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Showing 101 - 120 of 479 Products

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Commence CRM logo
Next-generation customer relationship management 4.7 Based on 20 Ratings
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What is Commence CRM and how does it work?

Commence CRM is a customer relationship management platform that manages your service ticket management, customer relationships, integrated project management, sales and marketing lead generation services, and automation. It assists clients in increasing sales via sales automation and customer relationship management. With Commence CRM, you get a comprehensive collection of tools that includes project management, contact management, customer service, lead management, campaign management, sales opportunity management, marketing, activity management, and more. Every feature is closely linked to help you develop your company quicker by allowing you to manage current and new clients from a single platform that eliminates data silos. With extensive analytics and reporting options, the integrated ecosystem gives you visibility into every client and leads collaboration throughout your business. It gives you an in-depth picture of a customer's account, sales, and service history right at your fingertips. It keeps track of sales operations and offers management with meaningful and pertinent sales data. Additionally, you can automate the generation of client segments across a number of data sources, and approach each kind of customer with messaging that addresses their individual pain points.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 94%
  • Reviews 81%
  • Momentum 62%
  • Popularity 71%

Commence CRM Pricing

  • Free Trial Not Available
  • Starts at $12.0.
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

FIVE CRM logo
Call Center CRM Software 4.7 Based on 32 Ratings
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What is FIVE CRM and how does it work?

FIVE CRM software is a platform used to manage call center functionality. The software offers tools to manage outbound campaigns for both B2B and B2C to manage agents, the data and calls. Track deals with opportunity management and can schedule automatic reports to measure the performance with reports. Small and Medium companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 96%
  • Reviews 74%
  • Momentum 63%
  • Popularity 74%

FIVE CRM Pricing

  • Free Trial Available
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Anyone Home CRM logo
All of your lead and resident information in one place 3.5 Based on 4 Ratings
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What is Anyone Home CRM and how does it work?

Anyone Home CRM a cloud-based Real Estate CRM Software. Track where your dollars are going and identify where optimization may be needed. See where your top performers excel to produce consistent results across your entire team. Easily address common prospect questions and resident needs with a single click. From unit features and availability to service reminders, save time with templated messages sent directly from Anyone Home CRM. Whether communicating via email, phone, text, or chat, easily pick up where you or another leasing agent left off. Track and thread together all communication in a single, easy to read customer view.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 78%
  • Reviews 68%
  • Momentum 60%
  • Popularity 61%

Anyone Home CRM Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Delta Sales CRM logo
Smart Customer Relationship Management 5 Based on 2 Ratings
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What is Delta Sales CRM and how does it work?

Delta Sales CRM is an advanced Customer relationship management software ideally suited to all types of enterprises, ranging from small to medium to big. It streamlines your sales process by allowing you to manage leads and customers in one location that increases the sales team’s productivity by allowing them to land more potential clients. Delta Sales CRM is a full-featured sales life cycle management system. It helps companies remain in contact with customers, streamline processes, and boost revenues and efficiency. With Delta Sales CRM, you can centralize your sales database, involve your dynamic team, prioritize important leads, and ultimately boost sales. Features offered by Delta Sales CRM like calendar reminder system, social media integration, and mobile access ensure that you never miss on a potential lead. Old firms must modernise and employ sophisticated software to increase their sales productivity. This is where advanced software like Delta Sales CRM comes into play. With their wide range of features and global trust by both small and medium-sized businesses, it makes the perfect choice for most individuals. The platform offers a free trial version and various other premium plan options to fit every type of requirement.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 80%
  • Reviews 60%
  • Momentum 60%
  • Popularity 69%

Delta Sales CRM Pricing

  • Free Trial Not Available
  • Starts at $99.00.
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ActiveCampaign for Sales logo
Meet today’s quota. Surpass tomorrow’s goals 4.6 Based on 1769 Ratings
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What is ActiveCampaign for Sales and how does it work?

