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Showing 441 - 460 of 481 Products

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

OmniOMS Customer Communication Management Suite logo
An Omnichannel Engagement Software Write a Review
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What is OmniOMS Customer Communication Management Suite and how does it work?

OmniOMS Customer Communication Management Suite software is a platform used to optimize better customers’ experiences. The software offers ready-to-use template and visual designer to enhance content-rich communications. Collaborate with teams in real-time with case routing and prioritization to automate responses. Measure the performance of workflows with reports. Small, Medium companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 71%
  • Reviews 60%
  • Momentum 62%
  • Popularity 63%

OmniOMS Customer Communication Management Suite Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CiuisCRM logo
Manage your business effectively with CiuisCRM Write a Review
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What is CiuisCRM and how does it work?

CiuisCRM is a customer relationship management (CRM) programme that handles everything from customer management to quotations, invoices, and payments, among other things. It includes a lot of capabilities, from customization to invoice and accounting automation, to help you grow your business. You can manage and regulate vendors and customers using CiuisCRM, as well as follow up with customers based on specified criteria. You can send invoices to your customers and collect payments from them online. You'll get customizable reports and dashboards with real-time data updates when you use them. You can use sales analytics to compare sales over time and set priorities based on reliable data. Depending on the roles in the organization, you can develop unique data displays. You may even develop and send customer quotations or proposals. With CiuisCRM, you can automate your workflow with recurring invoices, expense entries, and other income entries with a single click. By adopting CiuisCRM, you are choosing to streamline your business's estimation, invoicing, and accounting processes, allowing it to grow and expand.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 75%
  • Reviews 60%
  • Momentum 60%
  • Popularity 61%

CiuisCRM Pricing

  • Free Trial Available
  • Offers Custom plan.
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Notion Personal CRM logo
Best Personal CRM Write a Review
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What is Notion Personal CRM and how does it work?

Notion Personal CRM is an easiest way to keep tracking the contacts and related conversations. This tool for organizational harmony that helps to filter through the often chaotic world of networking! This template is the perfect solution to increase productivity and ensure that all of the contacts are where and when need them. With Notion Personal CRM, contact management is a breeze. Without leaving the comfort of one page, keep track of things like people’s names and contact details, past conversations and notes from meetings, plus any follow-up tasks or action items that need to be done. With everything laid out in front of , never forget what was discussed or needed to be done afterwards!

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 72%
  • Reviews 60%
  • Momentum 60%
  • Popularity 62%

Notion Personal CRM Pricing

  • Free Trial Not Available
  • Starts at $5.00.
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DocEngage Healthcare CRM (HCRM) logo
Best CRM for enterprise marketing Write a Review
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What is DocEngage Healthcare CRM (HCRM) and how does it work?

DocEngage Healthcare CRM integrated EMR creates meaningful marketing automation. DocEngage provides patient login, the patient can log in and view the clinical record and also request for the appointment anytime. The patient can book an appointment, from calling itself by IVR menu, both get a notification immediately and you can track the status also. The patient will get a confirmation via SMS, Email, and call for appointment booking, reschedule and cancellation and also send an automated reminder to the patient. DocEngage provides seamless communication between doctor and patient.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 73%
  • Reviews 60%
  • Momentum 61%
  • Popularity 62%

DocEngage Healthcare CRM (HCRM) Pricing

  • Free Trial Available
  • Starts at $49.00.
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Easy Simple CRM logo
Manage Business with Contacts 5 Based on 3 Ratings
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What is Easy Simple CRM and how does it work?

Easy Simple CRM software is a platform used to automate business workflows. The software offers an easy to use interface to create and manage contacts. It is a secure software to save contact's details, create a to-do list, send forms. Export your data to Excel file format at the click of a button. Marketers, Small and Medium companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 69%
  • Reviews 66%
  • Momentum 62%
  • Popularity 63%

Easy Simple CRM Pricing

  • Free Trial Available
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zealit CRM logo
Transforming client and customer relationships for the better Write a Review
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What is Zealit CRM and how does it work?

