RescueAssist

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About RescueAssist

RescueAssist (formerly GoToAssist) is a platform used to support customers with a simple plugin. Start a support session and send files in a live or unattended support session. Host up to 15 sessions simultaneously per technician. It integrates with Slack. Remote Teams, Small, Medium and Large companies make use of the software.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $55.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

83%
Momentum

65%
Popularity

81%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Modes of Support

24/7 (Live rep), Business Hours, Online

RescueAssist Features

Show Feature Explanation

Remote Access Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

Session Recording

Enables one to record remote access, support sessions, and meetings

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

File Transfer

Allows sending and receiving files

Feedback Collection

Helps in collecting feedback from users to assess the support

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

RescueAssist Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

RescueAssist $55.00 $69.00 per month

per Technician

Features

Web Console
File Transfer
Remote Diagnostics
Multi-Monitor Navigation
Multi-Session Support
Slack integration

Add-ons

Mobile Add-On : Only $20 per Agent Monthly

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 02/04/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about RescueAssist Pricing

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RescueAssist Reviews

User Rating

4.5/5 (Based on 381 Ratings)

Rating Distribution

Excellent
58%
Very Good
36.2%
Average
5%
Poor
0.3%
Terrible
0.5%

User Sentiments

User Friendly Interface, Fast Remote Connections, Seamless Screen Sharing, Reliable Remote Access

Unreliable Software, Occasional Connection Issues, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

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Review Summary

Users appreciate the remote access, screen sharing, and remote control capabilities of the software, which enable efficient troubleshooting and support. It is praised for its user-friendly interface, ease of setup, and compatibility with various devices and operating systems. However, some users have reported occasional connectivity issues, slow response times, and difficulty navigating the software's interface. Additionally, there is feedback suggesting that the pricing could be more flexible to accommodate different business needs.

Pros

Easy to use and intuitive interface for both technicians and customers.
Robust remote control capabilities, allowing technicians to access and control customer's devices efficiently.
Wide range of features, including file transfer, screen sharing, chat, and remote printing.

Cons

Occasional connection issues and lag, particularly when dealing with complex tasks or lowbandwidth connections.
Some customers have reported technical difficulties during remote sessions, such as freezes or crashes.
Limited support for some operating systems and devices.

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