Cost and Pricing plans

Desku Pricing

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Pricing Options

Premium Plans ( Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

Startup Custom

Perfect for Business

Features

Omnichannel Inbox & Helpdesk
- Email Address - 5 Email Address
- Tickets - Unlimited
- Customers - Unlimited
- Basic Chatbot
- Workflow Automation
- Conversation views
- Macros
- Office Hours
- Custom Fields
- Ticket Form
- Dynamic conversation status
- Saved reply
- Block email and domains
- Round robin assignment
- Workload Management
- Agent activity log
- Reports & Analytics
- Ticket Collision Detection
- Ticket Portal for customers
Eva AI in Inbox (Addon)
- Eva AI Compose
- Eva AI Summary
- Eva AI Auto fill
- Eva AI Compose (my tone of voice)
Eva AI ( Addon)
- Eva AI chatbot
- Eva AI answers
- Eva Custom answers
- Multiple content sources
- Snippets
- Conversation snippets
- Content targeting
- Targeting & scheduling
- Eva conversation monitoring
- Usage limits and notifications
- Eva reports
- Workflows for Eva
Livechat + Knowledgebase
- Livechat - Unlimited
- Livechat Widget Customization
- Welcome message
- Hide Livechat Widget
- Require email to chat
- Customize Widget
- Multibrand Chatbot
- Javascript SDK Methods for Livechat
- Proactive Support
- Public knowledgebase
- Articles - Unlimited
- Knowledgebase Customization
Automation
- Chatbot Recipe - 1 Recipe
- Active Bot Users - 1k
- Autoreply in conversation
- Basic Automation for conversations
- Multibrand Chatbot
Platform
- Survey Builder
- App Permission
- Custom Roles
- Social Login - Google
- Public API
Apps & Integrations
- One Signal
- Google Analytics
- Envato
- Weglot
- Chargebee
- Zendesk Migration
- Freshdesk Migration
- Ticksy Migration
Advance Reports
- Prebuilt Reports
- Agent performance report
- Custom reports
- SLA Management Dashboard
- Export reports
- Effectiveness Reports
- Reporting Drill-downs
- Realtime Dashboard

Team Custom

Perfect for Business

Features

Omnichannel Inbox & Helpdesk
- Email Address - Unlimited
- Tickets - Unlimited
- Customers - Unlimited
- Basic Chatbot
- Workflow Automation
- Conversation views
- Macros
- Office Hours
- Custom Fields
- Ticket Form
- CSAT
- Dynamic conversation status
- Saved reply
- Block email and domains
- Round robin assignment
- Workload Management
- Agent activity log
- Reports & Analytics
- Ticket Collision Detection
- Ticket Portal for customers
Eva AI in Inbox (Addon)
- Eva AI Compose
- Eva AI Summary
- Eva AI Auto fill
- Eva AI Compose (my tone of voice)
Eva AI ( Addon)
- Eva AI chatbot
- Eva AI answers
- Eva Custom answers
- Multiple content sources
- Snippets
- Conversation snippets
- Content targeting
- Targeting & scheduling
- Eva conversation monitoring
- Usage limits and notifications
- Eva reports
- Workflows for Eva
Livechat + Knowledgebase
- Livechat - Unlimited
- Livechat Widget Customization
- Welcome message
- Hide Livechat Widget
- Require email to chat
- Customize Widget
- Multibrand Chatbot
- Javascript SDK Methods for Livechat
- Proactive Support
- Public knowledgebase
- Articles - Unlimited
- Knowledgebase Customization
- Unbranded Knowledgebase
Automation
- Chatbot Recipe - 5 Recipe
- Active Bot Users - 2k
- Autoreply in conversation
- Basic Automation for conversations
- Multibrand Chatbot
Platform
- Whitelable-CNAME
- Survey Builder
- App Permission
- Custom Roles
- Social Login - Google
- Public API
Apps & Integrations
- Shopify - 1 store
- Woocommerce - 1 store
- Ecwid - 1 store
- Shopline - 1 store
- Zapier
- Pabbly
- One Signal
- Google Analytics
- Envato
- Weglot
- Chargebee
- Slack Integration
- Custom Apps
- Zendesk Migration
- Freshdesk Migration
- Ticksy Migration
Advance Reports
- Prebuilt Reports
- Agent performance report
- Custom reports
- SLA Management Dashboard
- Export reports
- Effectiveness Reports
- Reporting Drill-downs
- Realtime Dashboard

