Hiver Pricing: Cost and Pricing plans

Hiver Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Collaboration Software

The Average Cost of a basic Collaboration Software plan is $8 per month.
40% of Collaboration Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 53% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

Lite Others

₹1100 per user per month billed monthly,
₹800 per user per month billed yearly

Features

10 Shared Labels tooltip
2 Shared Email Inboxes
Unlimited Tags
1 Alias per Shared Inbox
Unlimited Email Templates
Private Views
Add upto 10 Users
Conversation IDNew
Live chat
Knowledge Base
WhatsApp channel
Contacts
Shared Drafts
Email Notes
Collision Alerts
Collaborators tooltip
Approvals
Permalinks
Default Access Control tooltip
iOS & Android Mobile Apps
Onboarding Assistance
24x7 Chat & Email Support

Pro Others

₹2800 per user per month billed monthly,
₹2200 per user per month billed yearly

Features

Includes features of Lite plan, plus
50 Shared Labels tooltip
5 Shared Email Inboxes
Unlimited Users
Unlimited Shared Inbox Aliases
Basic Automations
Shared and Private Views
Live chat auto-assignment
Voice channel tooltip
SLA Violations & Business Hours tooltip
SLA Reports New
Live Chat CSAT
Email CSAT
Analytics tooltip
Advanced Access Control tooltip
Asana Integration
JIRA Integration
Salesforce Integration
Slack Integration
Zapier Integration
QuickBooks Integration tooltip
Removed Conversations Log tooltip
Workload Distribution

Enterprise Others

₹4000 per user per month billed monthly,
₹3300 per user per month billed yearly

Features

Includes features of Premium plan, plus
Unlimited Shared Labels tooltip
Unlimited Shared Email Inboxes
SLA Reminders tooltip
Advanced AutomationsNew
Skill-based Auto-assignment
Round Robin Assignment
Custom Access Control
Custom Reports
Okta Integration
HIPAA Compliance
Priority Support
Call-back Support
Uptime SLA
Dedicated Success Manager
Harvey - The AI Bot
Scheduled Data Exports

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 05/10/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Hiver FAQs

Does Hiver offer a free plan?

No, Hiver does not offer a free plan.

Learn more about Hiver pricing.

Compare Hiver Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Hiver	-	-	-		Hiver Pricing
Gmelius	15	per month	-	+	Gmelius Pricing
Drag	8	per month	per user	-	Drag Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
eStreamDesk	29	per month	-	+	eStreamDesk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Teamwork Desk	9.5	per month	per user	+	Teamwork Desk Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
Zoho TeamInbox	5	per month	per user	+	Zoho TeamInbox Pricing
Keeping	10	per month	per user	+	Keeping Pricing

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Hiver Features

Show Feature Explanation

Show Missing Features

Collaboration Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

84%

Cooperative Writing

Allows multiple people work on creating or editing a document

Chat (Messaging)

Allows users to collaborate better by exchanging views and collect information through chatting or texting

Audio Video Conferencing

Helps in conducting audio and or video conferencing to allow better discussion and exchange of ideas

Content Management

Helps you to create and customize your contents to make user and SEO friendly

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Synchronous Editing

Allow users to edit the same document at the same time on a simultaneous basis

Group Calendars

Helps the user to stay updated and alert with upcoming deadlines, important events, dates, etc

Discussion Boards

Provides a virtual discussion site where team members can interact through posted messages or by leaving comments

Brainstorming

Allows team members and others coming together to encourage new idea/solution generation within a group

Document Management

Ability to store and manage various information and documents in electronic format.

Version Control

It gives the team the ability to recall specific versions of a document, code, content, file, or folder that records changes over time.

Help Desk Features

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers