Zoho Voice

About Zoho Voice

Zoho Voice transforms business communication with high-quality global voice connectivity. Obtain local and toll-free numbers based on country or operational regions, enabling customers to make toll-free calls effortlessly. Provide personal numbers with local area codes for individual users and enjoy unlimited free incoming calls worldwide. Efficiently manage contacts in bulk, access detailed call logs for insights, and track customer interaction trends. Enhance customer service with IVRs, custom messages, and effective call routing. Initiate cost-effective outbound calls and send SMS effortlessly. Organize agents into teams, monitor their performance, and perform real-time quality checks by tuning into calls. Automate outbound campaigns, block spam numbers, and record calls for quality assurance. Set timezone-specific working hours and manage after-hours calls with voicemail. With text-to-speech capabilities in 16 languages and detailed call history reports, Zoho Voice ensures seamless, professional interactions that help business thrive.

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Pricing

Free Trial Available
Starts at $34.0. Offers Free-forever and Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Online

Zoho Voice Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Solo (Business Phone) Free

(Call charges applicable)

Features

All-in-one dashboard
Inbound & Outbound calls
Contacts module
Call action handler
Call detail records (CDR)
Call recording & storage*
Voicemail
Voicemail Transcription*
Native integrations with Zoho apps
Mobile apps, Desktop apps, and ZDialer browser extension
250 free outgoing mins/month#
Single-level IVR#
Call queues#
SMS#
Agent-to-agent calling#
Call transfer#
Business hours & Holidays#
Dynamic call recording#
Desk phone integration#
Headphone integration (Jabra and Poly)#
Additional users**
Queue performance metrics **
Power dialer **

Note:

#Only for Solo accounts with Additional Users.
** Available as an Add-on

Team (Business Phone) $100.00 $120.00 per month

Up to 10 users

(Call charges applicable)

Features

Includes features of Solo plan, plus
1,000 free outgoing mins/month
Single-level IVR
Call queues with different ring strategies
SMS
Call branding
Call notes & Call disposition
Business hours & Holidays
Dynamic call recording
Direct extension dialing
Desk phone and Headset integrations
Power dialer **
Queue performance metrics **
Additional users**

Add-ons

Additional users: $24 per User billed Monthly
Power Dialer: 10 credits per User per Month
Queue Performance Metrics: 10 credits per User per Month

Office (Business Phone) $300.00 $360.00 per month

Up to 30 users

(Call charges applicable)

Features

Includes features of Team plan, plus
2,000 free outgoing mins/month
Power dialer **
Queue performance metrics **
Additional users **
Includes features of Add-ons

Corporate (Business Phone) $1,000.00 $1,200.00 per month

Up to 100 users

(Call charges applicable)

Features

Includes features of Office plan, plus
5,000 free outgoing mins/month
Power dialer **
Queue performance metrics **
Additional users **
Includes features of Add-ons

Basic (Enterprise Telephony) $34.00 $39.00 per user / month

(Call charges applicable)

Features

1,000 free incoming mins/license/month
250 free outgoing mins/license/month
All-in-one dashboard
SMS
Multi-level IVR
Live call tracking
Call queues with different ring strategies
Call action handler
Call detail records (CDR)
Dynamic call recording with storage *
Agent-to-agent calling
Contact management
Voicemail and Voicemail drop
Voicemail Transcription*
Call notes & Call disposition
Call branding
Business hours & Holidays
Desk phone and Headsets integrations
Native & telephony integrations with Zoho apps
Mobile apps, Desktop apps, and ZDialer browser extension.
Call monitoring **
Power dialer **
Queue performance metrics **

Add-ons

Call Monitoring: 10 credits per User per Month
Power Dialer: 10 credits per User per Month
Queue Performance Metrics: 10 credits per User per Month
Upgrade Telephony Agents: 15 credits per User per Month

Note: ** Available as an Add-on

Standard (Enterprise Telephony) $49.00 $59.00 per month

$49 per Admin & 10 Telephony Agents per Month billed Yearly

$59 per Admin & 10 Telephony Agents per Month billed Monthly

(Call charges applicable)

Features

Includes features of Basic plan, plus
10 free telephony agents/license
1,000 free incoming mins/license/month
250 free outgoing mins/license/month
Call monitoring **
Power dialer **
Queue performance metrics **
Upgrade telephony agents **
Includes features of Add-ons

Contact Center (Enterprise Telephony) $74.00 $79.00 per month

$74 per Admin & 10 Telephony Agents per Month billed Yearly

$79 per Admin & 10 Telephony Agents per Month billed Monthly

(Call charges applicable)

Features

Includes features of Standard plan, plus
10 free telephony agents/license
2,500 free incoming mins/license/month
500 free outgoing mins/license/month
One free local number for each license
Call monitoring
Power dialer
Queue performance metrics
Upgrade telephony agents**
Advanced Noise Cancellation
Includes features of Add-ons

Truly Unlimited Plan * Custom

Get flexible pricing on the Truly Unlimited Plan tailored to meet the organization's needs. Available only for US and Canada region users.

* Inbound call charges for toll-free numbers may vary based on the requirements

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Disclaimer: The pricing details were last updated on 02/09/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoho Voice Pricing