Shelf Alternatives: Top 10 Enterprise Wiki Software in 2025

HelpHub software emerges as a dynamic platform for small to medium-sized companies aiming to curate and manage a knowledge base brimming with original, AI-enhanced content. Its intuitive drag-and-drop editor tool allows for seamless customization, enabling businesses to personalize their content by incorporating their unique logo, favicon, and color scheme, and even setting a branded domain name. Collaborative by design, HelpHub facilitates teamwork, inviting members to contribute and refine information collectively. Furthermore, the software offers a user-engagement feature, capturing the users' votes on articles, which feeds into the analytics dashboard—a powerful tool for gauging key performance metrics, ensuring that the knowledge base evolves in response to user needs and preferences.

Aptedge is a cutting-edge solution that leverages the power of Generative AI to transform the landscape of customer care. With its AI-driven answers and workflows, Aptedge enables businesses to streamline their customer support operations by consolidating their knowledge systems and accelerating case resolution times. Through the use of GPT, Aptedge is able to provide highly accurate and responsive answers to customer queries, while also automating many of the more repetitive tasks that can slow down customer support teams. This results in a significant reduction in customer support costs, as well as an increase in customer satisfaction. Furthermore, Aptedge's advanced analytics capabilities allow businesses to gain insights into their customer support operations, enabling them to identify areas for improvement and optimize their workflows accordingly. With Aptedge, businesses can ensure that their customers receive the best possible support, while also maximizing the efficiency and effectiveness of their customer support operations.

Running on the blazing fast Node.js engine, Wiki.js is built with performance in mind. Fully customize the appearance of your wiki, including a light and dark mode. You'll be ready to go within minutes! Step-by-step install guides are available for all platforms. Whether it's on a tiny Raspberry Pi or on a high-performance VM in the cloud, Wiki.js intelligently make use of the available resources.

Matterial is an online documentation and knowledge management software that enables you to collect all your company knowledge and network it into a system that is comprehensible and flexible. It facilitates easy retrieval of required information by companies to save time and effort. It helps in finding the right data and information, sharing, translation, control of approval process, and management. You can centrally document all the information of the employees, store it in a proper system, qualify contributions as per a standard process of approval, give access to information and find the relevant information using smart search as per the requirement with Matterial. It additionally enables you to ask questions from anyone and support new colleagues in their induction. It supports automotive, educational, telecommunication, tourism, and administration industries. Users get everything in one system, from finding data to its management. It makes the entire knowledge management process very easy. It offers a free demo version for trying and testing of the features before the actual purchase.

Glean is the intuitive work assistant. It searches across all of your company's apps to get exactly what you are looking for and learn what you need to know. Glean is the intuitive work assistant. Search across all of your company's apps to get exactly what you&re looking for and learn what you need to know. Glean uncovers insights you didn't know you have and connects you with those who can help. As a result, everyone is on the same page and can concentrate on what they need to do. A team of former Google search engineers built it. When you can’t remember where things are or what they are called, here is the first place you go. The most convenient way to locate people and information. Whether you’re in the office or working from home, stay connected. For new hires getting up to speed, this is a knowledge management gold mine. Identify the professionals who can assist you in moving forward more quickly. Connect to all of your existing apps. Glean includes 30+ native connectors and supports an additional 80+workplace apps. Setup time is minimal. Performance in a flash. In less than two hours, you’ll be up and running. No expertise in engineering is necessary. Options for hosting that integrate seamlessly with your company's existing security policies.

KnowledgeBase Manager Pro is commonly used to complement a help desk or for sharing information among employees within the organization or business unit. Provide your customers with access to full information about products you sell, about company you run and terms of service you follow. Provide students with centralized knowledge base with courses and learning aids. Students can participate in courses creation and improvement process. Knowledge Base Manager Pro is a Rich Internet Application, which conception relies on long-term experience of Enterprise-class software development. It has all approaches, necessary for usage in commercial purposes, implemented.

Kipwise enables you to create an online knowledge hub, which you can use to improve your employee onboarding process. Using Kipwise, you can bring together all the information from members of your team in one place so a new hire can get up to speed quicker. With the Kipwise real-time collaboration editor, multiple people can edit a page within the knowledge hub at one time, while everyone can see changes as you make them. With the Kipwise integration for Slack, you can turn your Slack conversations into pages within your knowledge base at the click of a button, while the Kipwise bot automatically saves any articles shared within this conversation. You can also search for knowledge hub pages directly from within Slack. Other Kipwise features include the ability to organize knowledge hub pages into folders and subfolders, a powerful search engine to help you more quickly find relevant topics, and the ability to embed files from Google Docs, Sheets or Slides.

