Intradiem

About Intradiem

Intradiem software is an AI-Powered Productivity Solution used to integrate with Call Center and Workforce Management Software for workflows. The software offers tools to manage schedule and monitor contact center data in real time. The Average Handle Time (AHT) used to monitor agent state data for better assistance of customers. Collaborate with your team to measure productivity with call handing. Small, Medium companies make use of the software.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Intradiem Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Intradiem Custom

Features

Adherence & Staffing Solution
Agent Engagement
Back Office
Business Impact Reporting
Call Handling
Workflow Assistant

Disclaimer: The pricing details were last updated on 17/02/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Intradiem Pricing

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Intradiem Reviews

User Rating

4.4/5 (Based on 88 Ratings)

Rating Distribution

Excellent
63.6%
Very Good
21.6%
Average
11.4%
Poor
1.1%
Terrible
2.3%

User Sentiments

Real-time data visibility, Efficiently automates tasks, User-friendly interface, Improved employee productivity

Software glitches and bugs, Inaccurate reporting, Implementation challenges, Occasional system outages

Do You Use Intradiem?

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Review Summary

User reviews of Intradiem highlight its potential for automating tasks and improving workforce management in call centers. Many users praise its ability to schedule training, optimize agent time, and provide real-time data and alerts. However, some users express frustration with technical glitches, implementation challenges, and limited reporting features. While Intradiem offers a valuable solution for contact center management, users suggest careful consideration of integration and support needs before implementation.

Pros

It allows for quick and easy scheduling of training for large groups.
The support from the Intradiem team is incredible, especially Julia.
It helps maintain team performance by informing supervisors when reports are in.

Cons

It doesn't always update in WFO as it should, requiring manual submission of exceptions.
There are many Intradiem features not yet supported by our systems.

Intradiem Reviews

AI-Generated from the text of User Reviews

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