ActiveCampaign for Sales is as powerful as they need to grow. By incorporating automation into your sales process, they will close far more deals, without any extra effort or manually managing time-consuming processes. And they won’t need to hire more sales reps. That’s the right way to scale the smart way to scale. A sales solution without limits at a price they can afford. Unlimited automation. Unlimited flexibility. Unlimited growth potential for the team.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 76%
  • Reviews 77%
  • Momentum 62%
  • Popularity 63%

ActiveCampaign for Sales Pricing

  • Free Trial Available
  • Starts at $19.00. Offers Custom plan.
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Twenty logo
The CRM that grows with business Write a Review
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What is Twenty and how does it work?

Boost customer relationships with Twenty, the CRM platform built for fast-growing businesses. Designed with user-friendly features, Twenty simplifies how to manage customer data and streamlines sales pipelines, interactions, and workflows. Unlike clunky or rigid software, its flexible design adapts to meet the business, growing with users as needs evolve. Empower team with real-time insights into customer behavior, enabling smarter, faster decisions. Twenty is effortless to set up and affordable for businesses of all sizes, making it the perfect solution to eliminate roadblocks. Simplify complex tasks and focus on building meaningful connections while driving growth. Whether tracking sales or managing daily operations, Twenty integrates seamlessly into the workflow, offering a platform that works as hard as users do. Say goodbye to outdated tools and experience CRM software designed to empower the business every step of the way. Start growing with ease—choose Twenty!

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 84%
  • Reviews 60%
  • Momentum 60%
  • Popularity 63%

Twenty Pricing

  • Free Trial Not Available
  • Starts at $9.0.
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Follow Up Boss logo
Convert strangers to leads effortlessly with Follow Up Boss 4.5 Based on 32 Ratings
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What is Follow Up Boss and how does it work?

Follow Up Boss is a smart lead management solution that is developed to enhance the growth of companies by easing up the process of lead management. With Follow Up Boss, users can get all of their leads at one single platform and take full control of their follow up. They assist you in working smarter, delivering a top-class customer experience and sign as many deals as possible. You can instantly assign leads to the agents and get back to respond to new leads. The agents, under your guidance will then proceed on with the calling and setting rendezvous. On their platform, they automatically fetch prospect leads from more than 200 sources and potential lists to guess your next possible call lead. Using pre-developed action plans and drip campaigns and a smart on boarding team, things get started easily. They replace your business phone system and automatically direct leads to your team. With their support and your work, you can easily convert all your customers into highly interested leads. They have three plans for their customers; GROW, PRO, AND PLATFORM costing 69 dollars, 499 dollars and 1000 dollars respectively. You can get a free trial of 14 days to try their services.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 94%
  • Reviews 75%
  • Momentum 64%
  • Popularity 85%

Follow Up Boss Pricing

  • Free Trial Available
  • Starts at $58.0.
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Attio logo
Attio is the Future of CRM 4.8 Based on 12 Ratings
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What is Attio and how does it work?

Attio is reinventing customer relationship management for the modern business. As the CRM platform of the future, Attio goes beyond traditional CRM solutions by providing complete customizability, intuitive collaboration features, and unparalleled data-driven insights that adapt in real-time to how the business operates and evolves. With Attio, professionals can build a tailored CRM solution to match their organization's unique needs and processes without the restrictions of a rigid, one-size-fits-all system. The platform makes it simple to set up customized workflows, fields, and integrations that power productivity and alignment across teams. Data is seamlessly integrated from all business systems into one centralized hub that delivers actionable intelligence and unprecedented visibility into the entire customer lifecycle. Attio sets a new standard for CRM usability with an intuitive, user-friendly interface that minimizes training requirements and encourages natural collaboration. Team members can easily share relevant customer information in real-time, work together on accounts, and provide transparency across the organization. As a true next-generation CRM, Attio evolves alongside the needs of modern businesses.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 92%
  • Reviews 68%
  • Momentum 65%
  • Popularity 72%

Attio Pricing

  • Free Trial Not Available
  • Starts at $29.00. Offers Free-forever plan.
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Market Maker logo
Stand apart in the real estate market with Market Maker 4.2 Based on 497 Ratings
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What is Market Maker and how does it work?