Business Custom

Perfect for Business

Features

Omnichannel Inbox & Helpdesk
- Email Address - Unlimited
- Tickets - Unlimited
- Customers - Unlimited
- Basic Chatbot
- Workflow Automation
- Conversation views
- Macros
- Office Hours
- Custom Fields
- Ticket Form
- CSAT
- SLA
- Dynamic conversation status
- Saved reply
- Block email and domains
- Round robin assignment
- Workload Management
- Agent activity log
- Reports & Analytics
- Ticket Collision Detection
- Ticket Portal for customers
Eva AI in Inbox (Addon)
- Eva AI Compose
- Eva AI Summary
- Eva AI Auto fill
- Eva AI Compose (my tone of voice)
Eva AI ( Addon)
- Eva AI chatbot
- Eva AI answers
- Eva Custom answers
- Multiple content sources
- Snippets
- Conversation snippets
- Content targeting
- Targeting & scheduling
- Eva conversation monitoring
- Usage limits and notifications
- Eva reports
- Workflows for Eva
Livechat + Knowledgebase
- Livechat - Unlimited
- Livechat Widget Customization
- Welcome message
- Hide Livechat Widget
- Require email to chat
- Customize Widget launcher logo
- Multibrand Chatbot
- Javascript SDK Methods for Livechat
- Proactive Support
- Public knowledgebase
- Articles - Unlimited
- Knowledgebase Customization
- Unbranded Knowledgebase
Automation
- Chatbot Recipe - 10 Recipe
- Active Bot Users - 5k
- Autoreply in conversation
- Basic Automation for conversations
- Multibrand Chatbot
Platform
- Whitelable-CNAME
- Survey Builder
- App Permission
- Custom Roles
- Social Login - Google
- Public API
Apps & Integrations
- Social Media
- Facebook Page
- Instagram
- WhatsApp
- Ecommerce
- Shopify - 3 store
- Woocommerce - 3 store
- Ecwid - 3 store
- Shopline - 3 store
- Zapier
- Pabbly
- One Signal
- Google Analytics
- Webhook
- Envato
- Weglot
- Chargebee
- Slack Integration
- Custom Apps
- Zendesk Migration
- Freshdesk Migration
- Ticksy Migration
Advance Reports
- Prebuilt Reports
- Agent performance report
- Custom reports
- SLA Management Dashboard
- Export reports
- Effectiveness Reports
- Reporting Drill-downs
- Realtime Dashboard

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 21/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Desku FAQs

How much does Desku cost?

Desku provides a custom pricing for their software.

Learn more about Desku pricing.

Does Desku offer a free plan?

No, Desku does not offer a free plan.

Learn more about Desku pricing.

Compare Desku Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Desku	-	-	-		Desku Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
eStreamDesk	29	per month	-	+	eStreamDesk Pricing
UseDesk	-	-	-	+	UseDesk Pricing
Notificare	29	per month	-	+	Notificare Pricing
Notify	-	-	-	-	Notify Pricing
MessageDesk	29	per month	-	+	MessageDesk Pricing
Desk360	19	per month	-	+	Desk360 Pricing
HelpdeskEddy	-	-	-	+	HelpdeskEddy Pricing

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Desku Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Desku Integrations

WooCommerce Ecommerce Software

Shopify Ecommerce Software

Desku Pricing

Pricing Insights for Help Desk Software

Desku FAQs

Compare Desku Pricing Against Competitors

Free Software Alternatives to Desku

Desku Alternatives

Desku Features

Help Desk Features

Desku Integrations

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