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About Shelf

With answer automation, Shelf is reinventing the future of contact centers, reliably and rapidly connecting users with the information they need. Its award-winning, cutting-edge knowledge automation technology transforms how companies curate and share company knowledge, revolutionizing access to answers. With Shelf, everyone has access to more information and has the ability to accomplish more. Shelf, which is powered by MerlinAI, provides on-demand, contextualized responses to employees, prospects, and customers through your contact center and self-service solutions. Full visibility into how knowledge is used and whether it is (or is not) attaining resolutions ensures reliability. This helps administrators to optimize content that is wrong or old, which would otherwise slow down teams. Shelf's open and expandable architecture offers pre-built interfaces, SDKs, and APIs for simple integration with enterprise applications. Creating a knowledge infrastructure is required to improve the customer experience, increase employee productivity, and address the difficulties that contact centers encounter.

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Screenshots & Videos

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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online
Shelf Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 01/04/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Shelf Alternatives

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Shelf Reviews

User Rating

4.9/5 (Based on 223 Ratings)

Rating Distribution

  • Excellent

    86.5%
  • Very Good

    12.1%
  • Average

    1.3%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

Easy to Use Interface, Powerful Search Functionality, Great Customer Support, Effective Content Organisation

Limited Editing Functionalities, Occasional System Slowness, Lack of Bulk Actions, Difficulties with Excel File Compatibility

Do You Use Shelf?

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Review Summary

User reviews of Shelf highlight its ease of use and intuitive design, particularly its robust search functionality and organization features. Many users appreciate the ability to create and share knowledge gems, decision trees, and other content types. While some users express a preference for more advanced formatting options and wish the search function was more comprehensive, overall, reviewers are highly satisfied with Shelf's user experience and its ability to centralize and manage company knowledge.

Pros

  • Shelf offers a wide range of features, including decision trees, easy sorting and powerful search.
  • The platform is easy to use and navigate, making information readily accessible.
  • Shelf is designed to be userfriendly, even for those new to knowledge management systems.

Cons

  • The search algorithm can sometimes struggle to find the most relevant results.
  • The email layout does not always work as intended.
  • Excel documents cannot be updated directly within Shelf.

Shelf Reviews

AI-Generated from the text of User Reviews

Videos on Shelf

Shelf Screenshots

Shelf FAQs

Does Shelf provide API?

Yes, Shelf provides API.

Shelf Contact

Vendor Details

Stamford, Connecticut

Contact Details

Not available

https://shelf.io/

Social Media Handles

Shelf Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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