SessionStack

About SessionStack

SessionStack's interactive co-browsing, pixel-perfect session playback, error notifications, automatic troubleshooting insights, and reporting tools, help to empower the support team to create the best experience for customers. Sessionstack helps to understand exactly what the user did without them saying a word. Regardless of location, industry or organizational structure, small and large support teams can leverage SessionStack's solution. Companies like Bazaarvoice, Sketchdeck, Texas.gov, and Infomedia are already using SessionStack.

Screenshots & Videos

Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

SessionStack Features

Show Feature Explanation

Session Recording

Enables one to record remote access and support sessions

JavaScript Error Detection

Helps to detect any error in JavaScript that is resulting in bugs on the website

Password Encryption

Encrypts the password for a better security

Real-time Activity Tracking

Enables tracking the status of online bidders along with their activities, etc.

Remote Control

Enables one to perform tasks on another computer located remotely with equal ease as is experienced while using one's own system

User Interaction Tracking

Identifies and tracks the visitors interaction on your websites

Ticketing

Offers an online ticket selling platform

Email Alerts

Enables alerts via email each time a form has been filled up and submitted

Diagnostic Tools

Helps to conduct performance testing and network configuration to a computer.

Live Chat

Allows you to instantly communicate with your customers on chats

SessionStack Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Starter Custom

Features

Documentation
Email support
Chat support
Help users real-time
Understand issues
See exactly what the user did
Craft custom recording rules
Analyze trends
Spot UX problems
Integrations

Enterprise Custom

Features

Includes features of starter plan, plus
Phone assistance
Guaranteed response time
Dedicated account manager
SLA

On-Premises Custom

Features

Includes features of Enterprise plan, plus
SessionStack setup assistance
SessionStack upgrade assistance

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 20/11/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SessionStack Pricing

SessionStack Alternatives

View All SessionStack Alternatives

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LiveSession Tool to Understand Customer Digital Experiences read more

4.7 59 user ratings

View Details

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Cohere Customer support made easy based on face-to-face interactions read more

View Details

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Hotjar Page Visitor Behaviour Insights Using Heatmaps and More read more

4.3 1,532 user ratings

View Details SessionStack Vs Hotjar

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TeStack A Solution to Optimize Server Side Experience read more

View Details

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zupport AI Transforming Customer Support with Seamless Automation and Precision read more

View Details

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClickStory Analyze the behavior of your website’s visitors read more

View Details

iterspace share feedback & report bugs in seconds read more

View Details

HockeyStack Measure Landing Page Conversions in Minutes read more

View Details

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SAAS First Revolutionize Customer Support with AI-Driven Excellence! read more

5 2 user ratings

View Details

OxeBox a modern paperless billing platform read more

View Details

SessionStack Reviews

User Rating

4.9/5 (Based on 67 Ratings)

Rating Distribution

Excellent
89.6%
Very Good
7.5%
Average
1.5%
Poor
1.5%
Terrible
0%

User Sentiments

Effective Bug Detection & Resolution, In-depth User Experience Insights, Easy Installation & Use, Powerful Session Replay

Missing Mobile App Support, Occasional Performance Issues, Limited Data Retention, Lack of Native Integrations

Do You Use SessionStack?

Write a Review

Review Summary

SessionStack is a powerful session replay tool that helps businesses understand and improve the user experience on their websites. Users consistently praise the tool's ability to record and replay user sessions, providing valuable insights into user behavior and identifying bugs and usability issues. The easy installation and intuitive interface make it accessible for both technical and non-technical users, while the detailed session replays capture every click, scroll, and interaction, allowing for a comprehensive understanding of the user journey. While some users highlight minor drawbacks like limited session recordings or occasional technical glitches, SessionStack's customer service team is consistently commended for its responsiveness and helpfulness.

Pros

Session replays provide indepth insights into user behavior, enabling superior understanding of website interactions.
Installation is straightforward and userfriendly, allowing for quick setup and immediate analysis.
The platform effectively captures user actions, including clicks, page loads, screen resizing, and text typing, offering comprehensive data.
Session Stack boasts exceptional customer service, providing helpful support and resolving issues efficiently.

Cons

Screen recordings can occasionally be sluggish or entirely black, although this happens infrequently.
The tool currently lacks support for Flutterbuilt mobile apps, limiting its functionality in certain scenarios.
The segmentation feature is still under development, and users may find it confusing or lacking in options.
While the free plan offers generous session recordings, the cobrowsing sessions are limited to ten per month.

SessionStack Reviews

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO