Plain Alternatives: Top 10 Customer Success Software in 2025

Parlor is a comprehensive feedback management platform for growing SaaS product teams who care about their users. With Parlor, product teams can announce product ideas to users, conduct surveys to gain actionable user feedback, measure reactions, and work extensively on improving the product. This platform allows your teams to segment users and do a cohort study to measure their engagement and build a passionate community around your product. With customer collaboration, product teams save time by validating ideas and build potential features that matter most to their users. Parlor allows creating prototypes and conducts surveys by integrating with popular apps like InVision, Marvel, Figma, Balsamiq, Dribbble, Survey Monkey, Survey Gizmo, or Typeform.

Strikedeck is the fastest and the most connectable Customer Success Automation Tool. Strikedeck uses machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement.

Cust offers a solution by ensuring every customer receives attention akin to top clients with dedicated account managers. As a next-gen customer success management platform, Cust gets to know your long-tail customers and crafts personalized success plans. By influencing decisions throughout the customer journey, Cust provides a high-touch experience for low-touch segments. It helps retain revenue with effective onboarding, feedback escalation, and renewal handling while expanding revenue through targeted upsell and cross-sell strategies. Cust also aids in recovering revenue by re-engaging dormant customers. With Cust, high-touch customer success is scalable to smaller customers, transforming your digital strategy for improved retention and growth.

Deep Talk is the perfect solution for turning texts into meaningful data. It is regarded to be one of the easiest ways to convert texts into readable data out of which, productivity can be restored. It is thus, a preferred name when it comes to converting chats, emails, social networks and surveys into essentially actionable information. The platform has been primarily designed to target aims and success for the marketing and analytics teams of their various clients. Further, it is an interactive one with features and options that are essentially placed for guiding users to make the best out of it. This, in turn, comes in handy for clients to understand between the lines and analyse conversations carefully, delivering what is desired. The auto-topic detection feature reads through unsupervised topics, framing the unstructured data. Deep Talk is embedded with pre-trained Deepers that delve into conversations and find out information that would be relevant for the client companies. The training can be further modified to detect customised information as well.

SCRM Champion is a powerful customer success software that simplifies unified social messaging for businesses of any size. By integrating multiple social media messaging platforms and continuously expanding to meet market demands, it consolidates communications, streamlining team efforts. Perfect for broadcast marketing, businesses can customize message intervals to prevent bans, while IP integration ensures secure operations for promotions, product launches, and announcements. With features like automated replies and unlimited quick reply presets, SCRM Champion saves time while maintaining smooth communications, enabling businesses to automate greetings, keywords, and marketing materials effortlessly. AI-powered translation in over 100 languages removes communication barriers, making global interactions natural and seamless. Its lead tagging and analysis tools give businesses precise control, helping them track lead quality and optimize forecasting. Enhanced with advanced management visibility and privacy control, chat records sync securely to the backend, allowing for real-time monitoring and protecting sensitive customer data. SCRM Champion combines efficiency, security, and insight to create an all-in-one solution for managing social messaging like a pro. Businesses can trust SCRM Champion to turn challenges into opportunities for growth and engagement.

Mobile Loyalty Platform Connect with your customers when it matters to boost lifetime customer value and profits with our mobile loyalty platform.

Gleantap is a platform for fitness franchise clubs and studios that predicts each member's behavior and engages them through automated messaging and human outreach. Grow your business with the all-new task management software including member marketing, conversations automation, sales pipeline, smart fitness CRM, and digital customer retention for gyms.

With Ackee, team will streamline their customer success workflows, increase productivity, and keep one step ahead of churn. Ackee helps SaaS businesses to make sense of their customer data, delivering simple tools to anticipate and prevent churn.

Froged is a behavioral messaging software that can help users perfect their business by finding a pool of happy customers. With the help of this software, one can easily find out what is more important for each customer and move on to provide better support to them. The application helps users to build effective campaigns and gain better results. It allows one to track events and analyze customers’ behavior when they visit one’s website. Users can improve customer satisfaction by specifying the status of products by sending campaigns. One can install this software to ensure a large customer base. Users can send personalized messages after understanding the customer’s journey and improve positive engagement with the help of automated campaigns. Froged can help users identify growth opportunities after understanding their customer’s behavior and offer the best support while converting those leads into happy buyers. Users can install the software with Script or simply install in CMS or GTM.

Quality Driven Software is a client satisfaction and survey solution that helps companies avoid getting negative online reviews by helping identify issues before they become complaints. The software allows you to create and send out surveys internally to employees, or externally to customers. This helps you track how well employees are performing, how productive they are, as well as their satisfaction with working at your company, and any suggestions for improvement. Quality Driven Software comes with robust reporting and analytics capabilities. You can see an at-a-glance view of how well your company is performing on the solution’s dashboard, as well as receive instant notifications when youreceive negative survey feedback. Reports can be filtered by score, client, employee, and date. Quality Driven Software flags at risk customer accounts and puts them on a “Client Watch” list, while the “Service Area” feature allows you to customize the data you receive on each report according to industry requirements.

