ngDesk

About ngDesk

ngDesk is a versatile customer service, marketing, and sales solution that enables you to simply automate your procedures for an enhanced user experience. It provides smart tools and features for asset management, IT management, sales management and support management, all in one place. ngDesk centralizes your ticket handling, making it easier and faster to handle problems and keep your agents and customers satisfied. ngDesk live chat makes it simple to interact and delight your customers across several platforms, including the social, mobile, and web. Customers and agents can quickly and easily discover answers to their inquiries with ngDesk's knowledge base and self-service site. You can manage all your software and hardware assets in one place and obtain insights to help you save money and stay compliant. ngDesk's CRM is built on an all-in-one platform that combines sales pipelines, processes, and quotes. You can use enticing email marketing to keep your consumers interested. Additionally, you can increase the number of visits to your website, create more leads, reduce sales cycles, and enhance customer service with ngDesk.

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Pricing

Free Trial Available
Starts at $4.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%
Reviews

72%
Momentum

62%
Popularity

71%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

ngDesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Document Storage

Helps in storing the documents electronically and in a systematic way

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

ngDesk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

ngDesk Free

Features

Unlimited Users and Agents
Chatbots
Unlimited Tickets and Chats
Custom Modules
Knowledge Base
Escalations and Schedules

Team $4.00 $4.00 per user / month

Features

Includes features of Cloud plan, plus
Installed on Premise (25 users min.)
24/7 Priority Support
Migration and Setup
CRM Integrations

Enterprise $7.00 $7.00 per user / month

Features

Includes features of Premise plan, plus
Custom Development and Plugins
GDPR, PCI, HIPPA, SOX Compliant
Single Sign On
Private Instance
Installed on Premise (25 users min.)

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Disclaimer: The pricing details were last updated on 02/09/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ngDesk Pricing