Regal Alternatives: Top 10 Contact Center Operations Software in 2025

The 8x8 X Series is a cloud-based communication platform that enables businesses of all sizes to communicate via text messaging, audio calls, and video conferencing. Employees can use the team messaging module to build project-specific public and private chat rooms to share files, keep track of conversations, and hold meetings, among other things. Supervisors can use the operator switchboard to record conversations and barge or whisper during sales calls with the 8x8 X Series. To collaborate on projects, team members can use the video conferencing tool's screen sharing and remote desktop control capabilities. Additionally, the voicemail to email feature allows employees to get emails with voicemail transcripts and audio samples. The 8x8 X Series integrates with a variety of third-party applications, including Zendesk, NetSuite, and Dynamics. It also offers mobile apps for iOS and Android, allowing staff to oversee operations from anywhere. Pricing is accessible upon request, and customer service is available by phone, email, documentation, and live chat.

LivePerson connects traditional call centers with a digital-first, AI-powered customer experience. By accelerating contact center transformation, it boosts agent productivity and enables personalized interactions. The platform strikes the right balance between human agents, intelligent automation, and Conversational AI across voice and messaging channels. It provides deep insights from every conversation, helping businesses understand customer needs and emotions, thereby enhancing the overall experience. Trustworthy AI ensures consistent responses, allowing agents to review and approve AI-generated replies. LivePerson enhances agent tools, provides real-time context, and increases supervisor visibility for streamlined workflows. Integration with single sign-on (SSO) improves inquiry handling, while personalized workspaces offer multi-language support for global reach. The platform quickly unifies customer experiences across various channels, and its Analytics Studio turns calls and messages into actionable data, offering valuable insights into customer behavior. LivePerson is a reliable partner for delivering exceptional customer experiences efficiently.

VoiceGenie is a cutting-edge Generative AI-powered voice bot designed to transform sales engagement and drive results effortlessly. Acting as a virtual sales representative, it initiates meaningful conversations with buyers, fostering brand awareness and cultivating lasting connections that outshine competitors. With VoiceGenie, businesses can streamline lead nurturing and lead qualification, ensuring prospects receive attentive, personalized interactions at every stage of the funnel. Its ability to educate buyers, address misconceptions, and provide tailored product discovery experiences makes it an invaluable tool for demand generation. VoiceGenie also simplifies appointment scheduling and meeting setups, allowing teams to focus on strategic goals. By combining empathy with advanced AI, VoiceGenie enhances sales processes while delivering human-like engagement making it the perfect solution for businesses aiming to establish brand awareness, optimize lead management, and convert more effectively all on autopilot.

Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time. Two-way business texting and IVR toolset with recording are available. The tool also features a live dashboard updated in real-time with data such as key performance indicators. There are workflows and actions can be set to be triggered on many events. Form capture is another feature facilitating lead intake/outreach automation and the Contact manager functions like a limited functionality CRM. Team management is available with the capability to handle unlimited users and agents. Users can also create view-only reports and have access to advanced routing based on simultaneous and sequential rules. Moreover, an open API creates many integration possibilities.

Zoho Voice transforms business communication with high-quality global voice connectivity. Obtain local and toll-free numbers based on country or operational regions, enabling customers to make toll-free calls effortlessly. Provide personal numbers with local area codes for individual users and enjoy unlimited free incoming calls worldwide. Efficiently manage contacts in bulk, access detailed call logs for insights, and track customer interaction trends. Enhance customer service with IVRs, custom messages, and effective call routing. Initiate cost-effective outbound calls and send SMS effortlessly. Organize agents into teams, monitor their performance, and perform real-time quality checks by tuning into calls. Automate outbound campaigns, block spam numbers, and record calls for quality assurance. Set timezone-specific working hours and manage after-hours calls with voicemail. With text-to-speech capabilities in 16 languages and detailed call history reports, Zoho Voice ensures seamless, professional interactions that help business thrive.