Market Maker is a Real Estate leads CRM software helping agents curate and build their presence in the market. With a wide array of intuitive features, Market Maker optimizes real estate businesses effectively, offering prepositioned appointments right to their calenders. Businesses can get leads recommended to them directly from Facebook Ads, Google Ads, Lead Capture Pages, and home search pages. Moreover, the platform also nurtures out individual leads, personalizing them to build out an intuitive authority of the brand. Through advanced marketing techniques, Market Maker attracts customers to real estate business pages via targeted advertisements, video emails, vlogs, blogs, and other custom promotional media services. Furthermore, eligible and ready-to-act leads are automatically placed within the agents' calendars to deliver a seamless appointment schedule. Integration with Google Calendar helps agents directly sync all appointments on one platform and receive instant alerts regarding new ones.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 91%
  • Reviews 85%
  • Momentum 66%
  • Popularity 72%

Market Maker Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BuddyCRM logo
CRM Software for Sales Professionals 4.3 Based on 4 Ratings
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What is BuddyCRM and how does it work?

BuddyCRM is a sales management tool built for a sales team of 5 or more reps. It’s an online CRM solution to easily manage existing clients, leads, and prospects’ data. The tool enables sales managers to store all modes of interaction between the company and clients in one place including calls, emails, activities, and attachments. Users can build sales presentations and send out itemized quotes with product pictures and specifications. They can track the performance of their sales team and ROI on their marketing budget while on the go. Also, you can quickly filter contacts to send targeted emails through Pure360, Mailchimp, Redeye, and Flowbird integrations. The strength of this software is that it can be accessed from any browser and it has a strong customer support team. Additionally, there is a mobile app for iOS devices. BuddyCRM even comes with a dedicated CRM manager who oversees all aspects of software management while users manage sales.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 95%
  • Reviews 69%
  • Momentum 63%
  • Popularity 70%

BuddyCRM Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

EQUP logo
A Premium CRM Software 5 Based on 1 Ratings
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What is EQUP and how does it work?

EQUP is an all-in-one software solution that is designed to empower businesses with the tools they need to automate their marketing, sales, and billing operations. The platform offers a comprehensive suite of features that make it easy to manage multiple companies under one plan, reducing the costs and complications associated with having to pay for each company separately. With over 20 years of experience in sales and marketing, understand the struggles that businesses face when using traditional CRM platforms. EQUP is designed to address these issues, eliminating the cost, complexity, and unproductivity of these solutions. Unlike other solutions, EQUP is available for free, allowing businesses to access the whole platform without any additional cost. With EQUP, businesses can streamline their processes and see improved results in no time.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 75%
  • Reviews 60%
  • Momentum 64%
  • Popularity 67%

EQUP Pricing

  • Free Trial Not Available
  • Starts at $83.25. Offers Free-forever plan.
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Second CRM logo
A CRM System for Business 4 Based on 1 Ratings
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What is Second CRM and how does it work?

Second CRM software is a platform used to manage sales process for business. The software offers tools to capture leads from multiple campaigns and sources like websites, chats and social media. Engage customers with quotes and invoices with the predefined templates and online payments. It integrates with QuickBooks and Xero.

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 96%
  • Reviews 84%
  • Momentum 65%
  • Popularity 75%

Second CRM Pricing

  • Free Trial Not Available
  • Starts at $4.25.
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Livespace CRM logo
CRM Software for Teams 4.3 Based on 24 Ratings
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What is Livespace CRM and how does it work?