Churnfree is the ultimate solution to controlling customer churn and increasing your business's lifetime value. Churnfree helps companies create customized cancellation flows to win back customers. This state-of-the-art software empowers businesses to craft individualized communication strategies with relevant content tailored toward special circumstances or customers, so you can retain more customers while preserving their loyalty. Meanwhile, you'll continue to benefit from a powerful analytics dashboard that provides you with actionable insights for boosting engagement rates and converting leads into lifelong customers. With Churnfree's suite of data modeling tools, it's easier than ever before to take proactive steps toward mitigating risks and understanding why certain customers left in the first place. Fostering communication between different members across your team allows businesses of all sizes to keep an eye on customer experience easily and efficiently. Embrace the power of Churnfree and increase the lifetime value of your business today! You'll soon discover how simple it is to customize cancellation flows personalized for customer preferences, maximize retention rates on a budget, and reduce turnover costs in no time!

Cordlogue is cloud-based customer success management platform. It empowers customer success team to automate customer engagement using detailed insights on customer actions to improve customer retention

Interactions with target customers can help grow business. Track key customer behavior to deliver targeted messages to drive sales and increase engagement. To send targeted advanced segmentation messages in a timely manner, create customer lists based on who they are, where they are, and what they do (or don't). simple implementation. solid results. CrowdPower delivers powerful results. Add CrowdPower to any website with just a few lines of code. If your company uses Segment to install third-party integrations, can enable CrowdPower in the Segment dashboard. CrowdPower is a customer engagement tool for SaaS businesses. The software monitors user activity and creates simple "if this, then that" automations based on user behavior. Users can use CrowdPower for email referrals, feature announcements, usage alerts, review requests, and more. Software that helps users win back old customers by automating, messaging customer segments with broadcasts, and seeing everything users are doing in their apps with tracking event. CrowdPower integrates with Segment, Stripe, Zapier, Slack, Discord, Twilio and other tools users know and love

SmarterTrack help desk software revolutionizes customer service by improving productivity, reducing support costs, and centralizing communication for analysis and compliance. This user-friendly platform empowers businesses to offer unparalleled support while making the best use of their employees. With SmarterTrack, every interaction is streamlined, ensuring that customer inquiries are resolved quickly and efficiently. This not only enhances customer satisfaction but also frees up valuable time for employees to focus on other tasks. By consolidating all communication in one location, SmarterTrack provides a comprehensive overview of customer interactions, making it easier to identify trends, resolve issues proactively, and ensure compliance with regulatory requirements. Perfect for businesses looking to enhance their customer service without increasing expenses, SmarterTrack is the ultimate tool for transforming customer support into a seamless, efficient, and cost-effective operation.

Kustomer is an efficient CRM solution that helps enterprises deliver robust support services to their clients. Powered by AI and process automation, the software goes beyond ordinary ticketing systems, standardising repetitive tasks such as contextualising conversations or sending a basic response. Thus enabling the support team to focus their energy on other relevant tasks. The intelligent system identifies subject matter within every inbound conversation and gets individual customers routed to the right resource. It also allows supervisors to track and intervene during live conversations, if needed. With the flexible software, enterprises can allow their customers to reach out from anywhere, at any time, using the channel of their convenience. Further, with Kustomer organizations get access to AI powered productivity tools, which ensures greater levels of collaboration, segmentation and content management. The software provides comprehensive data security through AWS in certified data centres. It applies security checks, third-party monitoring, to endure data security right at the code level as well as through the entire software development process.

Quickly create engaging workspaces that customers love, manage the entire sale more effectively in a single place and win more deals. Drag & drop and quickly create beautiful and simplified mini-sites tailored to buyer’s needs. Help internal champion sell solution internally and deliver a world-class differentiated experience that wins quotas.

In an increasingly interconnected digital landscape, Chorally emerges as a pivotal Customer Engagement SaaS platform, adept at navigating the intricate web of social and digital communications. Tailored for businesses seeking a unified approach to online interaction, Chorally streamlines the manifold aspects of web listening and social media monitoring. From judiciously moderating comments across various mediums to scheduling and publishing content seamlessly on multiple channels, it empowers teams to cultivate meaningful connections with their audience. Additionally, Chorally enhances the management of private messaging channels, ensuring customer conversations are handled with care and efficiency. The platform's expansive suite of reporting tools yields insightful analytics, allowing brands to measure their social footprint and engagement effectiveness comprehensively. With Chorally, companies can implement a robust digital strategy, fostering a versatile and responsive presence that resonates with customers in today's dynamic social landscape.

Crewcharge is an all-in-one customer success platform for SaaS companies, helping companies deep dive into their customer behavior and build personalized marketing workflows. Crewcharge understands that every customer is different and therefore helps you to build personalized marketing workflows based on customer actions.It claims to achieve 10X customer retention with targeted marketing. Crewcharge educates your customers on why/how they should be using your product, identifies and turns your super customers into your promoters, and makes your marketing data driven. Crewcharge analyzes customer behavior, automates actions and collects feedback. Provides a cookie-free solution to track your customer behavior; privacy-first approach with extreme flexibility. Product analytics tools like Google Analytics tell you how many people are using a feature; customer analytics tells you which customer is able to achieve success. Crewcharge has over 50 high conversion workflow templates to get you started. They offer several email templates to ask for feedback from your customers at the right time. Crewcharge has become an all- in-one dashboard to deploy retention strategies for many data-driven companies like 31GoSchedule, itbaza.io, economize.cloud.

AI-Powered customer success platform that helps B2B SaaS companies turn data into actionable insights to reduce churn. Integrate with all third-party softwares that business use to provide a single dashboard view for a customer.

Churni software is a platform use to automate your customer retention process. Analyze feedback from customers who canceled to gain insights with customer data. Export the data you collect on your customers in CSV format. It integrates with Zapier, Drift, and more. Marketers, Small, Medium and Large companies make use of the software.