ZEALIT CRM is a highly efficient software solution designed to enhance customer relationship management processes. With its data-driven approach, ZEALIT CRM streamlines the interactions with potential customers, providing a platform that is tailored to meet specific business needs. By leveraging the latest in cutting-edge technology, ZEALIT CRM ensures that every interaction they have with customers is optimized for maximum impact and effectiveness. With ZEALIT CRM, they can easily capture and analyze important customer data, allowing users to make data-driven decisions that lead to better business outcomes. Whether they are looking to increase sales, improve customer retention, or streamline internal processes, ZEALIT CRM provides the tools and insights they need to succeed. With its intuitive interface and powerful features, ZEALIT CRM is the ideal solution for businesses of all sizes and industries. Whether they were a startup looking to establish a solid customer base, or a large enterprise seeking to optimize its customer interactions, ZEALIT CRM has everything they need to take the business to the next level.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 75%
  • Reviews 60%
  • Momentum 60%
  • Popularity 61%

Zealit CRM Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CustomerBase logo
Manage your small business with ease Write a Review
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What is CustomerBase and how does it work?

CustomerBase is a business management software that is specially designed for small businesses so that they can manage their various processes conveniently. The software helps users to monitor their workflow and set their status to “on the go” so that their customers can know when the user is available. CustomerBase allows businesses to create and send professional invoices, automate their payment reminders and receive card payments online. They can set up a payment gateway of their choice and start receiving card payments to improve their cash flow. With CustomerBase, users can create professional-looking estimates where they can include all information, right from terms and conditions and prices to dates and customer notes. This business management software supports two-way text communication between users and customers. Users can even customise this software and automate notifications to keep customers engaged. This is a very useful software for various small businesses like freelancers, photographers, beauty salons, hair salons, tree services, catering businesses, etc.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 74%
  • Reviews 60%
  • Momentum 60%
  • Popularity 61%

CustomerBase Pricing

  • Free Trial Not Available
  • Starts at $39.00.
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Rianu logo
API first CRM for Developers Write a Review
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What is Rianu and how does it work?

Rianu is a tool for developers with a set of APIs that enable them to plug their business into the tool. Developers can automate trial users with automated email replies for better engagement and customer experience. There is no limit to the number of emails that users can send or the number of allowed subscribers. Users can organize subscribers by sorting them into different lists depending on their location. To make management easier, users can even create custom fields for their subscribers, add other contact information for every individual and add notes with a title and body from the API. A powerful automation process meanwhile works to move subscribers through the funnel. This includes training emails for subscribers, introduction to new user features, offering personalized discounts, and more. Additional features include tracking user trial ends and trends about how they have used the system. Rainu even directly connects to MailGun, SendGrid, and Amazon SES.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 71%
  • Reviews 60%
  • Momentum 60%
  • Popularity 64%

Rianu Pricing

  • Free Trial Not Available
Get Free Advice

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SocialEpoch WhatsApp SCRM logo
The Best Way To Reach Your Potential Target Write a Review
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What is SocialEpoch WhatsApp SCRM and how does it work?

SocialEpoch is a specializes in providing complet global leading social marketing solutions. Some products and services including but not limited to WhatsApp marketing, WhatsApp CRM, social ecommerce platform, social fission, and marketing training, etc. SocialEpoch aims to provide clients with more extensive leads generation approaches through the latest private social marketing technologies, they look forward to collaborating with more global clients who share the common vision to achieve a win-win situation.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 68%
  • Reviews 60%
  • Momentum 61%
  • Popularity 70%

SocialEpoch WhatsApp SCRM Pricing

  • Free Trial Not Available
  • Offers Custom plan.
Get Free Advice

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Applicative CRM logo
Advanced CRM Software Write a Review
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What is Applicative CRM and how does it work?

Introducing a groundbreaking platform designed for the modern professional the all-in-one client and project management solution that is transforming how teams work and collaborate. In today's fast-paced business environment, staying ahead means delivering projects with precision and agility. This innovative product is tailored to empower them to manage every aspect of their clientele flawlessly, ensuring that them stay organized, proactive, and consistently deliver on time and within budget. Suitable for a wide array of professionals, this management tool is the gateway to streamlining their operational processes. Whether you're coordinating a small in-house team or steering a massive cross-departmental collaboration, this platform simplifies their workflow, enabling seamless interaction among team members and fostering an ecosystem of productivity. It's more than just a tool; it's their virtual command center where efficiency meets excellence. Capture all their leads and opportunities with an intuitive interface that's evolved to keep pace with the shifting needs of today's industries. Never miss a beat and ensure that every prospect is nurtured and developed to its full potential. With this pioneering platform, every lead converts into a well-managed project, setting the stage for unparalleled success and client satisfaction. Say goodbye to the complexities and constraints of traditional project management software. The future is here, designed to bolster their business by honing in on effective strategies, augmenting their capacity to outperform expectations, and carving a path to their triumphs. Experience the cutting-edge capabilities of a system that truly understands the essence of time, resources, and human capital management. For the discerning professional who demands excellence in every endeavor, welcome to the ultimate tool that redefines the parameters of success.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 72%
  • Reviews 60%
  • Momentum 62%
  • Popularity 62%

Applicative CRM Pricing

  • Free Trial Available
  • Starts at $0.83.
Get Free Advice

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salt CRM logo
Connect with your customers Write a Review
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What is Salt CRM and how does it work?

Salt CRM is a customer relationship management software with project management features that allows team collaboration. Salt CRM is modified to fit you’re your company profile using your domain, logo, and color scheme to make sure you, as well as your customer are satisfied. With Salt CRM, you can manage your projects and time spent working upon it by each team member. There is also a customer area where clients can view details related to their projects and invoices are generated to also keep them on track. Salt CRM is designed in detail to make it optimized to fit screens of various sizes. Its UI is freely customizable as you can pick themes to fit your company profile and you can also re-organize the admin menu to fit your style. The security of your project and its privacy is also assured as a server side encryption and Google reCaptcha are in place to keep sensitive data safe and protect against hacking from bots. Your data is also automatically backed up after a fixed time interval for safe keeping. Salt CRM creates project context with spaces to store and talk about design ideas. It is simple, fast and easy to use.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 70%
  • Reviews 60%
  • Momentum 62%
  • Popularity 66%

Salt CRM Pricing

  • Free Trial Available
  • Starts at $100.00.
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Macanta logo
Create custom CRM as per your business needs Write a Review
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What is Macanta and how does it work?

Macanta is a customer relationship management (CRM) software that enables business owners to build a personalised platform for automating and developing their systems. These custom CRM can be created without any coding. Business owners can create custom data objects to display the information about their business, and not just their contacts and opportunities available. Macanta also comes with powerful automation capabilities that rightly match users’ requirements. The software enables business owners to apply notes to their contacts and track their history and progress. It allows users to create custom Dashboards, from where team members can get an overview of the key data points of business as well as learn what needs to be done to complete a certain task. Apart from dashboards, Kanban-style boards can also be created to represent different processes and business progress. Finally, custom interface layouts, inline editing, trigger conditions, trigger actions, email actions, field actions, open API and more are some of the other features available.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 69%
  • Reviews 60%
  • Momentum 62%
  • Popularity 68%

Macanta Pricing

  • Free Trial Available
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Mr.Milkman logo
Manage customer subscriptions and deliveries Write a Review
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What is Mr.Milkman and how does it work?

Mr.Milkman is a state-of-the-art, SaaS platform that empowers to manage customer subscriptions and deliveries with unrivaled efficiency. From the heart of the farm to the customers’ doorstep, Mr.Milkman digitizes farm and optimizes the production with its tech-enabled, end-to-end solutions. A dedicated admin control panel for business insights to better performance through extensive reporting and analytics available through the cloud and globally accessible. Pay for what need, without having to buy hardware for hosting new applications.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 72%
  • Reviews 60%
  • Momentum 60%
  • Popularity 71%

Mr.Milkman Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Gumcrm logo
Segment your Customers Write a Review
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What is Gumcrm and how does it work?

In order to tag the customers by products and variants, memberships, revenue, locations, interactions, and more, user need to upload the Gumroad sales in .csv format. This will allow user to create more granular segments for the email marketing. By segmenting the customers based on their behavior, demographics, and more, user can send targeted emails that are more likely to be successful.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 71%
  • Reviews 60%
  • Momentum 61%
  • Popularity 63%

Gumcrm Pricing

  • Free Trial Not Available
  • Starts at $7.50.
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Calixa logo
Everything you need start and succeed Write a Review
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What is Calixa and how does it work?

Calixa is a product analytics software that increases the speed of your product-led sales by providing product analytics to GTM teams so they can locate, close, and grow clients in a sea of self-serve signups. It allows you to get a 360-degree perspective of your consumers and how you connect with them in order to find your top self-serve signups using product use statistics. With Calixa, you can scale your product-led GTM by putting data and action in one location. You can provide everyone in your firm access to powerful consumer reporting. You can query your client data with a few clicks to locate the accounts with the greatest potential without the need for SQL. You can receive notifications when a consumer is ready to purchase or need a save. You can set up triggers depending on any events or measurements. You can monitor all of your clients' KPIs in one location. You can combine product consumption data with company data to gain a complete 360-degree perspective. Additionally, you can view emails, payments, and events with Calixa.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 66%
  • Reviews 60%
  • Momentum 63%
  • Popularity 70%

Calixa Pricing

  • Free Trial Not Available
  • Starts at $199.00. Offers Free-forever and Custom plan.
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

June logo
A Product Analytics Tool Write a Review
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What is June and how does it work?

