Quality Driven Software Alternatives: Top 10 Customer Success Software in 2025

Parlor is a comprehensive feedback management platform for growing SaaS product teams who care about their users. With Parlor, product teams can announce product ideas to users, conduct surveys to gain actionable user feedback, measure reactions, and work extensively on improving the product. This platform allows your teams to segment users and do a cohort study to measure their engagement and build a passionate community around your product. With customer collaboration, product teams save time by validating ideas and build potential features that matter most to their users. Parlor allows creating prototypes and conducts surveys by integrating with popular apps like InVision, Marvel, Figma, Balsamiq, Dribbble, Survey Monkey, Survey Gizmo, or Typeform.

Strikedeck is the fastest and the most connectable Customer Success Automation Tool. Strikedeck uses machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement.

Cust offers a solution by ensuring every customer receives attention akin to top clients with dedicated account managers. As a next-gen customer success management platform, Cust gets to know your long-tail customers and crafts personalized success plans. By influencing decisions throughout the customer journey, Cust provides a high-touch experience for low-touch segments. It helps retain revenue with effective onboarding, feedback escalation, and renewal handling while expanding revenue through targeted upsell and cross-sell strategies. Cust also aids in recovering revenue by re-engaging dormant customers. With Cust, high-touch customer success is scalable to smaller customers, transforming your digital strategy for improved retention and growth.

Deep Talk is the perfect solution for turning texts into meaningful data. It is regarded to be one of the easiest ways to convert texts into readable data out of which, productivity can be restored. It is thus, a preferred name when it comes to converting chats, emails, social networks and surveys into essentially actionable information. The platform has been primarily designed to target aims and success for the marketing and analytics teams of their various clients. Further, it is an interactive one with features and options that are essentially placed for guiding users to make the best out of it. This, in turn, comes in handy for clients to understand between the lines and analyse conversations carefully, delivering what is desired. The auto-topic detection feature reads through unsupervised topics, framing the unstructured data. Deep Talk is embedded with pre-trained Deepers that delve into conversations and find out information that would be relevant for the client companies. The training can be further modified to detect customised information as well.

Mobile Loyalty Platform Connect with your customers when it matters to boost lifetime customer value and profits with our mobile loyalty platform.

Gleantap is a platform for fitness franchise clubs and studios that predicts each member's behavior and engages them through automated messaging and human outreach. Grow your business with the all-new task management software including member marketing, conversations automation, sales pipeline, smart fitness CRM, and digital customer retention for gyms.

With Ackee, team will streamline their customer success workflows, increase productivity, and keep one step ahead of churn. Ackee helps SaaS businesses to make sense of their customer data, delivering simple tools to anticipate and prevent churn.

Froged is a behavioral messaging software that can help users perfect their business by finding a pool of happy customers. With the help of this software, one can easily find out what is more important for each customer and move on to provide better support to them. The application helps users to build effective campaigns and gain better results. It allows one to track events and analyze customers’ behavior when they visit one’s website. Users can improve customer satisfaction by specifying the status of products by sending campaigns. One can install this software to ensure a large customer base. Users can send personalized messages after understanding the customer’s journey and improve positive engagement with the help of automated campaigns. Froged can help users identify growth opportunities after understanding their customer’s behavior and offer the best support while converting those leads into happy buyers. Users can install the software with Script or simply install in CMS or GTM.

Churnfree is the ultimate solution to controlling customer churn and increasing your business's lifetime value. Churnfree helps companies create customized cancellation flows to win back customers. This state-of-the-art software empowers businesses to craft individualized communication strategies with relevant content tailored toward special circumstances or customers, so you can retain more customers while preserving their loyalty. Meanwhile, you'll continue to benefit from a powerful analytics dashboard that provides you with actionable insights for boosting engagement rates and converting leads into lifelong customers. With Churnfree's suite of data modeling tools, it's easier than ever before to take proactive steps toward mitigating risks and understanding why certain customers left in the first place. Fostering communication between different members across your team allows businesses of all sizes to keep an eye on customer experience easily and efficiently. Embrace the power of Churnfree and increase the lifetime value of your business today! You'll soon discover how simple it is to customize cancellation flows personalized for customer preferences, maximize retention rates on a budget, and reduce turnover costs in no time!

Interactions with target customers can help grow business. Track key customer behavior to deliver targeted messages to drive sales and increase engagement. To send targeted advanced segmentation messages in a timely manner, create customer lists based on who they are, where they are, and what they do (or don't). simple implementation. solid results. CrowdPower delivers powerful results. Add CrowdPower to any website with just a few lines of code. If your company uses Segment to install third-party integrations, can enable CrowdPower in the Segment dashboard. CrowdPower is a customer engagement tool for SaaS businesses. The software monitors user activity and creates simple "if this, then that" automations based on user behavior. Users can use CrowdPower for email referrals, feature announcements, usage alerts, review requests, and more. Software that helps users win back old customers by automating, messaging customer segments with broadcasts, and seeing everything users are doing in their apps with tracking event. CrowdPower integrates with Segment, Stripe, Zapier, Slack, Discord, Twilio and other tools users know and love

Cordlogue is cloud-based customer success management platform. It empowers customer success team to automate customer engagement using detailed insights on customer actions to improve customer retention

InsightSofa is a global provider of customer experience management software based on Net Promoter Score. InsightSofa is a suite of software and hardware tools you need to measure customer satisfaction. The individual modules can be used separately or combined into one comprehensive tool. Feedback helps to develop products, services and the overall approach of the company. Let your customers know that you are interested in their opinion and place customer satisfaction terminals in your premises.

