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About typedesk

typedesk software is a platform used to optimize your customer service on your platforms. Add canned responses to your ticketing system to engage your customers with messages. The software offers automatic language detection, analytics, and replace tags. Share your canned responses to your team to measure the performance. Small, Medium and Large companies make use of the software.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%
  • Reviews
    60%
  • Momentum
    65%
  • Popularity
    67%

Platforms Supported

  • Browser Based (Cloud)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

typedesk Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone
typedesk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Free Free

Features

  • Unlimited Responses

Solo $3.99 $3.99 per month

Features

  • Unlimited Responses
  • Online Sync
  • 1 user

Teams $14.99 $14.99 per month

Features

  • Inlcudes features of Solo plan, plus
  • 5 users
  • Teams
  • Priority Support

Enterprise $24.99 $24.99 per month

Features

  • Includes features of Teams plan, plus
  • 10 users

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 21/10/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about typedesk Pricing

typedesk Alternatives

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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4.5 349 user ratings

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typedesk Reviews

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typedesk FAQs

What is typedesk used for?

typedesk is Live Chat Software. typedesk offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Knowledge Database
  • Agent Scheduling

Learn more about typedesk features.

What are the top alternatives for typedesk?

Here`s a list of the best alternatives for typedesk:

Does typedesk provide API?

No, typedesk does not provide API.

typedesk Contact

Vendor Details

Lille, France - 59000 Founded : 2018

Contact Details

Not available

https://www.typedesk.com/

Social Media Handles

typedesk Integrations

Intercom
Intercom Live Chat Software
Front
Front Help Desk Software

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