LogMeIn Rescue Reviews

Unattend remote connection to me is by far the most useful feature to me. I configure it on my "problem children" that way I do not require them to be at the desktop when I work on their devices.

The only think that I have had issues with. and this is very rare these days is when their graphics were not clear on my side, but since the pandemic and everyone seems to be on a faster (fiber)connection these days, I do not have that problem anymore.

The biggest problem that LMI solves for me is being able to access end users devices immediately when they have an issue. This is an invaluable time saver, and allows me to get my users back to work quickly and efficiently.

It's easy access to users computer with admin accessibility

Sometimes the the we browser is not accessible easily. But the desktop app is best to use

It's almost good.

Rescue lens app which help you to access user mobile camera and guide the user

Nothing as of now great tool I must recommend

We can resolve problems sitting from different countries

How easy it is to start a session and explain to external users how to get our support tech into their machines to assist them when their needs.

I dont have any dislikes with Rescue. We have successfully used this product for multiple years.

Remote employee use to access on premise information and date and remote support assistance.

I think the biggest benefit to using Rescue is how simple it was for my company to adapt to using it. It provided an immense help to our staff, and in turn made for a positive customer experience in the end. The ability to connect remotely to our customers when they need help made this without a doubt our main go-to tool.

Plus, it goes without saying it was very user-friendly as well.

The only main issue we had with it, and it caused us to address our hardware as a staff was the compatibility issue. A lot of employees used android, and some used IOS. I felt, and a lot of staff felt they got a different experience depending on which one they used.

It solved one main problem and that was the lack of ability to easily connect with our clients. I feel that Rescue did just that. It rescued us from a place where we were unsure if we could help to the best of our abilities, and made it so easy to do so. It is benefitting us through all of the positive feedback our clients have given us, coupled with a positive response from our people in the office and working remotely!

I find that this software is very intuitive both for support reps and users. We use it mainly to support our end users and find that in terms of functionality, it checks everything we need. One of their latest features the "calling card" was a really great idea as it allowed users to request support. Those who aren't interested in that feature can just not disable it.

In addition to that, there are collaboration tools between support reps to help each other when working with a user. I've used this plenty of times when I was scratching my head on an issue and had to have a second pair of eyes look at it. Sometimes it was a quick fix and thankfully LogMeIn Rescue makes it even easier.

I don't really have too many issues with LogMeIn Rescue. The quality and features are there and are functional. As I mentioned in the best about Rescue, it satisfies all our requirements.

This tool allows us to connect with users and elevate privileges for advanced system tasks.

Love the ease of which we can connect remotely to our clients and help resolve their issues.

The ability to voice chat with a client in one connection instead of multiple.

By allowing us to connect remotely to our machine, we can resolve issues or gather the information to resolve problems immediately. Previously we had to ship the complete device back or go on-site to resolve the clients' issue.

It was easy to setup. The tools in Admin Center allowed for the creation of easily deployed install packages. The setting allowed us to safely have external technicians remotely connect to help troubleshoot issues with their products.

The price was steeply increased from the software we previously used for remote support. I do not like the monthly/annual licensing structure. I was lucky in the at accounting did not force us to purchase based on price comparisons.

My team supports manufacturing operations globally. We develop custom hardware and software for use in factories and need to remote connect to the machines deployed on the factory floors to provide support for the technicians onsite.

I use it almost daily to connect with clients or friends, family, etc. Easy to walk people through the connection process, and easy to set up anyone for "automatic" connection, if they wish. When I've had a problem connecting to someone, I've always been able to get a tech on the phone to help.

Doesn't work with older Macs as well? I've never been able to get a couple older Macs connected.

client issues - I help people with their computers for a living.

It is easy to use. Once you enter pin into rescue app helpdesk team can get access of your mobile device. It is helpful to install any app or to configure email id.

We are using it since last 3 years and we didn't faced any issue with it till now.

We have organization app and email ID for our employees which needs to be configured on mobile using remote access. Rescue enabled us to remotely access mobile devices for quick installation and configuration.