Tactful AI

About Tactful AI

In the vortex of today's digital landscape, Tactful UCX emerges as a lighthouse for businesses seeking omnichannel excellence in customer support. It transcends the ordinary with a Unified Cognitive Experience Platform that harmonizes ticketing and CRM features, thoughtfully infused with unparalleled AI and automation technologies. Businesses are empowered to effortlessly orchestrate and streamline their customer support operations, ensuring interactions are as seamless as they are satisfying. The robustness of Tactful UCX is further exemplified through its seamless integration capabilities with popular tools like Zapier, Shopify, and Mitel - uniting various facets of business under one coherent ecosystem and affording companies the agility to address the evolving complexities of customer engagement.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%
Reviews

66%
Momentum

65%
Popularity

78%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Tactful AI Awards

# 16 Fastest Growing Software Help Desk Software
Q2 2024

Tactful AI Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Document Storage

Helps in storing the documents electronically and in a systematic way

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Tactful AI Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Engage Essentials Custom

Enhance Customer Experience and Productivity

Features

1 to 10 Seats
Web, Email & Social Channels
Unified Inbox
Customer 360 View
Unlimited Branded Channels
Unlimited Contacts
Supervisor Desktop
Service Groups
Skill-based Routing
Intelligent Routing
Historical Analytics
Realtime Analytics
Notifications and Alerts
Integrated Contact Manager
Integrated Content Management System
Integrated Ticketing System
Integrations & API Access
Automation Visual Studio
Create Unlimited Automation Flows
Up to 30 Active Automation Flows
AI Chatbot
AI Copilot
Sentiment Analysis
1000 Monthly Automation Credits Included
GPT Tokens Included
Bring your AI or GPT
Automation Templates
Standard Support
3 Month Data Retention

Add-ons

5000 Monthly Automation Credits Bundle: ₤49/month
Onboarding Service
Custom Integrations
CX Design Service

Engage Enterprise Custom

Outstanding Sales, Support & Marketing at Scale

Features

10+ Seats
Voice, Web, Email & Social Channels
Unified Inbox
Customer 360 View
Unlimited Branded Channels
Unlimited Contacts
Supervisor Desktop
Service Groups
Skill-based Routing
Intelligent Routing
Historical Analytics
Realtime Analytics
Notifications and Alerts
Integrated Contact Manager
Integrated Content Management System
Integrated Ticketing System
Integrations & API Access
Automation Visual Studio
Create Unlimited Automation Flows
Unlimited Active Automation Flows
AI Chatbot
AI Copilot
Sentiment Analysis
1000 Monthly Automation Credits per Seat Included
GPT Tokens Included
Bring your AI or GPT
Automation Templates
Premium Support
6 Month Data Retention

Add-ons

5000 Monthly Automation Credits Bundle: ₤69 Per Month
Premium Onboarding Service
Custom Integrations
CX Design Service
Compliance Bundle
Extended Data Retention

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Disclaimer: The pricing details were last updated on 15/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Tactful AI Pricing