Commence CRM

About Commence CRM

Commence CRM is a customer relationship management platform that manages your service ticket management, customer relationships, integrated project management, sales and marketing lead generation services, and automation. It assists clients in increasing sales via sales automation and customer relationship management. With Commence CRM, you get a comprehensive collection of tools that includes project management, contact management, customer service, lead management, campaign management, sales opportunity management, marketing, activity management, and more. Every feature is closely linked to help you develop your company quicker by allowing you to manage current and new clients from a single platform that eliminates data silos. With extensive analytics and reporting options, the integrated ecosystem gives you visibility into every client and leads collaboration throughout your business. It gives you an in-depth picture of a customer's account, sales, and service history right at your fingertips. It keeps track of sales operations and offers management with meaningful and pertinent sales data. Additionally, you can automate the generation of client segments across a number of data sources, and approach each kind of customer with messaging that addresses their individual pain points.

Screenshots & Videos

Sales and Opportunity Management screenshot

Pricing

Free Trial Not Available
Starts at $12.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%
Reviews

81%
Momentum

62%
Popularity

71%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

Small Business

API Support

Available

Modes of Support

24/7 (Live rep), Online

Commence CRM Awards

# 19 Highly Rated Software CRM Software
Q2 2025

Commence CRM Features

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CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

Customization

Helps to customize the system for use in industry-specific use cases

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Referral Tracking

Track and manage your referred customers.

Document Management

Ability to store and manage various information and documents in electronic format.

Commence CRM Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Essentials CRM $12.00 $12.00 per user / month

Billed Annually

Capture, Track, Manage and Share Accounts, Contacts and Leads.

Features

Custom Dashboard
Manage Accounts and Contacts
Customer Segmentation
Activity Management
Tasks and Reminders
Notes and History
Saved Searches
Calendar Daily, Weekly, Monthly
Reporting
Lead Tracking
E-Mail Logging
Mobile

Add-ons

Marketing - $12 Per User Per Month Billed Annually
Project Management - $10 Per User Per Month Billed Annually
Customer Service - $12 Per User Per Month Billed Annually

Sales CRM $19.00 $19.00 per user / month

Billed Annually

Automate Sales Process

Features

Includes Features of Essentials CRM Plan, Plus
Sales Dashboard
Track and Manage New Opportunities
Sales Process Management
Auto Assignment
Sales Analytics
Graphical Pipeline Management
Territory Management
Manage Sales Quotas
Forecast and Sales Reporting
Lead Management and Scoring
Web Forms for Lead Capture

Add-ons

Marketing - $12 Per User Per Month Billed Annually
Project Management - $10 Per User Per Month Billed Annually
Customer Service - $12 Per User Per Month Billed Annually

Enterprise CRM $32.00 $32.00 per user / month

Billed Annually

Advanced Tools and Features

Features

Includes Features of Sales CRM Plan, Plus
Customizable Dashboard
Workflow Automation
Multi-Level Permissions
Custom Fields, Forms, Views, Sections
Role Based Views
Unlimited Administrative Rights
Quoting and Pricebook
Custom Application Linking
Custom Report Generator
Team Communications
Group Calendar
Organization Chart
MS Outlook and Gmail Synchronization
Third Party Integration

Add-ons

Marketing - $12 Per User Per Month Billed Annually
Project Management - $10 Per User Per Month Billed Annually
Customer Service - $12 Per User Per Month Billed Annually

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 18/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Commence CRM Pricing