Bigin by Zoho CRM

About Bigin by Zoho CRM

Bigin by Zoho CRM is a refreshingly simple CRM built with small businesses, startups and growing teams in mind. It is designed to be intuitive and easy to use, helping you bring all your customer-facing operations—including sales, marketing, onboarding, delivery, and support—all into one place. Bigin lets you manage every important interaction and customer relationship with ease—no more switching between spreadsheets or dealing with overly complicated tools. Over 30,000+ businesses globally trust Bigin to simplify their processes and strengthen their customer relationships. Whether you are just starting out or scaling up, Bigin gives you the features you need to keep growing!

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Pricing

Free Trial Available
Starts at $7.0. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

85%
Momentum

62%
Popularity

79%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

Small Business

API Support

Available

Modes of Support

Business Hours, Online

Bigin by Zoho CRM Awards

# 11 Most Popular Software CRM Software
Q2 2025

# 14 Highly Rated Software CRM Software
Q1 2024

# 14 Fastest Growing Software CRM Software
Q1 2024

# 15 Most Popular Software CRM Software
Q1 2024

# 14 Highly Rated Software CRM Software
Q1 2023

Bigin by Zoho CRM Features

Show Feature Explanation

Show Missing Features

CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Bigin by Zoho CRM Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Free Free

Start with free plan and upgrade only when need additional features.

Features

Single Pipeline
500 Records
Contacts, Products & Activities Management
Automations (3)
Built-in Phone
Third-party Phone Integration
Standard Dashboard - Charts & KPIs
Developer APIs
Zapier, Zoho Desk, Zoho Campaigns, and Zoho Forms Integration
Apps for iOS, iPadOS, Android and macOS
Booking and appoinment scheduling (1)

Express $7.00 $9.00 per user / month

$7 Per User Per Month Billed Yearly

Features

Includes Features of Free Plan, Plus
Team Pipelines (3)
50,000 Records
Email & WhatsApp Business Integration
Automations (30)
Mass Emails with Email Insights
No-code Forms for Contacts & Pipelines
Customizable Dashboards with Charts and KPIs
10 Custom Fields/Module
Zoho Books, Invoice and Zoho Meeting Integration
Google Workspace, Microsoft 365, Teams, Zoom Meeting, Mailchimp and X integration
Facebook, Instagram, LinkedIn, Tik Tok Leads Ads Integration
Booking and Appoinment Scheduling (1)

Premier $12.00 $15.00 per user / month

$12 Per User Per Month Billed Yearly

Features

Includes Features of Express Edition Plan, Plus
Team Pipelines (5)
100,000 Records
Advanced Field Types
Advanced Automation (50)
Payment Links
Stage Transition Rules
Global Selling with Multiple Currencies
Customizable Dashboards - Target Meter
25 Custom Fields Per Module
Cleanup Duplicates
Booking and Appoinment Scheduling (1)

Bigin 360 $18.00 $21.00 per month

$18 Per User Per Month Billed Yearly

Features

Includes Features of Premier Edition Plan, Plus
Team Pipelines (15)
1 Million Records
Email-In Pre-installed with 5 Aliases
Advanced Automation Rules (100)
File Cabinet Pre-installed with 5 GB Storage
50 Custom Fields/Module
1000 Mass Mails Per Day
Highest Limits for Features
Booking and Appoinment Scheduling (100)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 18/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Bigin by Zoho CRM Pricing

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Bigin by Zoho CRM Reviews

User Rating

4.7/5 (Based on 544 Ratings)

Rating Distribution

Excellent
73.3%
Very Good
23.7%
Average
2.4%
Poor
0.2%
Terrible
0.4%

User Sentiments

Ease of Use, Affordable Pricing, Effective Sales Pipeline Management, Seamless Gmail Integration

Limited Integrations with third-party apps, Limited Customization Options, Occasional Software Bugs/Glitches, Inadequate Customer Support

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Review Summary

Many users appreciate Bigin's simplicity and ease of use, citing its user-friendly interface and intuitive design as key strengths. The software's customizable features and ability to integrate with other business tools are also frequently praised. However, some users have encountered challenges with the system's limited reporting capabilities and occasional technical issues. Additionally, a few reviewers have expressed concerns about the software's pricing structure and the lack of certain advanced features found in competing products.