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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HappyFox Chat and how does it work?
HappyFoxChat helps triggering up customer conversation with multiple attractive features. Real-time chatting with website visitors helps one tackle customer complaints more directly and tactfully. It offers live chat integration for helping you to automatically synchronizing and collecting customer data from multiple business apps within your chat interface. You can install it on multiple devices and system, like Android, Mac, Window etc. HappyFoxChat contains a myriad of live chat features like geo targeting, knowledge database, agent scheduling, offline form, persistent chat, shortcut-messages, routing, white label branding, proactive invitations, visitor targeting etc.
Read moreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zoho SalesIQ and how does it work?
Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels.
Read moreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Contact At Once and how does it work?
Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option when an operator is present, otherwise, the visitor is asked to leave a text message. With Contact At Once, you can track your customers and their conversations which will also help you in managing your leads. You can also add a live video streaming of the vehicle or the product that the visitors shows its interests in making the chat all the more effective.
Read moreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Subiz and how does it work?
Subiz is a sales tool to help users attract and engage visitors and capture leads. Users can generate leads by automating their website's welcome messages to greet their customers and visitors and collect their information. Conversations can be auto-assigned to the right people, and the text can include media, product content, emoji, and other attachments. Users also receive access to slash rules and suggestions. For example, typing '/hi' in a chat would display defined suggestions to complete the statement. Customer data can be synced in from multiple channels, including Facebook messenger, and the customers can be classified and divided into groups. Customer care activities can be automated, and multiple workflows and customer interaction strategies can be set up based on tracked customer behaviour. Notifications are also present on both desktop and mobile devices and insights on data such as time, tags, agents and more can be accessed.
Read moreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Chatway and how does it work?
Revolutionize customer communication with Chatway, a powerful messaging app designed for businesses. Chatway streamlines customer support by allowing multiple agents to communicate seamlessly across chat, email, Facebook Messenger, and more—all from a single dashboard. This not only boosts productivity but also enhances customer satisfaction and loyalty. The mobile app ensures that team can provide top-notch support on the go. Chatway fosters team collaboration with features like private notes, reminders, and task assignments, improving overall efficiency. Detailed customer profiles and conversation histories offer valuable insights into customer needs and preferences, lifting the entire customer experience. Canned responses for FAQs reduce wait times, keeping conversations flowing and agents focused on personalized support. Real-time message translation removes language barriers, enabling instant responses from the team. Plus, a customizable chat widget supports multiple languages, making it easy to engage with a diverse audience. Centralize interactions from all channels within Chatway and expand the reach through the favorite social apps, all while ensuring an exceptional customer experience.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Sparkcentral and how does it work?
Sparkcentral allows users to manage all the asynchronous messaging channels with human and virtual customer service agents. At the core of the Sparkcentral Digital SaaS Platform sits an Automated Message Distribution (AMD) engine that supports high-growth message volumes. Channels they support include WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC, and modern live chat SDKs for In-Web and In-App messaging.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is BotStar and how does it work?
BotStar is an online platform that enables you to develop Artificial Intelligence powered chatbots using pre-built templates in order to enhance the engagement experience of your customers. It assists you in publishing chatty bots that are ready to use and can be built using simple pre-made templates. With BotStar, you can increase the engagement rate of your website or messenger by introducing bots that can chat with your customers and assist them in surfing through your website or in solving their issues. The platform offers smart tools to design chatbots with utmost ease and comfort using a simpleb drag and drop mechanism. It additionally offers features to monitor and track details, to reach your customers easily, to operate multiple channels, and build chat bots effectively that are AI-powered. Users get an easy and effortless communication solution with BotStar along with tools for live chat, data-driven analytics, and for workflow automation. BotStar can be integrated with thousands of apps including Wordpress, Shopify, Google Sheets, and Hubspot. They offer a free trial version to try their features prior to the purchase.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Paldesk and how does it work?
Paldesk is an Omnichannel Communication tool to convert visitors and customers. The software offers features of Live Chat, and Help Desk Software to meet the needs of your organization. The software integrates with Drupal, Zapier, Slack, WordPress, and more.
SW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Hippo and how does it work?