KBPublisher is Knowledge Management Software. KBPublisher can help you give customers the answers they need and resolve issues quickly and efficiently. knowledge base software can help your employees acquire job knowledge faster, reducing training time, and driving higher performance and job satisfaction. A knowledge base improves staff productivity and eliminates time wasted searching for information.

Teamemo offers a workspace to store all your information and data in one central location and to link them with each other. Teamemo is the ideal platform to keep your knowledge fast, easy and accessible for you and your team. Teamemo is the best platform to easily preserve your knowledge accessible for your whole team. Write with a What You See Is What You Get (WYSIWYG) Editor directly in your browser.

Komment empowers engineering teams to deliver faster with self-healing wikis and dynamic automation. By seamlessly integrating in-code comments, thorough system summaries, and example snippets, Komment simplifies the documentation process like never before. Its “batteries-included” orchestration equips developers with every tool needed to streamline workflows and wake up to fully documented code. Unlike traditional methods, Komment takes a DevOps-inspired approach, offering real-time updates and eliminating documentation drift to ensure precision and reliability. Comprehensive insights are dynamically generated for various user journeys, APIs, and security postures, enabling clear visibility and control for every aspect of the codebase. Komment slashes documentation efforts by over 95%, saving engineering teams hundreds of hours each week while providing rich, user-friendly technical docs tailored for continuous enterprise-wide access. With Komment, developers get an unparalleled development experience that automates the tedious and lets them focus on building better software.

Needle is an enterprise-ready AI search solution designed to save professionals time and streamline workflows. With its ability to connect their data in just 1 minute, Needle eliminates the need for manual searches and context-switching, ensuring teams stay on the same page. Build AI-powered workflows effortlessly by simply connecting their tools and prompting in a natural language no technical knowledge is required. Needle’s robust access control and permissions system is intuitive yet powerful enough to meet enterprise standards, providing peace of mind for secure data interactions. Enhance their website with Needle’s drop-in chat widget, enabling AI question-answering capabilities in just 1 minute. Ideal for organizations seeking a developer-friendly API, Needle automates sophisticated tasks while providing instant, reference-backed information from their data sources. By integrating seamlessly into their tools and automating workflows, Needle acts as a supportive partner, freeing up valuable time so users can focus on what truly matters.

Enterprise Bot is a conversational AI solution for enterprises, trusted by top-notch international brands like AfterPay, LNER, Generali, SW/CA and more. An omnichannel engagement facility made available by the same helps businesses deliver consistent CX across every touchpoint. Users can also depend on the same to proceed with end to end customer service automation and get their contact centre costs eliminated by 50% or even more. AI-powered assistants made available by Enterprise Bot amplifies sales, offers relevant business insights and enhance brand loyalty among customers in real-time. Customers can ask for assistance over any communication channel of their choice including, Telegram, Facebook Messenger, Slack, SMS, Live Chat, Whatsapp, Google’s Businesses Messages and more. Further, Enterprise Bot is multilingual by nature, available in international languages like French, German, Italian, Portuguese and Dutch other than English. Communications streamlined through the particular are encrypted under a 256-bit encryption structure while at transit or at rest. Industry-specific datasets, sentiment analysis and agent handover, detailed dashboards, accessibility and seamless integration makes Enterprise Bot stand out from the rest.

Hudu is a documentation software that is built to enhance your IT environments by providing you the options to document, organize and store your data. It provides you powerful tools to organize your data, encrypt your client passwords and manage the workflow of your organisation, all at one place. Hudu offers the features to maintain powerful relationship mapping by allowing you to connect articles and assets with strong relationships. It also provides options like expiration tracking for setting up alerts to remind about the expiration of the asset that can be sent to Microsoft Teams or Slack. You can track progress and manage your workflow, customize assets and protect your data with strong 256-bit encryption with Hudu. It is integrated with various powerful softwares including Office 365. Users additionally get the feature of password breach detection and password sharing with Hudu. You can also enable multi-factor authentication to increase the security and protection of your data. The software offers a self-hosted premium plan for three users apart from a free 7-days trial to try out its features.

KMS Lighthouse is an advanced knowledge management system that transforms your customer experiences without having to worry about the complexity of several supplier relationships. It offers you an AI-powered knowledge solution to provide correct, timely information across your omnichannel journey. This platform follows your consumers wherever they go, assisting you in providing correct responses on-the-spot. With KMS Lighthouse, your call center knowledge management system functions as a personal assistant to answer all of your on-the-job queries. It enables your customers to get information straight from your company's website, chat, bot, or virtual assistant using self-service AI knowledge-based solutions, which are available every time. You get comparison tools that search and display product or competitor information side by side, as well as organized templates and guided decision-trees for efficient consumer interactions. The KMS knowledge base can be put into virtual assistants for increased productivity and quick, correct responses. Additionally, agents can utilize Lighthouse to give comments on documentation or deflect support or service issues, ensuring that consumers get the answers they need on the web, via chat, or in person.