Channels is a data-driven phone system that lets you know who exactly is calling, so you're always prepared. Integrate it into your current workflow and connect it with your favorite apps like Shopify, Magento, Pipedrive, HubSpot, and more. Thanks to features like Welcome Message, IVR, Call Recordings, and International Phone number you'll be able to build a fully functioning, reliable, and remote-ready helpline for your customers. With the Chrome Extension, your sales team can make calls from any web page they will be browsing - either a CRM or a marketplace, and you name it.

Streamline their contact center with klink.cloud’s all-in-one platform, meticulously designed to enhance customer interactions and boost operational efficiency. By integrating telephony, social media, SMS, email, video calls, and CRM into a unified dashboard, klink.cloud empowers customer service agents to effortlessly switch between channels and manage customer histories with ease. This approach ensures consistent, personalized support and rapid response times, no matter where customers reach out from. The platform’s robust omnichannel dashboard automates repetitive tasks, intelligently routes interactions to the most suitable agents, and provides advanced analytics for customer interactions. This not only maximizes efficiency but also minimizes effort, resulting in increased productivity and higher customer satisfaction. With built-in features for internal communication and ticket assignment, collaboration among support teams becomes more straightforward and effective. Unlock valuable insights into customer preferences and behaviors, allowing agents to engage on a deeper, more personal level and cultivate lasting relationships and loyalty.

Make phone calls your new marketing and sales data. Volumes, sources and calendar of calls, detection of missed calls, data by sector: this new gold mine is waiting for you.

Squaretalk is a low-cost, scalable, and easy-to-use cloud communications platform that provides your sales and support teams with powerful capabilities to increase efficiency and productivity. Your sales and support reps will be able to operate efficiently from anywhere and via the channels that your customers choose. With access to local, mobile, and toll-free numbers in over 100 countries and 3,400 area codes, you can quickly establish a global presence. With the native connectors or custom API for computer telephony connection, you can seamlessly link all of your preferred products, such as Zoho, Salesforce, or other popular CRMs. Automations and integrations are made simple with this versatile and secure call center software. Because it's so straightforward, you'll have more time to focus on other aspects of your business. Your sales and support staff will have powerful capabilities to operate efficiently from anywhere and via the channels your customers prefer with this affordable, scalable, and easy-to-use communications platform. Squaretalk is ideal for BPO call centers, businesses with proactive sales, customer service, and retention teams, traders, telemarketers, market researchers, insurance agents, and financial advisers, among others.

UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs.

Variphy is a call analytics and reporting software that enriches CDR reports and calls by providing dashboards, widgets, and wallboards that can be fully customised. Administrators, agents, and supervisors may use web-based reports to get real-time facts on whatever screen they require in a single dashboard. Variphy's full potential may also be unlocked through expanded advisory services that assist in achieving one's objectives more quickly. The Variphy Cloud assists in keeping data organised on a single platform, as well as analysing, searching, and reporting data with ease. Variphy's remote phone control feature saves time resolving end-user issues and boosts productivity. Change management and reporting, as well as inventory management, are examples of such functions. Variphy enables users to see, search, analyse, and report on all Cisco Collaboration data from a single access point. It includes robust and highly flexible advanced analytics to offer a standardised solution for all Cisco Collaboration metrics.

The unrivaled CRM integration of CloudCall unifies your interactions, improves data quality, boosts efficiency, and records all talks. Their integration allows you to work smarter rather than harder, which saves you time and money. They created easy features in their integrations to help you get the most out of your CRM. You can increase your efficiency with CloudCall by making calls with a single click from your CRM or business software. Uploading prepared contact lists into the dialer can help you increase your calling activity. This will automatically dial through the list, allowing you to spend more time talking to your contacts. Local Presence, which allows you to dynamically show a number that is local to the area you are calling, improves pick-up and connection rates. With a single click, you can even leave a pre-recorded voicemail. You'll be able to leave well-composed messages with up to 5 pre-recorded messages, boosting the possibility that your contacts will call back. With CloudCall, you get all of this and more.

Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details.

