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What is BoldDesk and how does it work?

BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 100%
  • Reviews 67%
  • Momentum 66%
  • Popularity 76%

BoldDesk Pricing

  • Free Trial Available
  • Starts at $12.0. Offers Custom plan.
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce logo
Monitor the entire journey of individual clients within a unified platform 4.5 Based on 30 Ratings
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What is Salesforce and how does it work?

Salesforce is a futuristic Customer Relationship Management Software bringing companies and their customers together. The integrated software helps departments like commerce, marketing, sales and service to get a unified view of each client. Moreover, companies can also leverage on the particular to deliver amazing shopping experiences to individual buyers, automate time-consuming jobs, assure quick resolution to queries raised from the customers front and strategise personalised marketing schemes. The solution serves organisations scattered across industries like retail, automotive, higher education, public sector, media, communication, hospitality and transportation, nonprofit and more. With Salesforce, organisations get the advantage of joining the 150,000+ like-minded companies where they can find a massive community of experts ready to help in their company’s growth, besides offering an estimate of their Return on Investment (ROI). Lastly, AI technology equipped chatbot (Einstein) within the software helps companies reassess past interactions with individual clients and better understand raised queries.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 100%
  • Reviews 80%
  • Momentum 70%
  • Popularity 89%

Salesforce Pricing

  • Free Trial Available
  • Starts at $25.0. Offers Free-forever plan.
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Act! logo
A software that acts the way you want it to Write a Review
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What is Act! and how does it work?

Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 98%
  • Reviews 83%
  • Momentum 73%
  • Popularity 86%

Act! Pricing

  • Free Trial Available
  • Starts at $30.0.
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Commence CRM logo
Next-generation customer relationship management 4.7 Based on 20 Ratings
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What is Commence CRM and how does it work?

Commence CRM is a customer relationship management platform that manages your service ticket management, customer relationships, integrated project management, sales and marketing lead generation services, and automation. It assists clients in increasing sales via sales automation and customer relationship management. With Commence CRM, you get a comprehensive collection of tools that includes project management, contact management, customer service, lead management, campaign management, sales opportunity management, marketing, activity management, and more. Every feature is closely linked to help you develop your company quicker by allowing you to manage current and new clients from a single platform that eliminates data silos. With extensive analytics and reporting options, the integrated ecosystem gives you visibility into every client and leads collaboration throughout your business. It gives you an in-depth picture of a customer's account, sales, and service history right at your fingertips. It keeps track of sales operations and offers management with meaningful and pertinent sales data. Additionally, you can automate the generation of client segments across a number of data sources, and approach each kind of customer with messaging that addresses their individual pain points.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 94%
  • Reviews 79%
  • Momentum 63%
  • Popularity 72%

Commence CRM Pricing

  • Free Trial Not Available
  • Starts at $12.0.
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce Service Cloud logo
Making customer experience smoother 4.7 Based on 25 Ratings
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What is Salesforce Service Cloud and how does it work?

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 100%
  • Reviews 95%
  • Momentum 64%
  • Popularity 64%

Salesforce Service Cloud Pricing

  • Free Trial Available
  • Starts at $25.0.
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Workbooks CRM logo
Powerful CRM 4.8 Based on 15 Ratings
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What is Workbooks CRM and how does it work?

Workbooks offers an end-to-end CRM platform designed specifically for small & mid-size businesses. The core functionality covers Marketing Automation, Salesforce Automation, Order Management & Invoicing and Customer Services

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 99%
  • Reviews 73%
  • Momentum 68%
  • Popularity 75%

Workbooks CRM Pricing

  • Free Trial Available
  • Starts at $43.0.
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

IXACT Contact logo
Real Estate Management made easier with IXACT Contact 4.3 Based on 129 Ratings
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What is IXACT Contact and how does it work?

IXACT Contact is a real estate management system that makes all the processes related to real estate easy and effective. Trusted by thousands of real estate agents and brokers, IXACT Contact is like a smart assistant. It helps you administer your contacts and business, keep in touch with scenarios and clients, find and raise leads, and help you reach your goals. CRM for real estate agents of IXACT Contact is extremely easy to use with its effective and efficient features. They help build an attractive user interface and a personalized home page suiting your work portfolio and ethics. They aid contact rich profiles and further categorize and specify as per different aesthetics. They automate your tasks and appointments and sync connections with Google, Outlook, and more keeping all your works to your knowledge. With IXACT Contact, you’ll be supervising your leads and keeping in touch through calls and email, as well as carry on your marketing procedures; you can now run your business easier than you ever imagined. They also provide the customers a free trial session to check their features and opt for their services after being satisfied.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 99%
  • Reviews 74%
  • Momentum 68%
  • Popularity 73%

IXACT Contact Pricing

  • Free Trial Available
  • Starts at $46.75.
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Pipedrive CRM logo
Streamline your sales process: Comprehensive, automated, and data-driven. 4.7 Based on 48 Ratings
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What is Pipedrive CRM and how does it work?

Pipedrive revolutionizes the sales process by providing a comprehensive platform that lets to track the sales pipeline, manage leads, and automate tasks all in one place. This high-powered tool ensures that never miss a follow-up and that focus is always on the right leads with its automated sales conversation capabilities. Real-time sales reports deliver insights directly to the fingertips, offering full transparency into the nuanced dynamics of the sales funnel. With Pipedrive, equipped with superior forecasting, explicit goal-setting, team monitoring, and advanced sales metrics tools that empower to make data-driven decisions swiftly and with confidence. The kanban-style dashboard is not just visually intuitive but also matches each step of the buyer's journey, allowing to seamlessly adjust the pipelines in alignment with deal progression, while timely notifications keep on top of follow-ups. Integration with essential apps streamlines the workflow, while importing data from spreadsheets or other software is a breeze, ensuring a smooth transition. With Pipedrive, not just managing a pipeline; are overseeing a seamlessly integrated sales ecosystem, where linking products or services to deals is simple, giving the leverage to navigate negotiations effectively and paint the bigger picture of the business achievements.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 100%
  • Reviews 88%
  • Momentum 69%
  • Popularity 86%

Pipedrive CRM Pricing

  • Free Trial Available
  • Starts at $14.0.
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Desk logo
Industry’s first context-aware help desk application. 4.4 Based on 4676 Ratings
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What is Zoho Desk and how does it work?

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 99%
  • Reviews 87%
  • Momentum 71%
  • Popularity 87%

Zoho Desk Pricing

  • Free Trial Available
  • Starts at $7.0.
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SuperOffice CRM logo
Number 1 CRM software for sales, marketing & customer service teams 4.3 Based on 167 Ratings
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What is SuperOffice CRM and how does it work?

SuperOffice CRM is a customer relationship management (CRM) system for midsize enterprises in a variety of industries, including financial services, recruiting, manufacturing, and hospitality. Contact management, project and document management, email marketing, automatic ticket routing, and live chat integration are all important aspects. Users may manage their sales funnels, marketing initiatives, and customer support services using SuperOffice's central repository. Sales tools such as sales guides, quotation management, dashboards, and reports completely equip sales teams to achieve their goals by helping them to make data-driven decisions and work in a more organised and efficient manner. SuperOffice is available as an on-premise or cloud-hosted solution. The solution also integrates with a variety of third-party programs, including Office 365, GSuite, and others. The services are available on a monthly subscription basis and include phone and email assistance. Monthly fees are charged per user and are payable annually.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 100%
  • Reviews 77%
  • Momentum 70%
  • Popularity 79%

SuperOffice CRM Pricing

  • Free Trial Not Available
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