Zoho Wiki is a knowledge management software and sharing tool, that fulfils the particular needs of different knowledge management teams at a go. Zoho Wiki makes it easier to assign employees to newly created workspaces, customise the portal and stay updated with the latest trends and discoveries. Clients can create a centralised repository for information where team members can collectively contribute their share of knowledge. This enables exposure to personal and new ideas that might become game-changers in the long run. The information uploaded in the repository is entirely safeguarded with reliable security protocols. Security measures for each page can be set individually with fine-grained accessibility. The interface of Zoho Wiki can be changed to accommodate the brand needs with relevant themes and even the brand logo if necessary. Banners can be personalised to create a look that is attractive and exclusive. The Zoho Wiki editor is one of the simplest editing tools that is used to create modifications without hassles.

Cure AI revolutionizes research with comprehensive access to over 26 million scientific articles from PubMed, delivering insights tailored to your needs. By utilizing advanced search parameters, users can refine results by journal, publication date, and more, making their research truly precise. The platform's quality evidence ranking ensures that only the most relevant and verified responses are presented, prioritizing content from reputable sources ranked by h5-index. Cure AI seamlessly combines natural language queries with seamless literature navigation, allowing users to switch effortlessly between AI-generated insights and primary sources. Whether you're conducting a systematic review or looking for a quick citation, Cure AI enhances their workflow with unmatched efficiency. Simplify complex research inquiries, save time, and trust that the results provide the highest level of integrity. For researchers and professionals alike, Cure AI is the perfect partner for delivering robust, evidence-based results with ease and precision.

Berkeley Publisher is an integrated app development platform that enables content experts to develop smart applications independently. It does not require any prior programming knowledge to create beautiful apps and comes equipped with two separate elements - Berkeley Studio and Berkeley Webserver. The Berkeley Studio is a comprehensive tool for domain experts to draw specific decision trees with the help of visual modelling and easy management facilities. Users can depend on the same to model their knowledge systems, besides adding and managing essential elements related to their decision tree. Along with this, a real-time preview option provided by the software helps with efficient interface structuring for the end customers. On the other hand, businesses can depend on Berkeley Webserver to publish created decision trees of their choice for individual target audiences. Finally, a control panel available within the same helps businesses manage models, customers, rights and web server settings from a single location.

Introducing Capacity, ultimate solution to the never-ending chaos of information overload. Imagine a world where team is no longer wastes valuable time sifting through endless emails, playing phone tag, or getting interrupted with constant shoulder taps. With Capacity, can revolutionize the way to work by empowering team with instant access to the knowledge they need to do their best work. With cutting-edge technology, can automate processes and streamline the workflow, delivering a single, intuitive dashboard that puts all organizational knowledge right at fingertips. No more wasting precious minutes searching for that critical piece of information buried deep within an email thread. With Capacity, can access the knowledge need to excel, instantly. Join the ranks of successful professionals who have already experienced the transformative power of Capacity. Its known that professionals like to depend on accurate and reliable information to make critical decisions. That's why Capacity is designed with the utmost commitment to accuracy and security. The prioritize data integrity and protect sensitive information, giving peace of mind while focus on achieving more. Empower team with the tools they need to thrive, and watch as efficiency, productivity, and innovation soar to new heights. Don't let information overload hold back any longer. Embrace Capacity, the game-changing solution that brings clarity, continuity, and cohesion to the organization. Experience the future of work, today.

Outline is a modern way of restoring a knowledge base that users can use for internal documentation, support answers, meeting notes, product specs, onboarding, and much more. Users can onboard new team members easily through internal guides, resources, and checklists. It also makes documents accessible, searchable, and easily updatable so new members can find the information they need. Since the platform provides instant search results, users' customer queries can get answered faster than ever and accurately. The platform is fast and navigating the UI is delightful. The platform lets the user build a tree of useful information by giving documents structure with nesting, collections, and automatic backlinks. Users can manage the knowledge base with read, and write permissions, user groups, guest users, public sharing, and a lot more. It also provides a feature for integrations into everyday tools like Slack, Loom, Figma, etc. Given Outline is open source, users can help improve it.

ContactEngine lets provide proactive customer service interacting with customers through the channels they’re most comfortable with, before they need to contact user. ContactEngine AI starts and runs intelligent conversations, transforming the efficiency and costs of the operations, and revolutionizing the customer experience.