Quickly create engaging workspaces that customers love, manage the entire sale more effectively in a single place and win more deals. Drag & drop and quickly create beautiful and simplified mini-sites tailored to buyer’s needs. Help internal champion sell solution internally and deliver a world-class differentiated experience that wins quotas.

Client Heartbeat is a customer survey tool that monitors customer satisfaction to intelligently identify how happy or unhappy your customers are. Client Heartbeats gives businesses more insight into which customers love you, like you and might be at risk, with intelligent analysis of their responses. The business can then use this to better serve its customers by identifying the areas in which it underperforms, and get new business by marketing a clear unique selling proposition where it can prove it outperforms the competition.

SmartKarrot is an intelligent growth platform designed to facilitate customer success and account management teams. The platform is specifically designed to help businesses expand their customer base, increase revenue, and improve overall customer satisfaction. With a strong focus on expansion, SmartKarrot provides a wide range of tools and features that allow businesses to analyze customer data, identify key trends, and develop targeted strategies to drive growth. One of the key benefits of SmartKarrot is its ability to provide real-time insights into customer behavior and preferences. This allows businesses to quickly identify areas where they can improve their products or services, and develop targeted campaigns to drive customer engagement and loyalty. In addition, the platform provides a range of automation tools that streamline workflows and reduce manual processes, enabling teams to focus on more strategic initiatives.

Introducing Churned, the game-changing AI Driven Customer Success Management Platform that will revolutionize the waytheygenerate revenue and propel their business to new heights. With Churned's cutting-edge technology, their existing customer base has the potential to become their most valuable asset. Harness the power of automation with Churned's next best product offerings and personalized customer contact channels. No longer willtheybe left guessing which products to upsell or how to effectively engage with their customers. Churned takes the guesswork out of the equation by analyzing data and providingtheywith actionable insights. Imagine being able to deliver the right product to the right customer, at the right time, through the most effective channel. With Churned, this dream becomes a reality. Say goodbye to wasted resources and missed opportunities. Instead, say hello to a streamlined approach that will boost their business's growth and bottom line. Designed for professionals like themselve, Churned is the ultimate tool for those who understand the importance of leveraging their customer base. Whether they're a seasoned entrepreneur or just starting out, Churned offers a seamless and intuitive platform that putstheyin control of their customer success strategies. Don't let their competitors get ahead. Make the most of their existing customer base and watch as their revenue skyrockets. With Churned, they'll have the edgetheyneed to thrive in today's competitive market. So why wait? Take charge of their business's growth and start maximizing their revenue potential with Churned. Sign up today and embark on a journey towards unprecedented success. Churned is here to supporttheyevery step of the way.

Crewcharge is an all-in-one customer success platform for SaaS companies, helping companies deep dive into their customer behavior and build personalized marketing workflows. Crewcharge understands that every customer is different and therefore helps you to build personalized marketing workflows based on customer actions.It claims to achieve 10X customer retention with targeted marketing. Crewcharge educates your customers on why/how they should be using your product, identifies and turns your super customers into your promoters, and makes your marketing data driven. Crewcharge analyzes customer behavior, automates actions and collects feedback. Provides a cookie-free solution to track your customer behavior; privacy-first approach with extreme flexibility. Product analytics tools like Google Analytics tell you how many people are using a feature; customer analytics tells you which customer is able to achieve success. Crewcharge has over 50 high conversion workflow templates to get you started. They offer several email templates to ask for feedback from your customers at the right time. Crewcharge has become an all- in-one dashboard to deploy retention strategies for many data-driven companies like 31GoSchedule, itbaza.io, economize.cloud.

In an increasingly interconnected digital landscape, Chorally emerges as a pivotal Customer Engagement SaaS platform, adept at navigating the intricate web of social and digital communications. Tailored for businesses seeking a unified approach to online interaction, Chorally streamlines the manifold aspects of web listening and social media monitoring. From judiciously moderating comments across various mediums to scheduling and publishing content seamlessly on multiple channels, it empowers teams to cultivate meaningful connections with their audience. Additionally, Chorally enhances the management of private messaging channels, ensuring customer conversations are handled with care and efficiency. The platform's expansive suite of reporting tools yields insightful analytics, allowing brands to measure their social footprint and engagement effectiveness comprehensively. With Chorally, companies can implement a robust digital strategy, fostering a versatile and responsive presence that resonates with customers in today's dynamic social landscape.

AI-Powered customer success platform that helps B2B SaaS companies turn data into actionable insights to reduce churn. Integrate with all third-party softwares that business use to provide a single dashboard view for a customer.

Churni software is a platform use to automate your customer retention process. Analyze feedback from customers who canceled to gain insights with customer data. Export the data you collect on your customers in CSV format. It integrates with Zapier, Drift, and more. Marketers, Small, Medium and Large companies make use of the software.