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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is 13chats and how does it work?
13chats software is a platform used to increase sales on your website with live chat, behavior-based widgets, pop-ups, and chatbots. The software offer customer support to the users and track client’s chat history with managers. The free visual chatbot constructor to create automated replies to FAQ. It supports Mobile Android and iOS. Marketers, Small and Medium companies make use of the software.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is RingCentral Engage Digital and how does it work?
RingCentral Engage Digital software is a platform used to connect with customers across the web, social media, and messaging apps. The software offers tools to automate conversations with best-in-class chatbot. Collaborate with teams and can send messages to the right agent based on message content and agent skill set. Gain insights with a drag-and-drop business intelligence dashboards.
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RingCentral Engage Digital Pricing
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is BestChat and how does it work?
BestChat is a customer support assistant which uses an end-to-end cloud interactive Network to connect with the customers in the fastest way possible. This will improve sales and customer support with the help of features like web live chat, email, data analysis and AI-robot chat system. It can be integrated with platforms like Facebook, Twitter, WhatsApp and Email, which will allow the customers to initiate a live chat with a service provider anytime and anywhere. The integrated message system enables the users to manage all the messages via different platforms in the system. Multiple platform support allows the user to access the data from any platform. Features like saturation distribution, in turn distribution, priority distribution makes BeshChat have the perfect balance between ability and efficiency. Let BestChat be your advantage with some add-on features like Multi-system integration which connects the application with your system.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SignalZen and how does it work?
SignalZen is a website live chat solution that allows you to engage and communicate with your website visitors directly from Slack. You can start accepting online chat sessions from your clients by creating an account at SignalZen and installing a little piece of HTML code into your website's code. Out of the box, we also offer WordPress, Joomla, Drupal, and Zapier integrations. This Slack App allows you to communicate with visitors to your website in real time. There are two types of integrations available. Still, communicate with your website visitors by responding to threads on the appropriate channel. Chat by joining separate channels for each chat session if it's too noisy. You will be able to connect to Slack after creating an account on our webpage by completing a simple wizard sequence. You'll be able to use a lot of Slack features with this configuration. Notifications of new chat sessions. Using threads or specific channels to communicate. Slack interaction (buttons, modals) is quite useful for speed. Slack users are automatically created at SignalZen, complete with an avatar and email address. Auto-reminders for talks that need to be attended to. Close or open chats to audit them. Your talks will follow pre-defined paths across different Slack Channels. Redirecting and cloning ad hoc chat conversations. Within conversations, conduct a search. View of all visitor information.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Wowchat and how does it work?
Wowchat is an online chat tool that the user can install on their website and enhance Customer Service, thus getting more satisfaction and loyalty from their customers. One of the essential features of Wowchat is that it enables automatic routing coming chat to the best-suited agent, thus allowing the user to help their customers faster. Users can revert their customers with predefined responses and improve the speed with which communication is done with the customers. The tool provides a Live-Chat system, thus improving real-time support for the customers. Agents can also view chat-history to have better communication. They can also configure the route chat requests to various agents based on product type or case category. For online portal and website visitors, the tool also offers a proactive chat feature. Users can set roles and permissions, thus specifying granular access to control the chat features. Wowchat works as a team, thus enhancing communication and making sense of the massive amount of data. The tool helps the user turn interactions into trusting and lasting relationships.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Botcopy and how does it work?
Botcopy is a Dialogflow website chatbot, comprising the best UI for web chat. Botcopy lets clients automate up to ninety per cent of their service chats along with the creation of branded web assistants that can access the databases in concern. The transcripts can further be passed from bots to humans for a solid boosting of satisfaction with, of course, smart handoffs. There are, per se, several features that make Botcopy a perfectly reliable and beneficial bot system for large scale organisations. The bot prompts are designed to greet every new visitor on the website and the greeting message is entirely customisable with a range of relevant messages. Triggered mostly by the user, the Botcopy chatbot can quickly react to specific functions and buttons on the web. It can further detect URLs in the browser address windows and thus, allowing clients to greet visitors as well as regular customers with data that is personalised according to individual search frequencies.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is DeskMoz and how does it work?
A Live Chat platform where queries converted to actionable insights. 24x7 support available that makes your website an interactive one. A customer engagement platform, where agents engage with visitors of your website and convert them into sales leads. The chat and account details, a total number of chats our Agents have done for you can be viewed through a personal dashboard. White label is available. FAQS is solved online within 48 hours.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Live800 and how does it work?
