Deskpro

About Deskpro

Deskpro helps enterprises deliver enhanced helpdesk customer service to clients. The app supports different countries, time-zones, and languages. It has the extension to integrate 1000+ softwares. Not only this but one can also build new apps one the software’s platform. The CRM search option in the software lets admins search for users or organizations using powerful technology. Deskpro also brings team collaboration support, which allows resolving customers' issues effectively. Furthermore, any agent from this helpdesk app can be deleted or their account can be converted into a user profile. With the agent activity log, brands can monitor how agents are using and interacting with the helpdesk. There are dozens of built-in reports in the app to gain knowledge of key areas of different aspects of the helpdesk performance. In addition to this, the content created on Deskpro can be converted into more than 25 languages. All these have made Deskpro a globally trusted helpdesk solution.

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Pricing

Free Trial Available
Starts at $29.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

79%
Momentum

65%
Popularity

78%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Deskpro Awards

# 20 Fastest Growing Software Help Desk Software
Q2 2024

# 18 Most Popular Software Help Desk Software
Q2 2024

# 13 Most Popular Software Help Desk Software
Q2 2023

# 17 Fastest Growing Help Desk Software
Q1 2022

# 14 Most Popular Help Desk Software
Q1 2022

Deskpro Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Deskpro Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Team (Cloud) $29.00 $39.00 per month

Min 3 Agents

$29 Per Agent Per Month

Features

Multiple inboxes with all channels
Chatbots (NEW)
Help Center
Brands
Workspaces
Apps & Integrations
Mobile App
Reporting and Analytics
Two-Factor Authentication
Data Center Choice (US/EU/UK)
Standard Support

Professional (Cloud) $59.00 $69.00 per user / month

Min 10 Agents

$59 Per Agent Per Month

Features

Includes Features of Team Plan, Plus
Lite Agents (NEW)
Multi-Account
Deskpro AI (NEW)
AI Chatbots (NEW)
Voice Premium
Review Channels
Unbranding
Premium Support

Enterprise (Cloud) $99.00 $99.00 per user / month

Min 25 agents

$99 Per Agent Per Month Billed Yearly

Features

Includes Features of Professional Plan, Plus
Data Center Choice (Global)
Product Previews
Quarterly Health Checks
Security Reviews
Sandbox
Net 30 Payment
Custom Contracts - $
HIPAA
Custom Feature Development - $
Customer Success Manager
Enterprise Support

Professional (Self-Hosted) $59.00 $59.00 per month

Min 10 Agents

$59 Per Agent Per Month Billed Annually

Features

Multiple Inboxes with all Channels
Help Center
Brands
Apps & Integrations
Mobile App
Reporting and Analytics
Two Factor Authentication
Test Instance
Lite Agents (NEW)
Workspaces
Multi-Account
Deskpro AI (NEW)
AI Chatbots (NEW)
Voice Premium
Unbranding
Premium Support

Enterprise (Self-Hosted) $99.00 $99.00 per month

Min 25 Agents

$99 Per Agent Per Month Billed Annually

Features

Includes Features of Professional Plan, Plus
Clustering
Product Previews
Quarterly Health Checks
Security Reviews
Net 30 Payment
Custom Contracts - $
HIPAA
Custom Feature Development - $
Customer Success Manager
Enterprise Support

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Disclaimer: The pricing details were last updated on 20/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Deskpro Pricing