Livespace CRM revolutionizes the way businesses approach their sales operations, guaranteeing an increase in the likelihood of sealing deals. This CRM application is ingeniously designed with an inbuilt, ready-to-implement sales process that standardizes sales operations and sets clear, automated benchmarks for customer evaluation. By focusing on the most lucrative clients, Livespace CRM ensures sales management is significantly more effective. Sales targets, including budgets, the number of collected references, and customer meetings, can be personalized for every team member, directly within the application. This level of visibility into team actions allows managers to swiftly identify and support team members in need. Furthermore, Livespace CRM equips businesses with the tools necessary for planning future revenues, optimizing resources and costs through instant access to critical sales activity information. This insight enables businesses to understand the true effectiveness of their sales efforts and adapt their strategies for maximum impact.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 98%
  • Reviews 73%
  • Momentum 61%
  • Popularity 80%

Livespace CRM Pricing

  • Free Trial Available
  • Starts at $17.00. Offers Custom plan.
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Perfex CRM logo
Integrated CRM and Project Management Tool Write a Review
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What is Perfex CRM and how does it work?

Perfex is a Customer Relationship Management (CRM) system that is aimed at small businesses and freelancers. Project management features let users track expenses and time spent on tasks, and bill their customers. It also provides the ability to assign tasks and track logged time. They can even create one-click invoices, invoices with different taxation and recurring invoices which will be regenerated automatically based on user requirements. Estimates can be converted directly to invoices and customers can view invoices even without any login. Features for creating impressive proposals are also present, including an editor allowing tables, images, YouTube videos and more. Lead management is possible and is helped using kanban layouts and users can automatically import leads from emails. On top of all this, features for managing expenses and payments with automatic reports after each PayPal payment, task management, contract management, surveys, goal tracking, and more are available.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 76%
  • Reviews 60%
  • Momentum 61%
  • Popularity 69%

Perfex CRM Pricing

  • Free Trial Not Available
  • Starts at $65.0.
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Workbooks CRM logo
Powerful CRM 4.8 Based on 15 Ratings
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What is Workbooks CRM and how does it work?

Workbooks offers an end-to-end CRM platform designed specifically for small & mid-size businesses. The core functionality covers Marketing Automation, Salesforce Automation, Order Management & Invoicing and Customer Services

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 99%
  • Reviews 74%
  • Momentum 67%
  • Popularity 74%

Workbooks CRM Pricing

  • Free Trial Available
  • Starts at $43.0.
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Chime CRM logo
Operational Intelligence 4.5 Based on 25 Ratings
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What is Chime CRM and how does it work?

Chime is a powerful lead generation and CRM solution for real estate professionals. It solves all of the pain points most agents struggle with on a daily basis. This suite of tools enables agents to launch marketing campaigns, track leads’ activities, build customer relationships, and seamlessly manage teams, across multiple devices. By streamlining all their operations from end-to-end, Chime allows agents to focus on what really matters boosting their business.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 71%
  • Reviews 69%
  • Momentum 66%
  • Popularity 78%

Chime CRM Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Affinity Relationship Intelligence logo
An appropriate choice to take care of business-relevant data 4.6 Based on 25 Ratings
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What is Affinity Relationship Intelligence and how does it work?

Affinity Relationship Intelligence is an innovative CRM software, providing appropriate relationship metrics, detailed insights of deal management and completely automated data entry. Affinity Relationship Intelligence makes it increasingly convenient for dealers to log up their contacts accurately in the CRM, in addition to the function of enriching data profiles with relevant information automatically. Thus freeing up hours of time and manual labour for being invested in graver matters. Affinity Relationship Intelligence further enables pipeline management of complicated long-term deals by bringing to use familiar spreadsheets. This also includes the Kanban way of viewing deals from pitch to the close. The platform further provides client dealers with the best options applicable for closing any particular deal. A built-in analyser assesses every active deal individually and presents to the dealer, viable conditions to bring forth the closure. The same platform allows the team behind that deal to collaborate and come to decisions together.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 73%
  • Reviews 69%
  • Momentum 60%
  • Popularity 64%

Affinity Relationship Intelligence Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Barantum CRM logo
One CRM to make your entire organisation work together 4 Based on 5 Ratings
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What is Barantum CRM and how does it work?

