About SmartCRM

SmartCRM by Binotel is a comprehensive CRM system tailored for Ukrainian businesses, optimizing sales, client management, and communication. Its customizable sales funnel tracks deals from lead to closure, ensuring clear progress visibility. A centralized client database stores communication history, deal details, and customer needs for personalized engagement. Integrated telephony enables call handling, recording, and missed call tracking within the CRM, linking interactions to client profiles. Task automation generates daily task streams, minimizing manual effort, while advanced analytics provide reports on sales performance and trends for data-driven decisions. With a one-hour setup, unlimited 7-day support, and over 100 integrations, including Binotel’s Virtual PBX, SmartCRM is scalable and user-friendly. Pricing starts at 399 UAH/month per user, with a promotion offering two additional months free when ordering one month. Trusted by over 20,000 companies, including Nissan and BMW, it empowers sales teams, business owners, and customer service staff in retail, services, and B2B to enhance efficiency and drive growth.

Pricing

Free Trial Available
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Medium Business
Small Business

API Support

Available

Modes of Support

Business Hours, Online

SmartCRM Features

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CRM Features

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

Customization

Helps to customize the system for use in industry-specific use cases

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Referral Tracking

Track and manage your referred customers.

SmartCRM Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Smart CRM Others

UAH 399 per month

Features

License for 1 employee
Free customization and integration
No restrictions: number of transactions, data volume, storage periods, etc.

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Disclaimer: The pricing details were last updated on 14/07/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SmartCRM Pricing