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SessionStack Reviews

User Rating

4.9/5 (Based on 67 Ratings)

Rating Distribution

  • Excellent

    89.6%
  • Very Good

    7.5%
  • Average

    1.5%
  • Poor

    1.5%
  • Terrible

    0%

User Sentiments

Effective Bug Detection & Resolution, In-depth User Experience Insights, Easy Installation & Use, Powerful Session Replay

Missing Mobile App Support, Occasional Performance Issues, Limited Data Retention, Lack of Native Integrations

Do You Use SessionStack?

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Review Summary

SessionStack is a powerful session replay tool that helps businesses understand and improve the user experience on their websites. Users consistently praise the tool's ability to record and replay user sessions, providing valuable insights into user behavior and identifying bugs and usability issues. The easy installation and intuitive interface make it accessible for both technical and non-technical users, while the detailed session replays capture every click, scroll, and interaction, allowing for a comprehensive understanding of the user journey. While some users highlight minor drawbacks like limited session recordings or occasional technical glitches, SessionStack's customer service team is consistently commended for its responsiveness and helpfulness.

Pros

  • Session replays provide indepth insights into user behavior, enabling superior understanding of website interactions.
  • Installation is straightforward and userfriendly, allowing for quick setup and immediate analysis.
  • The platform effectively captures user actions, including clicks, page loads, screen resizing, and text typing, offering comprehensive data.
  • Session Stack boasts exceptional customer service, providing helpful support and resolving issues efficiently.

Cons

  • Screen recordings can occasionally be sluggish or entirely black, although this happens infrequently.
  • The tool currently lacks support for Flutterbuilt mobile apps, limiting its functionality in certain scenarios.
  • The segmentation feature is still under development, and users may find it confusing or lacking in options.
  • While the free plan offers generous session recordings, the cobrowsing sessions are limited to ten per month.

AI-Generated from the text of User Reviews

Reviews
NS

Nistha S

August 14, 2024 Source: G2.com
it was amazing experience and made my job super easy
What do you like best about SessionStack?
i loved the user friendly feature of it and how it is very easy to use for anyone and everyone
What do you dislike about SessionStack?
i believe the visual presentation of sessionstack can be a little better
Recommendations to others considering SessionStack?
essionStack is a powerful tool that addresses the critical challenge of understanding user behavior and troubleshooting issues in real-time. By providing session replay, error tracking, and performance monitoring, SessionStack allows teams to visualize exactly what users experience, making it easy to identify and resolve issues without the guesswork.
What problems is SessionStack solving and how is that benefiting you?
Read more
MA

Mohammed-Mudassir A

August 12, 2024 Source: G2.com
A simple experience
What do you like best about SessionStack?
It was a comprehensive solution that allowed me to improve my shopify website.
What do you dislike about SessionStack?
Nothing to add - it was a great solution for me
What problems is SessionStack solving and how is that benefiting you?
it was giving me valuable insights to show where i was losing customers and how to improve it.
Read more
NB

Nikolay B

January 25, 2024 Source: G2.com
Very useful for detecting UI bugs
What do you like best about SessionStack?
Our team uses this for session replays, which has made us very efficient in detecting bugs.
What do you dislike about SessionStack?
Moreover, we gain a lot of valuable learnings straight from our engaged users, as the platform
Recommendations to others considering SessionStack?
has the ability to recognize trends and patterns in their behavior.
What problems is SessionStack solving and how is that benefiting you?
Nothing major at this point. Nonetheless, we could use some additional filters in their conversion
Read more
М

Мartin

July 31, 2023 Source: G2.com
Effective tool for website monitoring
What do you like best about SessionStack?
Almost flawless. I discovered a few glitches while using it though, but the customer service crew was usually very helpful.
What do you dislike about SessionStack?
Screen recordings can occasionally be sluggish or entirely black, but fortunately this does not happen very often.
What problems is SessionStack solving and how is that benefiting you?
Session replays provide a whole new layer of user behavior analysis, and SessionStack makes it available to everyone. With their interface, installation is very simple, which has allowed me to devote more of my valuable time to genuine analysis of our website.
Read more
VT