Barantum CRM is a customer relationship management (CRM) application that makes it easier for companies to allow their all departments to work together. This is an easy-to-use and customisable application that is suitable for all business types. Barantum CRM offers fully-featured sales cycle automation features that help users at every step of an individual process, from lead to a sale. It is the latest technology CRM that includes features of real-time GPS tracking, analysis reports generation and several integration channels. Barantum CRM also works as a customer service system that helps to accelerate service delivery through better ticket management and SLA management. In addition, the customer service system also enables companies to improve their client experience using omnichannel integrations and analysis reports. Finally, Barantum CRM also supports integrations with various channels and social media platforms. Some of the popular integrations in this department include WhatsApp integration, Agent Management and Call Center Integration.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 95%
  • Reviews 69%
  • Momentum 71%
  • Popularity 80%

Barantum CRM Pricing

  • Free Trial Available
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

FreeCRM logo
A Free CRM Software 4.4 Based on 11 Ratings
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What is FreeCRM and how does it work?

FreeCRM software is a Cloud CRM used to manage business. The software offers tools to customize leads with key contacts to manage your sales pipeline. Support every customer on every channel to close deals. Engage clients and nurture relationships to personalize messages and measure performance with reporting tool. Small, Medium companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 78%
  • Reviews 67%
  • Momentum 60%
  • Popularity 66%

FreeCRM Pricing

  • Free Trial Not Available
  • Starts at $50.00. Offers Free-forever plan.
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Atlas CRM logo
Gain Insights with Customer Conversions 4.7 Based on 3 Ratings
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What is Atlas CRM and how does it work?

Atlas CRM software is a platform used to manage customer data and Atlassian tools. The user-friendly interface displays and monitors the sales opportunities by tracking them in a customizable sales funnel. Collaborate with teams to convert more leads in minutes. It integrates with Jira, Confluence and Service Desk. Marketers, Small and Medium companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 69%
  • Reviews 68%
  • Momentum 60%
  • Popularity 60%

Atlas CRM Pricing

  • Free Trial Not Available
  • Offers Custom plan.
Get Free Advice

Pricing Insights for CRM Software

  • The Average Cost of a basic CRM Software plan is $25 per month.

  • 51% of CRM Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 20% offer a Freemium Model Allows users to access basic features at no cost..

List of CRM Software

PRODUCT NAME SW SCORE AGGREGATED RATINGS
Commence CRM Commence CRM 89 4.7
FIVE CRM FIVE CRM 88 4.7
Anyone Home CRM Anyone Home CRM 77 3.5
Delta Sales CRM Delta Sales CRM 78 5
ActiveCampaign for Sales ActiveCampaign for Sales 78 4.6
Twenty Twenty 77 0
Follow Up Boss Follow Up Boss 91 4.5
Attio Attio 87 4.8
Market Maker Market Maker 88 4.2
BuddyCRM BuddyCRM 87 4.3

Overview

A (Customer Relationship Management) CRM Software helps businesses to manage their relationship with the customers while also providing various tools and features to convert leads into sales. A CRM software is very effective for any business as it brings a number of sales, marketing, and customer-facing functions at one single screen. It also stores details about your customers to help you in handling them better and, thus, ensuring a healthy relationship with your customers.

CRM Software Buying Guide: A Comprehensive Overview

Customer Relationship Management (CRM) software serves as a centralized hub for customer data, empowering businesses to streamline interactions, enhance customer service, and drive sales growth. However, the abundance of available options can make choosing the right CRM overwhelming. This guide aims to simplify the selection process by outlining essential factors to consider.

Understanding CRM Software

CRM software acts as a comprehensive tool that assists businesses in managing customer information, tracking interactions, and automating various sales and marketing processes. By centralizing customer data, it ensures accessibility across departments such as sales, marketing, and customer service, fostering seamless collaboration and informed decision-making.

Key Features to Consider

When evaluating CRM software, focus on the following key features:

  • Contact and Lead Management: Efficiently organize and track customer information, including names, addresses, communication history, and lead progression through the sales pipeline.
  • Sales Automation: Streamline sales processes with features like pipeline management, sales forecasting, and opportunity tracking.
  • Marketing Automation: Automate email campaigns, manage multi-channel marketing efforts, and track campaign performance to optimize results.
  • Customer Service Management: Provide exceptional customer service through ticketing systems, knowledge bases, and self-service portals.
  • Reporting and Analytics: Generate insightful reports and visualize key metrics to gain actionable insights into customer behavior and sales trends.
  • Integration Capabilities: Ensure seamless integration with other essential business tools like email, social media, and accounting software.
  • Mobile Accessibility: Access crucial CRM features on the go with a dedicated mobile app or responsive design.

Choosing the Right CRM Software

When selecting a CRM, consider the following factors:

  • Business Size and Needs: Small businesses may benefit from a user-friendly CRM with essential features, while larger enterprises may require a more comprehensive solution with advanced functionalities.
  • User Experience: Prioritize a CRM with an intuitive interface and customizable workflows to minimize the learning curve and adapt to your specific business processes.
  • Cost: Evaluate pricing models, including subscription-based, one-time payment, or freemium options, and consider the total cost of ownership, including setup, training, and ongoing support.
  • Security: Ensure the CRM adheres to data protection regulations and provides robust user permission controls to safeguard sensitive customer information.
  • Vendor Reputation and Support: Research the vendor's track record and customer support options to ensure reliable assistance and a positive experience.

Implementing CRM Software

Successful CRM implementation involves several crucial steps:

  • Define Your Objectives: Clearly identify the business goals you aim to achieve with the CRM, such as improved customer satisfaction or increased sales efficiency.
  • Evaluate CRM Options: Based on your requirements, shortlist CRM solutions that offer the necessary features and fall within your budget.
  • Request Demos and Trials: Take advantage of free trials or request demos to experience the software's functionality firsthand.
  • Involve Stakeholders: Include representatives from sales, marketing, and customer service in the decision-making process to ensure the CRM meets the needs of all departments.
  • Plan for Implementation: Develop a comprehensive implementation plan that encompasses data migration, user training, and process setup within the CRM.
  • Monitor and Optimize: Continuously monitor the CRM's performance, gather feedback, and optimize its usage based on insights and results.

Popular CRM Options

Several popular CRM solutions cater to different business needs:

  • Salesforce: A highly customizable CRM suitable for large enterprises with complex requirements.
  • HubSpot CRM: A free and user-friendly CRM with robust marketing automation features, ideal for small to medium-sized businesses.
  • Zoho CRM: Offers a balance of features, ease of use, and affordability, making it suitable for small to medium-sized businesses seeking an all-in-one solution.
  • Microsoft Dynamics 365: A powerful CRM integrated with Microsoft's suite of products, making it a good choice for companies already utilizing Microsoft tools.
  • Pipedrive: A visually appealing and straightforward CRM with a focus on sales pipeline management, well-suited for sales-driven small businesses.

Conclusion

Choosing the right CRM software is a critical investment in optimizing customer relationships and fostering business growth. By understanding your business needs, evaluating key features, and considering factors like cost and vendor support, you can select a CRM that aligns with your current requirements and scales alongside your business. Remember to involve stakeholders, plan the implementation carefully, and continuously monitor and optimize the CRM to ensure its success in achieving your business goals.

Features

Typical Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

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