Channel.io

About Channel.io

Place Customer Experience at the Center of the Business. Connect with customers, convert visitors, and collaborate to keep customers engaged. An all-in-one business solution. Live chat, Team chat, CRM and Marketing.

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Pricing

Free Trial Available
Starts at $30.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

79%
Reviews

67%
Momentum

64%
Popularity

70%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Channel.io Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

79%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Channel.io Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

MONTHLY YEARLY

Free Free

Features

Free Team chat and customer messenger
Integrations with Instagram Messenger and Slack are available

X-Small $30.00 $33.30 per month

Features

Up to 3,000

Paid plan features

Collect and integrate customer information
Unlimited message search
Recommended add-ons

Small $50.00 $55.60 per month

Features

Up to 8,000

Medium $70.00 $77.80 per month

Features

Up to 20,000

Large $150.00 $166.70 per month

Features

Up to 80,000

Enterprise $200.00 $222.20 per month

$200~ per month billed yearly, $222.20~ per month billed monthly

Features

Over 80,000 active users

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Disclaimer: The pricing details were last updated on 05/08/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Channel.io Pricing