Papercups

About Papercups

Papercups software is an open-source live chat platform that allows you to communicate with your customers. The software includes a widget that may be customized with color, greetings, text, and more. You may modify your color, greetings, wording, and more without needing to know any coding thanks to their intuitive UI. You may save time and money by using Papercups to communicate with your consumers. Chat, email, Slack, and SMS can all be used to organize and respond to communications. It's an open-source, privacy-focused alternative to Intercom, Drift, and Zendesk. The platform has a sophisticated, feature-rich dashboard that simplifies customer support and feedback. You can respond from any location where you are working. Slack, their dashboard and their mobile app all allow you to respond to discussions. It eliminates the inconvenience of needing to log in to another dashboard. Papercups is a developer-friendly open-source project. HTML, React, React Native, and Flutter integrations are all supported. It only takes a few minutes to set up their integration, and if you can't do it in that time, we'll hop on a Zoom call with you and do it for you! Startups and small businesses use the software.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $34.0. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%
Reviews

60%
Momentum

62%
Popularity

68%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Papercups Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Papercups Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Open-source / Subscription / Quotation Based )

Starter Free

Basic live chat and inbox to get you started.

Features

2 seats included
100,000 messages
30 day message retention
Customizable chat widget

Lite $34.00 $34.00 per month

Essential chat functionality for your business.

Features

Includes features of Starter plan, plus
4 seats included
Unlimited messages
3 months data retention
Private notes
Reply from Slack

Team $94.00 $94.00 per month

Supercharge your support, sales, and marketing.

Features

Includes features of Starter plan, plus
10 seats included
Unlimited data retention
Website screen sharing
Webhooks
Priority support

Enterprise Custom

Advanced workflows, security, and support.

Features

Includes features of Team plan, plus
Unlimited seats
On premise deployment
Custom integrations

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Disclaimer: The pricing details were last updated on 22/02/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Papercups Pricing