Live800 is an enterprise-level multichannel live chat service system, which integrates ACD and big data analysis to provide an overall online marketing and service solution, realizing the Internet service platform from instant live chat to enterprise multi-application management and multichannel unified access. With 13 years of experience in the live chat service industry, Live800 continues to serve high-quality international customers, helps you drive product value and enhance customer experience and loyalty.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Natterly and how does it work?
Natterly is an easy to use live chat support software that enables users to talk to their customers in real-time. The software allows users to significantly boost the sales as it makes sure that the customers browsing the website can easily ask questions from the chatbox without moving from the device. Users can provide the best customer service as being readily available online to help the existing customers is proven to improve customer satisfaction and build retention and loyalty significantly. Natterly enables its users to streamline the sales funnel as with pre messages of the software one can easily prompt customers to start a chat exactly when the user needs them. The software provides users with fine-grained control over exactly how the chat window looks when on the website. Users can edit all the texts or even change the language of texts to match the brand. Natterly keeps every chat safe for the user to view at any time, and the customers can also receive a copy of their conversations through emails.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Papercups and how does it work?
Papercups software is an open-source live chat platform that allows you to communicate with your customers. The software includes a widget that may be customized with color, greetings, text, and more. You may modify your color, greetings, wording, and more without needing to know any coding thanks to their intuitive UI. You may save time and money by using Papercups to communicate with your consumers. Chat, email, Slack, and SMS can all be used to organize and respond to communications. It's an open-source, privacy-focused alternative to Intercom, Drift, and Zendesk. The platform has a sophisticated, feature-rich dashboard that simplifies customer support and feedback. You can respond from any location where you are working. Slack, their dashboard and their mobile app all allow you to respond to discussions. It eliminates the inconvenience of needing to log in to another dashboard. Papercups is a developer-friendly open-source project. HTML, React, React Native, and Flutter integrations are all supported. It only takes a few minutes to set up their integration, and if you can't do it in that time, we'll hop on a Zoom call with you and do it for you! Startups and small businesses use the software.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HeyBubble and how does it work?
HeyBubble is a live chat platform that helps small and medium-size enterprises and startups monitor their traffic at once and engage them in conversation to provide outstanding customer care. The software is cloud-based, mobile-friendly, and integrated with the most popular web tools. Additionally, it helps companies forge genuine connections with their clients and provides them with the chance to speak with actual people throughout key conversion phases. Additionally, it minimises checkout abandonment while boosting the ideal sum of the shopping cart. Individuals may target the website users who need help and assist them before they depart by viewing the complete journey of their visitors. With the help of the offered data and reports, users may even modify how their operators utilise HeyBubble and monitor the outcomes daily. Additionally, since HeyBubble Live Chat is mobile-friendly, users can track their prospects from anywhere. All they need to do is sign up and assist their visitors immediately.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is IVCbox and how does it work?
IVCbox offers products and solutions for businesses to connect with their customers, which include live chat, video call, and chatbot. To set up Live chat on their websites, users need to sign up for IVCbox and complete the registration after which they integrate the generated code into their websites. Customer conversation history is available on the cloud and can be viewed at a later date. It also allows for some customer management by letting the users maintain customer information such as names, email addresses, phone numbers, etc. Calling agents can also access and fill out the customer information. Video Chat lets users set up a video chat on their websites. The video conversations are also stored and are accessible on the cloud for reviews and analysis. Chatbot offers code-less Chatbot functionality to web pages for 24x7 support. Users can customize the products using various colors to suit the brand identity better.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Now4real and how does it work?
Now4real is an interactive communication platform that allows companies to create a communication channel for their website visitors and enables them to chat with each other. It helps companies to increase the visitors’ time spent on the website by 90%. In addition, the software is also capable of enhancing customer conversion rates by 20% and revisit rates by 3 times. With Now4real, visitors, who are on the same web page, can take part in instant communities and interact with each other via pagechats, which are special chatrooms dedicated to individual websites. By facilitating seamless communication via pagechats, it makes visitors stay longer over the website and boost up the viewability, click-through and conversion rates accordingly. Brands can also keep track of visitor-wise feedback when they are talking with one another over the site and make adequate changes within the business accordingly. Also, it creates an active social network where customers can find a new community to discuss products every time they come to shop on the website.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Sales.AI and how does it work?