Verified User in Telecommunications

July 20, 2023 Source: G2.com
It helps me measure the adoption of new features Session Replays for the WIN
What do you like best about SessionStack?
SessionStack is the ultimate way for me to understand how my users are navigating and
What do you dislike about SessionStack?
interacting with our website. The tool has been designed to do this perfectly well.
Recommendations to others considering SessionStack?
I would like to use this for our mobile apps, which are built with Flutter, but so far SessionStack doesn’t support this.
What problems is SessionStack solving and how is that benefiting you?
It allows me to do more work with less people
Read more
KG

Kristen G

March 15, 2023 Source: G2.com
Game changer for bugs hunting!
What do you like best about SessionStack?
Its incredibly easy to search for users and watch their sessions. We love sending it to the development team so they can reproduce bugs.
What do you dislike about SessionStack?
Nothing so far. It's been very smooth to use
What problems is SessionStack solving and how is that benefiting you?
Customers will report bugs and (most of the time) developers have no idea where to start reproducing them. We use session stack to send recordings over to developers so they can see a play by play of how the bugs are reproduced.
Read more
BI

Bilyana I

March 8, 2023 Source: G2.com
A ton of valuable data
What do you like best about SessionStack?
SessionStack is simply fantastic. It helps me identify both usability and technical issues. It automatically records every user interaction and picks up everything - from delayed API requests, through slow page loading, to JavaScript issues and so much more.
What do you dislike about SessionStack?
The platform is unable to handle media files in the WebP format, and canvas is also not supported.
What problems is SessionStack solving and how is that benefiting you?
Session replay is fantastic on its own. But on top of it SessionStack adds powerful product analytics, allowing me to segment millions of user interactions in order to gain a better understanding of user experience and identify actionable common threads.
Read more
EA

Emil A

March 4, 2023 Source: G2.com
Unparalleled for optimizing websites
What do you like best about SessionStack?
It provides information on what my visitors are seeing and clicking, and how long they spend on each piece of content. You can see how significant this information is, especially if you want to optimize your website for a better user experience.
What do you dislike about SessionStack?
Everything is working OK thus far, however, I'd like email alerts or notifications when my segments change, otherwise, I risk missing out on critical insights.
What problems is SessionStack solving and how is that benefiting you?
SessionStack, with its built-in session replay engine, gives me a significantly narrower type of analysis, which provides a very precise overview of the visitors' behavior, allowing me to better tailor my website for selected target audiences.
Read more
CW

Chris W

March 1, 2023 Source: G2.com
Professional UX and design research
What do you like best about SessionStack?
Our visitors are often pretty picky when it comes to design quality, thus an improperly designed website may get them disengaged and cause them to leave as a result. With the help of SessionStack, we are able to increase conversion rates, decrease bounce rates, and receive unbiased feedback on the UX from our actual users.
What do you dislike about SessionStack?
The platform comes with a default data retention period of 30 days, which is quite short for us. Unfortunately there is no public pricing for a longer retention period on their website...
What problems is SessionStack solving and how is that benefiting you?
SessionStack captures all interactions of our visitors with our website, including user annoyance signals such as rage clicks, which is when someone repeatedly clicks on certain elements of our website. It can also identify when our users leave our website, which allows us to take the necessary precautions to prevent that in the future.
Read more
IZ

Ivo Z

February 28, 2023 Source: G2.com
Helps us convert more visitors into delighted customers!
What do you like best about SessionStack?
SessionStack is great for session replays and those allow us to watch exactly what our users were seeing and doing on our website.
What do you dislike about SessionStack?
Heat maps are the only thing I'm missing right now. Everything else is quite amazing.
What problems is SessionStack solving and how is that benefiting you?
In general, we use it to study user behavior in order to improve the usability and conversion rates of our website. Understanding a website visitor's behavior to predict buying intention is an efficient technique to target marketing operations in our context.
Read more

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