June software is a Product Analytics for subscription businesses in minutes. The software offers templates to celebrate milestones and track your progress of teams. Measure team's metrics with graphs and can receive summaries of your reports in Slack. Product Managers, Small and Medium companies make use of the software.

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 68%
  • Reviews 60%
  • Momentum 62%
  • Popularity 64%

June Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TecGym logo
Gym and fitness centers management Write a Review
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What is TecGym and how does it work?

Discover the future of fitness facility management with "TecGym," a web-based Customer Relationship Management (CRM) application tailored to transcend the conventional boundaries of gym administration. Designed from the ground up with input from fitness industry professionals, this innovative platform presents a suite of robust features that streamline intricate processes such as membership tracking, attendance logs, and detailed financial analysis. Created for the visionary gym owner, "TecGym" provides the technological leverage to make data-driven decisions, cultivate a dynamic community of fitness enthusiasts, and optimize operational efficiencies. Its comprehensive CRM functionalities ensure that every aspect of gym management, from new member sign-ups to class scheduling, is effortlessly controlled within a single, intuitive ecosystem. With "TecGym," geographical limitations cease to exist as it offers full, unfettered access across a plethora of devices including smartphones, desktops, and tablets. The ability to tap into their gym's operational pulse anytime, anywhere signifies a monumental leap toward staying connected with their business and their members. The application sports a clean, user-friendly interface designed to minimize learning curves and maximize productivity, alongside giving you real-time insights that enhance the day-to-day operation and long-term strategic planning of their fitness establishment. Elevate the experience for both their staff and clientele, ensuring their gym's reputation as a cutting-edge, customer-focused powerhouse. Choose "TecGym" and experience insurmountable gym management at their fingertips because when technology meets fitness, their business thrives.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 74%
  • Reviews 60%
  • Momentum 60%
  • Popularity 60%

TecGym Pricing

  • Free Trial Not Available
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Betterlance CRM logo
CRM for Freelancers Write a Review
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What is Betterlance CRM and how does it work?

Betterlance CRM helps freelancers stay top-of-mind with clients and new leads. Keep track of all your clients and leads, get regular reminders to follow up, and use email templates to make it all quick, easy, and effective. Tap into the best source of more freelance income, your previous clients, and the existing network. They know you're busy running a freelance business, but don't let client communication slip through the cracks.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 70%
  • Reviews 60%
  • Momentum 60%
  • Popularity 66%

Betterlance CRM Pricing

  • Free Trial Available
  • Starts at $19.00. Offers Free-forever plan.
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SecretActionCRM logo
Customer Relationship Management Software focussing on Simplicity Write a Review
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What is SecretActionCRM and how does it work?

SecretActionCRM is a Customer Relationship Management (CRM) software for sales, marketing, and gamification. The tool places a focus on the simplicity of use and software smartness. It combines CRM and work management tools in a neat package. There are four tabs in the software where users can browse active due works, future works, completed works, and canceled works. Users can even search for a specific customer or work. The tool also helps users with basic and advanced marketing functions and collects customer information such as name, mobile number, and email without duplicate data. Users can create email or text campaigns in the panel and send texts or notifications to any customer individually, which can be generated by the tool automatically. It is possible for users to track their teams' working times using the optional clock-in and clock-off feature. Users can also change the status of their open tasks to completed or canceled and can even add notes.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 72%
  • Reviews 60%
  • Momentum 60%
  • Popularity 61%

SecretActionCRM Pricing

  • Free Trial Available
  • Offers Custom plan.
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Miss CRM logo
Customer Relationship Management Application Software Write a Review
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What is Miss CRM and how does it work?

With Miss CRM, you can increase your visibility into lead’s details, see a significant bounce in client service, satisfaction & customer retention than before. Get very detailed insights into your employee's activities and performance. Automate your SMS and Mail communication to optimize your communication.

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 65%
  • Reviews 60%
  • Momentum 62%
  • Popularity 72%

Miss CRM Pricing

  • Free Trial Not Available
  • Offers Free-forever plan.
Get Free Advice

Pricing Insights for CRM Software

  • The Average Cost of a basic CRM Software plan is $25 per month.

  • 51% of CRM Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 20% offer a Freemium Model Allows users to access basic features at no cost..

Overview

A (Customer Relationship Management) CRM Software helps businesses to manage their relationship with the customers while also providing various tools and features to convert leads into sales. A CRM software is very effective for any business as it brings a number of sales, marketing, and customer-facing functions at one single screen. It also stores details about your customers to help you in handling them better and, thus, ensuring a healthy relationship with your customers.

CRM Software Buying Guide: A Comprehensive Overview

Customer Relationship Management (CRM) software serves as a centralized hub for customer data, empowering businesses to streamline interactions, enhance customer service, and drive sales growth. However, the abundance of available options can make choosing the right CRM overwhelming. This guide aims to simplify the selection process by outlining essential factors to consider.

Understanding CRM Software

CRM software acts as a comprehensive tool that assists businesses in managing customer information, tracking interactions, and automating various sales and marketing processes. By centralizing customer data, it ensures accessibility across departments such as sales, marketing, and customer service, fostering seamless collaboration and informed decision-making.

Key Features to Consider

When evaluating CRM software, focus on the following key features:

  • Contact and Lead Management: Efficiently organize and track customer information, including names, addresses, communication history, and lead progression through the sales pipeline.
  • Sales Automation: Streamline sales processes with features like pipeline management, sales forecasting, and opportunity tracking.
  • Marketing Automation: Automate email campaigns, manage multi-channel marketing efforts, and track campaign performance to optimize results.
  • Customer Service Management: Provide exceptional customer service through ticketing systems, knowledge bases, and self-service portals.
  • Reporting and Analytics: Generate insightful reports and visualize key metrics to gain actionable insights into customer behavior and sales trends.
  • Integration Capabilities: Ensure seamless integration with other essential business tools like email, social media, and accounting software.
  • Mobile Accessibility: Access crucial CRM features on the go with a dedicated mobile app or responsive design.

Choosing the Right CRM Software

When selecting a CRM, consider the following factors:

  • Business Size and Needs: Small businesses may benefit from a user-friendly CRM with essential features, while larger enterprises may require a more comprehensive solution with advanced functionalities.
  • User Experience: Prioritize a CRM with an intuitive interface and customizable workflows to minimize the learning curve and adapt to your specific business processes.
  • Cost: Evaluate pricing models, including subscription-based, one-time payment, or freemium options, and consider the total cost of ownership, including setup, training, and ongoing support.
  • Security: Ensure the CRM adheres to data protection regulations and provides robust user permission controls to safeguard sensitive customer information.
  • Vendor Reputation and Support: Research the vendor's track record and customer support options to ensure reliable assistance and a positive experience.

Implementing CRM Software

Successful CRM implementation involves several crucial steps:

  • Define Your Objectives: Clearly identify the business goals you aim to achieve with the CRM, such as improved customer satisfaction or increased sales efficiency.
  • Evaluate CRM Options: Based on your requirements, shortlist CRM solutions that offer the necessary features and fall within your budget.
  • Request Demos and Trials: Take advantage of free trials or request demos to experience the software's functionality firsthand.
  • Involve Stakeholders: Include representatives from sales, marketing, and customer service in the decision-making process to ensure the CRM meets the needs of all departments.
  • Plan for Implementation: Develop a comprehensive implementation plan that encompasses data migration, user training, and process setup within the CRM.
  • Monitor and Optimize: Continuously monitor the CRM's performance, gather feedback, and optimize its usage based on insights and results.

Popular CRM Options

Several popular CRM solutions cater to different business needs:

  • Salesforce: A highly customizable CRM suitable for large enterprises with complex requirements.
  • HubSpot CRM: A free and user-friendly CRM with robust marketing automation features, ideal for small to medium-sized businesses.
  • Zoho CRM: Offers a balance of features, ease of use, and affordability, making it suitable for small to medium-sized businesses seeking an all-in-one solution.
  • Microsoft Dynamics 365: A powerful CRM integrated with Microsoft's suite of products, making it a good choice for companies already utilizing Microsoft tools.
  • Pipedrive: A visually appealing and straightforward CRM with a focus on sales pipeline management, well-suited for sales-driven small businesses.

Conclusion

Choosing the right CRM software is a critical investment in optimizing customer relationships and fostering business growth. By understanding your business needs, evaluating key features, and considering factors like cost and vendor support, you can select a CRM that aligns with your current requirements and scales alongside your business. Remember to involve stakeholders, plan the implementation carefully, and continuously monitor and optimize the CRM to ensure its success in achieving your business goals.

Features

Typical Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

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