Sales.AI is a sales software that uses artificial intelligence to engage and assist with customers digitally for giving them a real-time personal experience. The software provides the sales team with the best tools onboard, and hence increases the customers satisfaction as well as reduce onboarding time. This helps immensely in improving sales. Sales.AI enables its users to make maximum utilisation of time by ensuring the availability of agents for customers. The software assists users at the time of incorporating customers and solving their queries during POS. Moreover, the sales team provides assistance to customers if anything still remains unanswered. Users can create and use shortcut messages for the commonly used replies in order to save time and provide prompt answers to increase customer engagement. The application provides contextual form assistance at any step where there is a problem and the AI-powered chatbots resolve any query raised. Agents help customers by co-browsing with them to provide instant support.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ChatMate and how does it work?
ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Dalk and how does it work?
Dalk is a real-time chat on your Dart/Flutter mobile applications or websites. Send Real time messages and see message status. The software offers an Admin dashboard with full chat history to see workflow. Add Webhooks to receive additional notifications when users are not online. Small and Medium companies make use of the software.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Muble Chat and how does it work?
Muble Chat is a live chat software designed for websites and it offers immediate interactive chat sessions with one’s customers. The platform is dedicated to connecting with the customer support executive anytime without any interruption. The features include chat history, customizable chat widget, chat transferring, data encryption, bot support, analytics report, cloud synchronization, full-stack executive, and canned response. These features enable users to make their chat widget more personal and secure. The data encryption allows keeping the data of the visitor on the site, safe for future reference. The app’s agent panel is sleek enough to perform the task with ease. The software integrates the business processes while enabling you to outreach to your potential customers, thus broadening the customer base for the company. With the always-online provision of Muble Chat, it ensures that its users don’t miss any customers/clients on their websites. One can connect with numerous visitors simultaneously, without keeping anyone on hold. Pivoted to provide customer satisfaction and simultaneous business growth to the user, the software will help to gain acquisition, hence, leading to increased customer volume.
Read moreSW Score Breakdown
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Botzup and how does it work?
Botzup is a simple and flexible collaborative platform for non-coder to build chatbot. They provide flexible interface, build-in features with multi-channel integrations such as Facebook Messenger, Line, In-web and In-app. It increase your connectivity with customers by integrating marketing, customer services, and sales intelligence all together in one platform. botzup creates new conversation channel through messaging for your customer interactions, so communication is 24/7, seamless, and knowledgeable - which means teams are more productive and customers are more satisfied.
Read moreSW Score Breakdown
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Channel.io and how does it work?
Place Customer Experience at the Center of the Business. Connect with customers, convert visitors, and collaborate to keep customers engaged. An all-in-one business solution. Live chat, Team chat, CRM and Marketing.
SW Score Breakdown
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ZoomInfo Chat and how does it work?
ZoomInfo Chat software is a platform used to optimize website chat experience for visitors. The software offers personalized AI-driven experiences for visitors to engage and route more qualified leads to your team to accelerate sales pipeline. Collaborate with team with instant alerts across favorite channel. It integrates with Slack, Hubspot, Marketo, and more. Small, Medium companies make use of the software.
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The Average Cost of a basic Live Chat Software plan is $19 per month.
61% of Live Chat Software offer a Free Trial , while 42% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
13chats
|
82 | 5 |
RingCentral Engage Digital
|
82 | 5 |
BestChat
|
82 | 0 |
SignalZen
|
82 | 0 |
Wowchat
|
82 | 0 |
Botcopy
|
82 | 0 |
DeskMoz
|
82 | 5 |
Live800
|
82 | 4.2 |
Natterly
|
82 | 0 |
Papercups
|
82 | 0 |
A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.
A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:
Typical Features
Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
Make conversations more personal with video calling between your agents and your visitors
Transfer of calls from one operator to another with just one click
Create shortcuts for the commonly used replies in order to save time
Creating a subject-based group conversation that persists over time
This feature allows your visitors to submit their questions when your agents are not available online
Lets you have an access to all your past chat history and documents
Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Allows your visitors to speak to your agents directly over the phone
Schedules availability of your agents to ensure maximum utilisation of your staff
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