About Quivr

Quivr is an native AI application within Zendesk that ingests past & solved tickets and data from internal tools to smartly suggests, and even automatically sends high-quality responses. It boosts CS team efficiency by up to 60%, ensures brand-consistent replies and short reply time, and supports full GDPR/SOC2 compliance for customer data protection.

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Pricing

Free Trial Available
Starts at $100.0. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

88%
Reviews

60%
Momentum

60%
Popularity

63%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Quivr Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

88%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Quivr Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Starter Free

Affordable option for small teams seeking essential Customer Success.

Features

Unlimited Users
AI Suggestion
50 AI credits / month

Pro $100.00 $150.00 per month

$1200 per Year

Comprehensive package tailored for growing businesses.

Features

Unlimited Users
AI Suggestion
500 AI Credits per Month
Auto-Resolution
Advanced Analytics
Knowledge Base Integration

Additional Credits: $10 (Total per 100 AI credits)

Enterprise Custom

Customized solutions for large enterprises with robust features.

Features

Unlimited Users
AI Suggestion
Volume Discount
Auto-Resolution
Advanced Analytics
Knowledge Base Integration
API Integration
SOC2 & On-premise deployment

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 27/06/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Quivr Pricing