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ngDesk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • ngDesk pricing starts at $4/month, which is 79% lower than similar services.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

ngDesk Free

Features

  • Unlimited Users and Agents
  • Chatbots
  • Unlimited Tickets and Chats
  • Custom Modules
  • Knowledge Base
  • Escalations and Schedules

Team $4.00 $4.00 per user / month

Features

  • Includes features of Cloud plan, plus
  • Installed on Premise (25 users min.)
  • 24/7 Priority Support
  • Migration and Setup
  • CRM Integrations

Enterprise $7.00 $7.00 per user / month

Features

  • Includes features of Premise plan, plus
  • Custom Development and Plugins
  • GDPR, PCI, HIPPA, SOX Compliant
  • Single Sign On
  • Private Instance
  • Installed on Premise (25 users min.)

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 02/09/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

ngDesk FAQs

How much does ngDesk cost?

The pricing for ngDesk starts at $4.00 per user per month. ngDesk has 2 different plans:

  • Team at $4.00 per user per month.
  • Enterprise at $7.00 per user per month.

      • ngDesk also offers a Free Plan with limited features.

      Learn more about ngDesk pricing.

Does ngDesk offer a free plan?

Yes, ngDesk offers a free plan.

Learn more about ngDesk pricing.

Compare ngDesk Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
ngDesk ngDesk 4 per month per user ngDesk Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
ReadyDesk ReadyDesk 9 per month per user + ReadyDesk Pricing
Sitehelpdesk Sitehelpdesk - - - + Sitehelpdesk Pricing
LabiDesk LabiDesk 79 per month - + LabiDesk Pricing
BoldDesk BoldDesk 12 per month - + BoldDesk Pricing
CRMdesk CRMdesk - - - + CRMdesk Pricing
Halo Service Desk Halo Service Desk 40 per month per user + Halo Service Desk Pricing
LiveAgent LiveAgent 15 per month - + LiveAgent Pricing
AzureDesk AzureDesk 33 per month per user + AzureDesk Pricing

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ngDesk Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    89%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Document Storage

Helps in storing the documents electronically and in a systematic way

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

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