Hippo is an advanced conversational platform that helps businesses to chat with their customers in real-time and close more deals. The platform facilitates seamless communication between businesses and their valuable clients, enabling the former to offer the best customer support, backed by relevant information. It also helps businesses to keep the visitors engaged with live website chat by sending them the right message at the right time. With Hippo, visitors can choose their preferred language of communication and forward comprehensive messages with images and emoticons attached to them. The platform greatly reduces the workload of businesses by automating the chat assignment and re-assignment procedure besides allocating these tasks to the chat support agents in an organised manner. Hippo also helps businesses and saves their time by sending canned responses and support to individual customers. The platform comes equipped with an interactive dashboard of its own besides offering seamless integration facilities with external channels like Salesforce, Shopify, Hubspot, Zapier and more.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is raychat and how does it work?
raychat software is a Live Chat Software used to optimize customer's behavior. Customize the chat widget with brand, logo, and more. Engage your audience with messages and schedule agents to assist them. Generate Leads to measure the performance of your team. It integrates with Drupal, Joomla, and more. Small, Medium and Large companies make use of the software.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Handlr and how does it work?
Handlr is a proactive live chat solution that reaches out to visitors to ask if they need help when they are browsing your site. Instead of waiting for your website visitors to ask you a question. Handlr appears automatically on your site to offer help or answer questions, which is customized according to your parameters. Handlr provides unlimited chats and agents, which can be used for different websites, brands, and departments. The chat boxes can be customized according to your website or brand. Handlr automatically assigns chats based on your parameters. During these chats, your customer support agents (and customers) can share files and screenshots. Due to Handlr’s secure data transfer feature, you can take credit cards and payment details during the chat. Handlr is a GDPR compliant tool, meaning you can comply with the relevant regulations regarding customer data privacy.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is BirdSeed and how does it work?
BirdSeed software is a Website Sales Center with powerful tools like live chat, meeting scheduling, FAQ, testimonials and more. Engage visitors directly with Knowledge Library, Video Showcase, Link Launcher. Understand prospects and engage your prospective customers with Scheduled Meeting. Small, Medium and Large companies make use of the software.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Re:plain and how does it work?
Re: plain is a web-chat service that integrates with WhatsApp, Facebook Messenger, and Telegram to increase your follow-up potential by capturing more leads with rapid online support. It enables you to communicate with website visitors, market your products, provide support, speak with clients, collect contact information, and compile statistical data. Re:plain eliminates the need of any other platforms, accounts, or apps because it provides everything in your preferred messenger. It lets you pre-define a list of themes or questions and have an automatic answer sent to your client. It offers a callback service that helps you increase your conversion-to-sales rate by more than four times. With Re:plain, your website visitors can contact you directly from your website via video chat to discuss your products and services in greater detail or to make a purchase. Additionally, your operators on the other end of the video chat can advise clients on the product, present it to them in real time, demonstrate its features, and help make the purchase as easy as it would be in a physical store.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ChatGen and how does it work?
ChatGen is a leading hybrid chatbot platform helping businesses convert site visitors to potential buyers. It offers exemplary services trusted by over 500 businesses, among which are PayPal. Eureka Forbes, The ELS Club, etc. The features offered by this platform enable businesses to deliver engaging and friendly customer service in no time. Automated lead qualification lets users convert leads with the bot and route them to the right sales rep for easy conversion. Users can also view their visitors live on the website and monitor their activity in real-time. Moreover, with intelligent routing functionalities, the AI-powered platform routes the best lead to high-performing sales reps for efficient delivery of services. Also, extensive analytics lets users get access to and improve their sales strategies and agent-wise performances consciously. Inbuilt live chat facility lets users connect their visitors to a live agent facilitating direct inquiry resolution. Beyond this, intuitively developed conversational landing pages facilitates seamless visitor engagement on the website and are fully customizable to reflect user-wise brand needs.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Social Intents and how does it work?
Social Intents allows users to live chat to their website visitors in real-time in Microsoft Teams, Slack or any web-based chat console, provide brilliant customer service and sell more from the chat tool itself. Users can utilize powerful popups and full-screen overlays to increase conversions and eventually reduce visitor abandonment. Utilizing the conversion popup feature, users can build subscribers by creating their email list and generating the leads through their email template. Users can also automatically add emails to Constant Contact, MailChimp, and Campaign Monitor. Social Intents displays a custom call to action to the user when a visitor is about to bounce from their site. They can gather useful website feedback with simple surveys. Users can boost social sharing on their website by asking visitors for shares when they leave. The tool allows users to offer incentives to visitors when they are about to leave the site. They can also increase conversions with a question that the visitors can’t refuse. With the use of social sharing popovers, users can also build their Facebook, Twitter, and LinkedIn engagement.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ApexChat and how does it work?