3CX is a robust business communication software that helps companies to conduct remote business meetings, reply to service customer requests and work with more efficiency. The software is specially built for teams who are working remotely. It enables employees to make seamless video calls with the help of presentation and remote assistance tools. With a live chat facility, users can convert their visitors into leads, increase the frequency of communication with customers and enhance the overall experience, adequately. Moreover, a full-featured PABX system, offered by 3CX includes call queues, web conferencing and a built-in video call generation facility, enabling employees to boost customer services on the go. Employees can even reply to business SMS, website and Facebook messages, chat with co-workers, make or receive calls and start video calls to ensure customer satisfaction in every possible way. The software can also be used to send and receive instant text messages via a designated business phone number so that employees don’t have to use their personal mobile numbers.

Synthflow revolutionizes communication with its effortless human-like AI phone call system. Designed for simplicity and efficiency, it enables businesses to build no-code AI voice assistants that seamlessly integrate with existing CRMs. Features like AI Receptionist and Automated Appointment Booking ensure every caller is greeted professionally, questions are answered accurately, and appointments are scheduled instantly. Through intelligent Outbound Lead Qualification, AI voice agents connect sales teams with high-quality leads, asking the right questions to gather essential information. The Comprehensive Dashboard allows easy management of Contacts, tracking calls, and setting Custom Actions for personalized customer experiences. Enhanced Assistant Teams ensure businesses can scale their operations effortlessly while managing client tasks and usage through transparent billing. Post-call processes like Customer Feedback Collection offer automated insights to refine services further. Whether handling multiple human transfers or managing Post Call Actions, Synthflow ensures optimal support with its 24/7 availability.

Intradiem software is an AI-Powered Productivity Solution used to integrate with Call Center and Workforce Management Software for workflows. The software offers tools to manage schedule and monitor contact center data in real time. The Average Handle Time (AHT) used to monitor agent state data for better assistance of customers. Collaborate with your team to measure productivity with call handing. Small, Medium companies make use of the software.

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies.

StringeeX is an omnichannel contact center that offers a smart call solution, which helps businesses to understand their customers better and improve sales. With StringeeX, users can automatically sell better by distributing calls to each agent, controlling the call quality, improving work efficiency and looking into call effectiveness. One can optimize the investment costs by zero infrastructure investment and operational costs. Besides this, one can easily improve the quality of PBX and hotline sales service with ease. Users can download every call recording, get real-time reports and statistics of the same too. In addition to that, this software renders smart customer engagement at all times, and one can call them just at a click from the web. Some of the primary features include voice call, live chat, email, ticket management, Facebook fan page management, reports/statistics, customer contact management, etc. With this CRM platform, a call center business can save up to 50% of call charges, while doubling up the rates of deal closures.

GenieTalk.ai is an AI-based communication platform that allows companies to make better personal connections with their customers. It is a multi-solution conversational platform that includes voice calls, chats and emails, helping enterprises to build more meaningful and personalised conversations with their clients. These interactive conversational methods reduce response time, draw precise feedback and help to provide an accurate solution to each customer. It helps businesses to focus on customer experience and leave a positive impact on them. The software provides a separate window to each customer and enables the agents to offer specific and problem-based solutions. With AI technology, to protect the customer’s data, GenieTalk.ai gives attention to how data is being collected, shared and used. Users also get real-time access to crucial information and step-by-step instructions to resolve tough and specialised calls with ease. The platform is an appropriate solution for industries like automobile, education, eCommerce, healthcare, contact centres, etc.

Introducing AnswerFlow AI, the revolutionary ChatGPT designed especially for businesses. Here at AnswerFlow, we understand the power of advanced language models in transforming the way to interact with the customers and automate the daily tasks. With AnswerFlow AI, can take the company's communication and efficiency to unparalleled heights. AnswerFlow AI is a fully-customized solution that caters specifically to the business needs. With its cutting-edge technology, it is capable of understanding and responding to queries in a way that is indistinguishable from human conversation. No longer will the customers have to wait for assistance, as AnswerFlow AI provides prompt and accurate responses, making them feel heard and valued. AnswerFlow AI extends beyond answering queries, offering insights from company data, empowering informed decisions and ensuring a competitive edge. Experience the future of communication and automation using AnswerFlow AI.