Chatway

About Chatway

Revolutionize customer communication with Chatway, a powerful messaging app designed for businesses. Chatway streamlines customer support by allowing multiple agents to communicate seamlessly across chat, email, Facebook Messenger, and more—all from a single dashboard. This not only boosts productivity but also enhances customer satisfaction and loyalty. The mobile app ensures that team can provide top-notch support on the go. Chatway fosters team collaboration with features like private notes, reminders, and task assignments, improving overall efficiency. Detailed customer profiles and conversation histories offer valuable insights into customer needs and preferences, lifting the entire customer experience. Canned responses for FAQs reduce wait times, keeping conversations flowing and agents focused on personalized support. Real-time message translation removes language barriers, enabling instant responses from the team. Plus, a customizable chat widget supports multiple languages, making it easy to engage with a diverse audience. Centralize interactions from all channels within Chatway and expand the reach through the favorite social apps, all while ensuring an exceptional customer experience.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $9.0. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

72%
Momentum

66%
Popularity

67%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

NA

Modes of Support

Online

Chatway Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Chatway Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Free Free

For small team size with only one customer support representative

Features

1 Agent
Unlimited Conversations
30 Days Chat History
Canned Responses
iOS and Android Mobile Apps
Widget Customization
Facebook Messenger Integration

Pro $9.00 $9.00 per user / month

Features

Includes Features of Free Plan, Plus
14 Days Free, then $9 Per Agent Monthly
Private Notes & Reminders
Unlimited Chat History
Live Translation & Multilingual Widget
Email Integration
Custom Data, Tags and Segments
Remove Chatway Branding

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Disclaimer: The pricing details were last updated on 11/09/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Chatway Pricing