Re:amaze

About Re:amaze

The single most effective way for attracting new customers and keeping existing customers happy is to talk to them. Their mission is to bring customer relationship management back to its roots for small businesses. Reamaze is about having more meaningful and effective conversations with your customers as human beings. They believe this should be simple, intuitive, and most importantly, rewarding for small businesses. Part customer support helpdesk and part contact management, Reamaze offers an intimate way for you to have conversations with your customers wherever they may be and keep track of who they are.

Screenshots & Videos

Attract and convert more customer using modern chat features.

Know your customers. Empower your team with real time customer data.

Educate Customers with built-in Help Centers and FAQs.

Pricing

Free Trial Available
Starts at $29.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

71%
Reviews

78%
Momentum

69%
Popularity

80%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

Medium Business
Small Business

API Support

Available

Modes of Support

Online

Re:amaze Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

71%

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Re:amaze Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

BASIC $29.00 $29.00 per user / month

Features:

Unlimited Email Inboxes
Live Chat
Social Media Channels
Public/Internal FAQ
Workflow Automation (Macros)
Response Templates
Website Integration
Chatbots
Cues (Proactive Messages)
Basic Reporting
Customer Intents

PRO $49.00 $49.00 per user / month

Features:

All of the features in Basic
Manage Multiple Brands in one Account
Live View of Site Visitors
Advanced Reporting
SMS and Voice Channels
Custom Hosted Domain
Customizable Email Appearance
Status Page

Starter $59.00 $59.00 per month

Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Responded Conversations per month.

PLUS $69.00 $69.00 per user / month

Features:

All of the features in Pro
Peek (Live Screensharing)
Departments (Staff Groups)
Staff Performance Reporting
Staff Shifts and Vacation Days
Customizable Staff Roles
Customer Satisfaction Ratings
In-Chat Video Calls
Optional Classic Chat Mode *
FAQ Article Edit History

Enterprise Custom

Re:amaze Enterprise is a helpdesk platform for high-volume and fast-growing businesses.

Contact us to learn more about how our white-glove service can help your business scale to your customers' needs.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 24/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Re:amaze Pricing

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Re:amaze Reviews

User Rating

4.6/5 (Based on 162 Ratings)

Rating Distribution

Excellent
75.9%
Very Good
16.7%
Average
2.5%
Poor
1.2%
Terrible
3.7%

User Sentiments

Centralized Communication Channels, Ease of Use, Excellent Customer Support, Extensive Integrations

Limited Customization Options, Occasional Software Glitches, Complex Admin Navigation, Limited Reporting Functionality

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Review Summary

Users appreciate Reamaze's user-friendly interface, saying it's well-designed and easy to navigate. They also praise its customer support, describing it as responsive, helpful, and knowledgeable. Additionally, many users highlight Reamaze's automation capabilities, commending its ability to streamline workflows and save time. However, some users have expressed concerns regarding the limited customization options and the occasional occurrence of technical glitches. Overall, Reamaze is generally well-received by users, with many finding it to be a valuable tool for managing customer interactions.

Pros

Comprehensive automation of customer support tasks for improved efficiency and cost savings.
Userfriendly interface with intuitive navigation for seamless onboarding and daily use.
Robust analytics and reporting capabilities for datadriven decisionmaking and performance optimization.

Cons

Some users have reported occasional glitches and bugs that require prompt troubleshooting.
The pricing structure may be perceived as relatively expensive for small businesses or startups.
Limited customization options for advanced users seeking tailormade solutions.

AI-Generated from the text of User Reviews

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