LogMeIn Rescue

About LogMeIn Rescue

Rescue Enterprise Remote Support software is designed to tackle any challenge. Start a remote support session instantly on any device—mobile, tablet, or computer—with Rescue. Access system information, control devices, push configurations, and integrate with apps, whether in or outside the network. Built-in features like permission-based security, PIN validation, IP restrictions, data residency, SSO, AD Sync, and 256-bit AES encryption ensure top-notch protection. Rescue empowers help desk technicians to resolve issues quickly, even on inactive devices, minimizing interruptions. Its customizable interface allows enterprises to personalize every element of customer support, from branding and chat tools to the SDK and over 10 connection methods. Manage everything in a centralized command center, enabling custom security settings, session recording, real-time performance monitoring, and building unlimited user groups. Seamlessly integrate Rescue into the processes to deliver efficient, secure, and uninterrupted remote desktop support for the customers and employees..

Screenshots & Videos

Pricing

Free Trial Available
Starts at $108.25. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

83%
Momentum

60%
Popularity

71%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

LogMeIn Rescue Features

Show Feature Explanation

Remote Access Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

Standard Features

Session Recording

Enables one to record remote access, support sessions, and meetings

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

File Transfer

Allows sending and receiving files

Feedback Collection

Helps in collecting feedback from users to assess the support

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Access Control

Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role

LogMeIn Rescue Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Remote Device Support $108.25 $108.25 per month

$108.25 per Month billed Yearly

Superior remote desktop and mobile device support for IT and customer care teams from simple remote support troubleshooting to sophisticated workflows.

Features

Windows & Mac Remote Control
Unattended access
In Session Diagnostics
Agent Collaboration
Scripting
Mobile Support Add-on

Live Lens Custom

Rescue Live Lens is a standalone, zero-download, video-based support solution that allows IT and field service teams to seamlessly support equipment and environments remotely.

Features

Supports iPhone, Android & Windows devices
Browser-based, no application to install
Annotations
VoIP audio
Session transfer
Agent notes
Snapshots
Session recording & reporting
Secure cloud architecture

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 04/07/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LogMeIn Rescue Pricing

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LogMeIn Rescue Reviews

User Rating

4.5/5 (Based on 25 Ratings)

Rating Distribution

Excellent
48%
Very Good
52%
Average
0%
Poor
0%
Terrible
0%

User Sentiments

Remote Access, Ease of Use, Unattended Access, Robust Features

Connectivity Issues, Pricing, Mobile Support, Clunky UI

Do You Use LogMeIn Rescue?

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Review Summary

Overall, users appreciate LogMeIn Rescue for its remote access capabilities, ease of use, and quick setup. The software's ability to resolve issues promptly, its compatibility with various devices, and the option for unattended access are also praised. However, some users have faced occasional connection issues, limitations in file transfer functionality, and concerns about the pricing structure. Additionally, there have been reports of rare instances of slow response times or lags during remote sessions.