You put a lot of effort into attracting online visitors to your website. Don't let them go without identifying themselves. Customers are waiting to speak with you on your website. You can contact them via live chat. The majority of websites convert fewer than 3% to 5% of their traffic into sales. Make sure yours isn't one of them. Both the look of the chat widget for your website and the chat responses used by our chat agents are customised. Adding our live chat widget to your website takes only a few minutes. The rest will be handled by our support team. We begin speaking with visitors to your website and deliver you quality leads through email, text message, and/or live call connects in real time. Personal injury, criminal defence, bankruptcy, family law, and other legal practise areas are served via live chat. HVAC, plumbing, roofing, window, solar, general contractors, and other home or commercial service organisations can use live chat. Plastic, cosmetic, dentist, LASIK, weight reduction, assisted living, and other medical centres are served via live chat. Web design, conversion, SEO, PPC, SEM, social media, and other marketing businesses can use live chat. There are White Label Live Chat options available.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ChatFlow247 and how does it work?
ChatFlow247 software is a platform used to convert more visitors for business. The software offers tools to deliver leads directly to your email and close more deals effectively. The conversational marketing used to respond and interact with your customers to optimize better experiences. It integrates with your CRM and Help Desk like Salesforce, Jira Core, and more. Marketers, Small and Medium companies make use of the software.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is NinChat and how does it work?
NinChat is a secure platform for a live chat with customer for your business. The software offers multichannel customer service to solve customer problems. Ninchat is easy to customize and localized according to your needs. You can also embed the chat into your website, mobile site, apps, and Facebook page to improve the performance of your website. The software can be integrated into contact centers and CRM / ERP systems. Create group discussions for teams and topics, as well as advanced statistics with comments and feedback from your customers. It's cost-effective software to build brand loyalty and satisfy customers to maximize sales. Ninchat focuses more on secure communications, custom features, multi-device usage, and high compatibility, etc. Ninchat uses the most robust encryption options available to back up stored data and communication. No installation required. All browsers are supported: Microsft Edge, Internet Explorer 10+, Mozilla Firefox and Google Chrome, Opera and Safari.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is WebGreeter and how does it work?
WebGreeter is software that helps enterprises to indulge in live chatting with minimum glitches and a smooth visitor experience. It offers live chatting services to over ten industries in 8 different time zones irrespective of their sizes. The solutions provided by the software are customisable and easy to use. Through WebGreeter, organisations are increasing their conversation rates online. It enriches the experience of clients by delivering an enhanced client experience. The software is operated by highly skilled professionals so getting solutions to problems is a matter of minutes. Further, it is a BI-driven software that helps its clients to better understand the customers’ needs. By opting for this software one can get a fully responsive CRM integration. Besides, one can get cross-platform support 24*7 through this platform. The software also includes social media integration services that help understand clients in an improved way. It also tracks the behaviour of the visitors to understand their requisitions. It assures immediate service provision to the visitors of its clients.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Talkative and how does it work?
Talkative helps companies to communicate with their customers through websites or apps. Embed voice, video, chat, and co-browsing into your website to see, understand, and solve customer problems in real-time.
SW Score Breakdown
The Average Cost of a basic Live Chat Software plan is $19 per month.
61% of Live Chat Software offer a Free Trial , while 42% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
HappyFox Chat
|
87 | 4.6 |
Zoho SalesIQ
|
87 | 4.5 |
Contact At Once
|
87 | 4.7 |
Subiz
|
87 | 5 |
Chatway
|
87 | 5 |
Sparkcentral
|
86 | 4.7 |
BotStar
|
86 | 3.8 |
Paldesk
|
86 | 4.6 |
Hippo
|
86 | 4.3 |
raychat
|
86 | 0 |
A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.
A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:
Typical Features
Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
Make conversations more personal with video calling between your agents and your visitors
Transfer of calls from one operator to another with just one click
Create shortcuts for the commonly used replies in order to save time
Creating a subject-based group conversation that persists over time
This feature allows your visitors to submit their questions when your agents are not available online
Lets you have an access to all your past chat history and documents
Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Allows your visitors to speak to your agents directly over the phone
Schedules availability of your agents to ensure maximum utilisation of your staff
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