Intradiem Reviews

I love that it helps my team stay on track even when i cannot monitor them.

It doesnt always update in WFO as it should and exceptions still have to be submitted in some cases.

It helps keeps my advocates on track by notifying them of long hold, acw, and call times. It ensure we get our CBT's completed on time.

its easy to find job opening, is a company on a mission for customer support is really eassy to get a number of features and ease of implememtation to find a career of what you like.

nothing so fgar what ever they have out there is a frenquency of use.

to find the job or career the i want to work on.

I like how i saves time by moving the break and lunch time. I also like how it forcasts and plans prep time and courses to be taken. Managers have less things to do as Intradeim takes care of all the excpetions. The team has been really helpful and gave us alot of job aids that would advisors and leaders.

Always being alert to read to the notifictaions to avoid missing out on the opporiunity.

less work for team managers and work force staff.

I like the schedule accuracy as it keeps me on schedule.

I do not like that it sends an email to superviosr when i fail to signin.

It helps me stay on task for meetings, breaks and lunches.

I like that Intradiem is forever adpateing to the rapid change of todays technology. Its easy to use and has alot of features.

I dont have anything i dislike but theres always from for growth

To make the proper changes for breaks

Great tool to keep track of daily activities acvities.

Too many spam emails. The emails keep changing the subject

Keeps track of hold times, and out of desk times, so we can use these bullets in coaching sessions.

Great product, stable platform, and liked by both advocates and supervisors. Greatly improves adherance goals. Pleasure to work with and good support.

Could use more functionality with newer telephony systems i.e. five9

adherence

It helps to keep track of tasks when you are managing a remote team

I haven't found a down side yet. I use it daily

I am able to see when an employee has time available for meetings and or coachings

I like how Intradiem alleviates some of the manual work we need to do which allows us to focus on other things. I'm a big proponent of using technology to make our jobs more efficient, Intradiem helps us do just that.

I wish there were more customizable cabalities within Intradiem, particularly in setting up assignments. Some of the ways we filter out targeted recipients of Intradiem alerts are very cumbersome and time consuming.

The biggest benefit in using Intradiem is its ability to plot assignments, breaks and lunches etc... on the employees' schedule. This could be a very time consuming task especially within a big contact center. Intradiem helps us save so much time with this.

I like the pop ups that help me stay organize and remember my holds and stuff like that

I like the use of it and have not found any problems so far

it reminds me of my times and stay organized