Chatlio

About Chatlio

Chatlio is a live chat app with full Slack integration that boosts visitor engagement. It is compatible with all operating systems and can be activated in three simple steps. Authorise and connect the app in Slack, procure the Chatlio widget code snippet from the website and set up your customised interface to begin chatting with your visitors. You can also style your own widget, choosing from options like Button, Chip and Tab, and then customising it with colours, shapes, and labels of your choice at no extra cost. The Chatlio app can be integrated with your website seamlessly and functions as a complete customer care system that can be used to chat with visitors without any additional software support. The automatic messaging feature of the app also helps drive visitor engagement. The Javascript API facilitates optimum control over chat widget and data while the webhooks enable the exporting of this data to third-party systems in real time.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $29.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%
Reviews

72%
Momentum

67%
Popularity

71%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

Large Enterprises
Medium Business

API Support

Available

Modes of Support

Business Hours

Chatlio Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Knowledge Database

Lets you have an access to all your past chat history and documents

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Chatlio Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Starter $29.00 $29.00 per month

Features

Only 2 Operators
1 widget
200 conversations /month
Unlimited bandwidth
Unlimited domains
Free CSS customization

All the plan includes these features

Full integration with your slack app
Powerful and practical chat widget
Fully customizable chat widget

Basic $49.00 $49.00 per month

Features

Unlimited Operators
Includes features of Starter plan, plus
1000 conversations /month
Bots
Triggers and automessages
Saved Replies
Includes features of All plan

Pro $99.00 $99.00 per month

Features

Unlimited Operators
2 widgets
3000 conversations /month
Includes features of Basic plan, plus
White label widget
Qualify leads automatically
Includes features of All plan

Business $199.00 $199.00 per month

Features

Unlimited Operators
5 widgets
5000 conversations/month
Includes features of Pro plan
Includes features of All plan

Enterprise Custom

Chatlio offers Enterprise pricing plan on basis of request. Contact the vendor to get the latest pricing detail.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 22/10/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Chatlio Pricing

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Chatlio Reviews

User Rating

4.6/5 (Based on 89 Ratings)

Rating Distribution

Excellent
58.4%
Very Good
38.2%
Average
3.4%
Poor
0%
Terrible
0%

User Sentiments

Easy to Use Interface, Seamless Slack Integration, Simple Setup Process, Customizable Chat Widget

Limited Customization Options, Lack of Advanced Features, Occasional Delays in Notification, Limited Reporting Functionality

Do You Use Chatlio?

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Review Summary

Users appreciate Chatlio's user-friendly interface, ease of setup, and wide range of features. They commend its live chat and chatbot capabilities, which enable proactive customer engagement and efficient resolution of customer queries. Additionally, users praise Chatlio's robust reporting and analytics, which provide valuable insights into customer interactions and help identify areas for improvement. However, some users have reported occasional technical glitches and limitations in customization options. Overall, Chatlio is a well-received customer service software that offers a comprehensive suite of features to enhance customer engagement and satisfaction.

Pros

Easytouse interface: Users commend Chatlio for its userfriendliness, highlighting its intuitive design and straightforward functionality.
Excellent customer support: Reviewers consistently praise Chatlio's customer support team for their responsiveness, helpfulness, and willingness to go the extra mile.
Featurerich platform: Chatlio's comprehensive suite of features, including live chat, chatbot, and ticketing system, is appreciated by users for its versatility and ability to meet diverse customer needs.

Cons

Occasional technical issues: Some users have reported encountering occasional technical glitches or outages, which can disrupt the smooth operation of their customer service operations.
Limited customization options: A few reviewers have expressed the desire for more customization options to tailor Chatlio's appearance and functionality to their specific brand identity or website design.

Chatlio Reviews

AI-Generated from the text of User Reviews

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