Desk365 Pricing: Cost and Pricing plans

Desk365 Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
Desk365 pricing starts at $12/month, which is 37% lower than similar services.
70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

STANDARD $12.00 $16.00 per user / month

$12 Per Agent Per Month Billed Annually

Features

Email
Microsoft Teams
Support Portal
Web Form, Web Widget
Knowledge Base
Workflow Automation
SLA Reminders & Escalations
Canned Responses
Draft with AI
Custom Ticket Fields & Status
Custom Ticket Forms
Custom Domain
Custom Roles
Custom Reports
Custom Email Templates

PLUS $20.00 $25.00 per user / month

$20 Per Agent Per Month Billed Annually

Features

Includes Features of Standard Plan, Plus
AI - Summarize Tickets
AI - Generate KB Article
Change/Approval Management
Round Robin Ticket Assignments
Load Based Ticket Assignments
Ticket Watchers
‘Share To’ Tickets
Time Tracking
Tasks To Do
Advanced Ticket Fields
Scheduled Reports
Microsoft Entra ID Sync
Time Based Automations
Multiple Business Hours
CSAT Surveys
Ticket Closure Rules
AI - Agent (Add-on)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 27/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Desk365 FAQs

How much does Desk365 cost?

The pricing for Desk365 starts at $12.0 per user per month. Desk365 has 2 different plans:

STANDARD at $12.00 per user per month.
PLUS at $20.00 per user per month.

Learn more about Desk365 pricing.

Does Desk365 offer a free plan?

No, Desk365 does not offer a free plan.

Learn more about Desk365 pricing.

Compare Desk365 Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Desk365	12	per month	per user		Desk365 Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Jitbit Helpdesk	24.92	per month	-	+	Jitbit Helpdesk Pricing
Help Desk Premier	-	-	-	+	Help Desk Premier Pricing
Desk360	19	per month	-	+	Desk360 Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
HR365 Helpdesk	49	per month	-	+	HR365 Helpdesk Pricing
Teamwork Desk	9.5	per month	per user	+	Teamwork Desk Pricing

Free Software Alternatives to Desk365

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk Redefining your customer support read more

4.6 3,278 user ratings

Get Free Advice Desk365 Vs Freshdesk

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Scout Keep your customers happy with the integrated service tool read more

4.6 428 user ratings

Get Free Advice Desk365 Vs Help Scout

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

osTicket Manage tickets with ease read more

4.6 58 user ratings

Get Free Advice Desk365 Vs osTicket

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HubSpot Service Hub Bring Order to Customer Service Chaos read more

4.6 2,622 user ratings

Get Free Advice Desk365 Vs HubSpot Service Hub

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClearFeed ClerFeed - A Support Platform Build for Slack read more

4.7 105 user ratings

Get Free Advice

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Faveo HELPDESK A user-friendly support ticket management system read more

4.8 21 user ratings

Get Free Advice Desk365 Vs Faveo HELPDESK

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SherpaDesk Improve your professional services with the help of automation tech... read more

4.4 149 user ratings

Get Free Advice Desk365 Vs SherpaDesk

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Desk360 High efficiency, detailed reporting read more

4.7 55 user ratings

Get Free Advice Desk365 Vs Desk360

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Wowdesk Create a WOW customer experience and empower your customer service ... read more

4.7 10 user ratings

Get Free Advice Desk365 Vs Wowdesk

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sugester Be on the same page with your customer read more

3.8 5 user ratings

Get Free Advice Desk365 Vs Sugester

Desk365 Alternatives

View All Desk365 Alternatives

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

NinjaOne (NinjaRMM) A Powerful and Easy IT Help desk Software read more

4.8 1,987 user ratings

Visit Website

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Zoho Desk Industry’S First Context-Aware Help Desk Application read more

4.6 6,390 user ratings

Visit Website

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Freshdesk Redefining Your Customer Support read more

4.6 3,278 user ratings

Visit Website

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk Ticketing Software for Intuitive Customer Support read more

4.5 81 user ratings

Get Free Advice Desk365 Vs HelpDesk

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

AzureDesk Delight Customers with Exceptional Service read more

4.6 85 user ratings

Get Free Advice Desk365 Vs AzureDesk

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk Improve customer happiness by streamlining your support operations read more

4.7 43 user ratings

Get Free Advice Desk365 Vs BoldDesk

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Jitbit Helpdesk Your go-to customer service software read more

4.4 90 user ratings

Get Free Advice Desk365 Vs Jitbit Helpdesk

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Desk Premier Help Desk Software Simplified read more

4.2 11 user ratings

Get Free Advice Desk365 Vs Help Desk Premier

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Desk360 High efficiency, detailed reporting read more

4.7 55 user ratings

Get Free Advice Desk365 Vs Desk360

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReadyDesk Utilise web-based help-desk software to improve customer service read more

4.2 10 user ratings

Get Free Advice Desk365 Vs ReadyDesk

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HR365 Helpdesk Simple SharePoint Ticketing System read more

Get Free Advice

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Teamwork Desk Help desk tool for effortless customer interaction read more

4.5 84 user ratings

Get Free Advice Desk365 Vs Teamwork Desk

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LabiDesk Elevate Your Customer Service With Helpdesk Platform! read more

4.6 24 user ratings

Get Free Advice Desk365 Vs LabiDesk

Desk365 Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Desk365 Pricing

Pricing Insights for Help Desk Software

Desk365 FAQs

Compare Desk365 Pricing Against Competitors

Free Software Alternatives to Desk365

Desk365 Alternatives

Desk365 Features

Help Desk Features

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers